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ITIC Barcelona 2012




                         Travel insurance: opportunities
                             in developing markets
                                          Simon Tottman

                                        1st November 2012




© Finaccord Ltd., 2012         Web: www.finaccord.com, E-mail: info@finaccord.com                    1
ITIC Barcelona 2012



                                     Introduction

           Finaccord estimates the global market for stand-alone
          travel insurance and assistance to be worth USD 11.9
          billion in 2012, with around 200 million policies sold.

           By 2016, this market is expected to be worth USD 14.7
          billion, with policy sales increasing to around 243 million.

           Where will much of this growth occur?

           What particular local challenges are faced when entering
          and operating in young or developing markets?

           Which sales and distribution channels will play a key role
          in this expansion of this industry?

© Finaccord Ltd., 2012     Web: www.finaccord.com, E-mail: info@finaccord.com                    2
ITIC Barcelona 2012



                         Relative size of outbound travel markets
                   Estimated number of foreign trips lasting one night or more, 2012 (million)

     100
                             87

       80                                                                                                 78
                                                   71

       60                             54


       40                                                                                  34
                   26
       20                                                                                        16
                                                                 8            6
         0
               France Germany        UK          USA       Australia Brazil            Russia   India   China


© Finaccord Ltd., 2012                Web: www.finaccord.com, E-mail: info@finaccord.com                           3
ITIC Barcelona 2012



                         Recent growth trends in foreign travel
                         Compound annual growth in the number of foreign trips, 2008-2012

     20%


     15%                                                                                                   14.2%

                                                                                                   10.2%
     10%                                                       9.3%

                                                                                            5.6%
      5%                                                                     3.3%
                 0.3%        0.3%                 0.1%
      0%


     -5%
                                      -6.1%
    -10%
               France Germany          UK         USA       Australia Brazil            Russia     India   China


© Finaccord Ltd., 2012                 Web: www.finaccord.com, E-mail: info@finaccord.com                             4
ITIC Barcelona 2012



               Other factors affecting policy uptake, potential
                 market size and the distribution landscape
           ‘Local’ outbound travel to neighbouring countries,
          especially by road / rail as opposed to by air (e.g. from
          China and within the Middle East).

           Non-exclusive distribution agreements with banks and
          other types of organisation (e.g. in China and Russia).

           Decentralised travel agency networks (e.g. in China).

           Cultural, religious and regulatory considerations (e.g.
          takaful products in the Middle East and Asia-Pacific).

           Travel booking habits, the state of technological
          development, and the strength of face-to-face culture.
© Finaccord Ltd., 2012      Web: www.finaccord.com, E-mail: info@finaccord.com                    5
ITIC Barcelona 2012



              Distribution channels used for travel insurance
                         Travel trade                   Insurance company                    Bank or similar

                         Insurance broker               Insurance aggregator                 Other

   100%


     80%


     60%


     40%


     20%


       0%
                France Germany          UK          USA       Australia Brazil           Russia      India   China


© Finaccord Ltd., 2012                  Web: www.finaccord.com, E-mail: info@finaccord.com                              6
ITIC Barcelona 2012



                Provision by travel agents and tour operators
                         % of travel agents and tour operators offering travel insurance

                 100%      98%                                             100%
   100%                                                                                     96%
                                                  86%          89%                                           87%
                                                                                                    80%
     80%
                                     71%

     60%


     40%


     20%


       0%
                France Germany        UK          USA       Australia Brazil               Russia   India   China


© Finaccord Ltd., 2012                Web: www.finaccord.com, E-mail: info@finaccord.com                               7
ITIC Barcelona 2012



  Provision of stand-alone cover by banking organisations
                    % of banks and similar organisations offering stand-alone travel policies


   100%


     80%

                                                               59%                                  61%
                                                                                                             58%
     60%

                           41%
     40%

                                     22%
     20%                                                                    17%

                  5%                               3%                                       5%
       0%
                France Germany        UK          USA       Australia Brazil               Russia   India   China


© Finaccord Ltd., 2012                Web: www.finaccord.com, E-mail: info@finaccord.com                               8
ITIC Barcelona 2012



                         Provision linked to banking products
           % of payment card and bank account products featuring comprehensive travel cover


   100%


     80%


     60%


     40%                                                   35%
                                                                        30%
                  27%
                          24%
     20%                         16%          16%                                                        15%
                                                                                        13%
                                                                                                5%
       0%
                France Germany   UK           USA       Australia Brazil               Russia   India   China


© Finaccord Ltd., 2012            Web: www.finaccord.com, E-mail: info@finaccord.com                               9
ITIC Barcelona 2012



          Provision of insurance by mobile phone operators
               % of country-specific operators offering each type of insurance and assistance

                       Mobile phone insurance                                                   36%
                       Mobile gadget insurance                             13%
             Bill payment protection insurance                 4%
     Identity protection insurance / assistance           1%
                                Motor insurance           1%
                           Household insurance             2%
                   Travel insurance / assistance                      9%
                             Accident insurance                      9%
                               Health insurance              3%
                                 Life insurance                 6%
                               Home assistance                 6%
                               Legal assistance                5%
                             Medical assistance                      10%
                               Road assistance                     7%
         Miscellaneous insurance / assistance                     7%
                                                      0%          10%           20%      30%     40%      50%

© Finaccord Ltd., 2012              Web: www.finaccord.com, E-mail: info@finaccord.com                          10
ITIC Barcelona 2012



     Provision of travel policies by mobile phone operators
                         % of country-specific operators offering travel insurance / assistance


                                                Unweighted                 Weighted


                                                        6%
                                    Europe
                                                        6%

                                               0%
                    Africa & Middle East
                                               0%

                                                               12%
                               Asia Pacific
                                                                                              32%

                                                                                                    37%
                             Latin America
                                                                                          32%

                                               0%
                             North America
                                               0%

                                              0%        10%           20%           30%         40%        50%

© Finaccord Ltd., 2012                   Web: www.finaccord.com, E-mail: info@finaccord.com                               11
ITIC Barcelona 2012




                                              Any questions?


                            Sources and related Finaccord publications:

                                  Travel Insurance and Assistance in Major Global Markets
                              Travel Insurance and Assistance in Northern and Central Europe
                             Travel Insurance and Assistance in Southern and Western Europe
                    Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe

                                                 Bancassurance in China
                                       Life and Non-Life Bancassurance in Europe
                   Global Mobile Operators: Strategies in Payments, Banking, Insurance and Assistance

             Insurance and Assistance linked to Payment Cards and Bank Accounts in Major Global Markets
         Insurance and Assistance linked to Payment Cards and Bank Accounts in Northern and Central Europe
        Insurance and Assistance linked to Payment Cards and Bank Accounts in Southern and Western Europe




© Finaccord Ltd., 2012                  Web: www.finaccord.com, E-mail: info@finaccord.com                    12

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Travel Insurance Growth in Emerging Markets

  • 1. ITIC Barcelona 2012 Travel insurance: opportunities in developing markets Simon Tottman 1st November 2012 © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 1
  • 2. ITIC Barcelona 2012 Introduction  Finaccord estimates the global market for stand-alone travel insurance and assistance to be worth USD 11.9 billion in 2012, with around 200 million policies sold.  By 2016, this market is expected to be worth USD 14.7 billion, with policy sales increasing to around 243 million.  Where will much of this growth occur?  What particular local challenges are faced when entering and operating in young or developing markets?  Which sales and distribution channels will play a key role in this expansion of this industry? © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 2
  • 3. ITIC Barcelona 2012 Relative size of outbound travel markets Estimated number of foreign trips lasting one night or more, 2012 (million) 100 87 80 78 71 60 54 40 34 26 20 16 8 6 0 France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 3
  • 4. ITIC Barcelona 2012 Recent growth trends in foreign travel Compound annual growth in the number of foreign trips, 2008-2012 20% 15% 14.2% 10.2% 10% 9.3% 5.6% 5% 3.3% 0.3% 0.3% 0.1% 0% -5% -6.1% -10% France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 4
  • 5. ITIC Barcelona 2012 Other factors affecting policy uptake, potential market size and the distribution landscape  ‘Local’ outbound travel to neighbouring countries, especially by road / rail as opposed to by air (e.g. from China and within the Middle East).  Non-exclusive distribution agreements with banks and other types of organisation (e.g. in China and Russia).  Decentralised travel agency networks (e.g. in China).  Cultural, religious and regulatory considerations (e.g. takaful products in the Middle East and Asia-Pacific).  Travel booking habits, the state of technological development, and the strength of face-to-face culture. © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 5
  • 6. ITIC Barcelona 2012 Distribution channels used for travel insurance Travel trade Insurance company Bank or similar Insurance broker Insurance aggregator Other 100% 80% 60% 40% 20% 0% France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 6
  • 7. ITIC Barcelona 2012 Provision by travel agents and tour operators % of travel agents and tour operators offering travel insurance 100% 98% 100% 100% 96% 86% 89% 87% 80% 80% 71% 60% 40% 20% 0% France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 7
  • 8. ITIC Barcelona 2012 Provision of stand-alone cover by banking organisations % of banks and similar organisations offering stand-alone travel policies 100% 80% 59% 61% 58% 60% 41% 40% 22% 20% 17% 5% 3% 5% 0% France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 8
  • 9. ITIC Barcelona 2012 Provision linked to banking products % of payment card and bank account products featuring comprehensive travel cover 100% 80% 60% 40% 35% 30% 27% 24% 20% 16% 16% 15% 13% 5% 0% France Germany UK USA Australia Brazil Russia India China © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 9
  • 10. ITIC Barcelona 2012 Provision of insurance by mobile phone operators % of country-specific operators offering each type of insurance and assistance Mobile phone insurance 36% Mobile gadget insurance 13% Bill payment protection insurance 4% Identity protection insurance / assistance 1% Motor insurance 1% Household insurance 2% Travel insurance / assistance 9% Accident insurance 9% Health insurance 3% Life insurance 6% Home assistance 6% Legal assistance 5% Medical assistance 10% Road assistance 7% Miscellaneous insurance / assistance 7% 0% 10% 20% 30% 40% 50% © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 10
  • 11. ITIC Barcelona 2012 Provision of travel policies by mobile phone operators % of country-specific operators offering travel insurance / assistance Unweighted Weighted 6% Europe 6% 0% Africa & Middle East 0% 12% Asia Pacific 32% 37% Latin America 32% 0% North America 0% 0% 10% 20% 30% 40% 50% © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 11
  • 12. ITIC Barcelona 2012 Any questions? Sources and related Finaccord publications: Travel Insurance and Assistance in Major Global Markets Travel Insurance and Assistance in Northern and Central Europe Travel Insurance and Assistance in Southern and Western Europe Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in Europe Bancassurance in China Life and Non-Life Bancassurance in Europe Global Mobile Operators: Strategies in Payments, Banking, Insurance and Assistance Insurance and Assistance linked to Payment Cards and Bank Accounts in Major Global Markets Insurance and Assistance linked to Payment Cards and Bank Accounts in Northern and Central Europe Insurance and Assistance linked to Payment Cards and Bank Accounts in Southern and Western Europe © Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 12