Today's presentation at the 21st Annual International Travel Insurance Conference in Vienna. Finaccord presents findings on online aggregators with representatives from MoneySupermarket and InsureMyTrip.

1. Do aggregators help or hinder customer purchase?
Do aggregators help or hinder
customer purchase?
Presentation at the International Travel
& Health Insurance Conference
Vienna, November 4th - 7th 2013
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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2. Do aggregators help or hinder customer purchase?
Use of the internet to research insurance products
Propensity of various European consumers to research personal insurance products online, 2012
Always online
Often online
Sometimes online
Never online
.
100%
80%
60%
40%
20%
0%
France
Germany
Italy
Spain
UK
Average
Source: Aggregation Metrics
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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3. Do aggregators help or hinder customer purchase?
Use of the internet to buy insurance products
Propensity of various European consumers to buy personal insurance products online, 2012
Always online
Often online
Sometimes online
Never online
.
100%
80%
60%
40%
20%
0%
France
Germany
Italy
Spain
UK
Average
Source: Aggregation Metrics
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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4. Do aggregators help or hinder customer purchase?
Number of websites used when researching insurance
Average number of websites consulted when researching personal insurance products online
.
2008
2012
.
5
4
3
2
1
0
France
Germany
Italy
Spain
UK
Average
Source: Aggregation Metrics
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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5. Do aggregators help or hinder customer purchase?
Use of the internet to buy stand-alone travel cover
% of stand-alone travel insurance and assistance policies acquired online, 2012 est.
100%
80%
65.0%
60%
51.0%
45.0%
40%
44.2%
32.0%
28.0%
20%
0%
France
Germany
Italy
Spain
UK
Average
Source: Travel Metrics, Finaccord estimates
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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6. Do aggregators help or hinder customer purchase?
Use of aggregators to buy stand-alone travel cover
% of stand-alone travel insurance and assistance policies acquired via aggregators, 2012 est.
25%
20%
15.0%
15%
10.0%
10%
8.0%
7.5%
5.0%
5%
2.5%
0%
France
Germany
Italy
Spain
UK
Average
Source: Travel Metrics, Finaccord estimates
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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7. Do aggregators help or hinder customer purchase?
What role do aggregators play in travel insurance
distribution in other regions of the world?
Any questions?
Sources and related Finaccord publications:
Aggregation Metrics: Consumer Approaches to Online Insurance Comparison Sites in Europe
Channel Metrics: Consumer Distribution Trends in UK Financial and Professional Services
Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe
Travel Insurance and Assistance in the Asia-Pacific Region
Travel Insurance and Assistance in North and Latin America
Travel Insurance and Assistance in Northern and Central Europe
Travel Insurance and Assistance in Southern and Western Europe
Insurance and Assistance linked to Payment Cards and Bank Accounts in Major Global Markets
Insurance and Assistance linked to Payment Cards and Bank Accounts in Northern and Central Europe
Insurance and Assistance linked to Payment Cards and Bank Accounts in Southern and Western Europe
© Finaccord Ltd., 2013
Web: www.finaccord.com, E-mail: info@finaccord.com
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