The document outlines a corporate training program for managers. It identifies six core training categories and one elective category based on an assessment of needs. The core categories are prioritized and include organization/business, finance, policies, regulatory compliance, and leadership. Supervisors must complete core courses within 18 months, while managers have 12 months. Executives must complete the top two core courses within 12 months. Courses will be provided according to a schedule with an implementation plan that includes interactive training, certifications, and incorporating training into performance management.

1. Corporate Training
for the Management Team
Adapted from earlier work by
Mitchell W. Manning Sr.
for use as an example by
business and industry
Mitchell W. Manning Sr.
MitchellWManning@aol.com
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2. Corporate Training for the Management Team
OBJECTIVES:
The objectives of the CBI are to enhance the business and behavioral knowledge, skills, and
abilities of the management team. The objectives are to be accomplished by identifying
development needs and providing core and elective courses for supervisors, middle managers and
executives.
Process for Identifying CBI Core Courses and Electives:
1. On-going needs-assessment by addressing deficiencies, development, changes)
2. All management levels, areas and disciplines have a role with responsibilities and
accountability.
3. Redundancies and related topics were grouped.
4. Fifty-five topics were identified and grouped into six categories of training needs.
5. Five of the categories were determined to be core management courses and the sixth to be
elective.
Organization and Business (Priority One)
Finance (Priority Two)
Company Policies (Priority Three)
Regulatory Compliance (Priority Four)
Leadership (Priority Five)
Information Technology (elective)
6. The priority of the courses was determined using the number of areas identifying the need
and the number of management levels identifying the need (Attachment One).
7. Course descriptions were drafted, Class Time was estimated, and Content Experts were
identified (Attachment Two).
8. Recommendations were developed for training strategy and tactics (below).
STRATEGY:
To assess, and address, the developmental needs of the management team on an annual basis.
TACTICS:
Supervisors are required to complete all of the core courses within eighteen months of hire date in
the order of established corporate training priority. Certificates of Completion will be awarded.
Electives are decided in the development-planning phase of the corporate Performance
Management Process.
Middle Managers are required to complete the priority one through four core courses within
twelve months of hire date. Certificates of Completion will be awarded. Other core courses and
electives are decided in the development-planning phase of the corporate Performance
Management Process.
Executives are required to complete the priority one and priority two core courses within twelve
months of hire date. Other core courses and electives are decided in the development-planning
phase of the corporate Performance Management Process.
The order and schedule of the CBI core courses is established by corporate priorities.
The schedule for the CBI electives is determined by need.
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3. TARGET AUDIENCE:
Vice Presidents, Directors, Managers, and Supervisors.
IMPLEMENTATION PLAN:
• The courses are provided according to a final schedule endorsed by the Executive Operating
Committee. Rationale: Training with the evident direction, support, and involvement of the
senior management team gets the commitment of resources to promote a learning
environment.
• Each course is highly interactive and communicates:
 What you’ll know
 What you’ll be able to do
 What to do next
• Knowledge and skill demonstrations are incorporated into the course design to reinforce
learning and applying the critical content of each course.
• The business area provides course content and qualified instructors (Finance for Finance,
Human Resources and Corporate Affairs for Corporate Policies, etc.). Rationale – This
approach supports distributed responsibility and accountability for the design, development,
delivery, and documentation management of training.
• The Manager - Training Operations provides direction and support as an internal consultant
to the business areas/content experts on course design, development, and delivery.
• Training Operations provides logistical support including scheduling, registration, training
and course materials, equipment, and training rooms.
• All trainers are certified by the business area and Executive Operating Committee as “content
qualified” and encouraged to become certified in Advanced Instructional Techniques (the art
of facilitating adult learning).
• Completion of the core courses is mandatory to receive certificates of completion. Exclusion
from core courses is an option that can only be considered by the area manager, the Manager-
Training Operations, and the Vice President of Human Resources and Corporate Affairs.
Exclusion is decided collectively on a case-by-case basis.
• “Refresher” training is an option based on developmental needs.
• Management training is part of the performance management process as defined in the
Performance Management Plans. Rationale: Performance standards revised to incorporate
new learning and skills enhancements provide a corporate mechanism to link compensation
to commitment and support for organizational and personal change.
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4. Attachment One
Corporate University
Topics Identified and Need by Management Team Level
Priority Topics Identified in the Needs Assessment A B C
1 Business Etiquette-proper behavior in customer meetings
1 Our Company – what we are and what we do/organizational structure and linkages
1 Confidentiality Guidelines (Dealing With Customers)
1 Customer Relations
1 Customer Needs – Early involvement identify needs before bid for contract.
1 Legal Accountability and Responsibility “What to say/what not to say”
1 Organizational Skills
1 Project Management/Managing multiple projects/tracking tools for projects performed by subordinates
1 Project Management for Marketing and Sales Project Team Leaders
2 Finance: Budget; Required Forms; The Flow Process in Finance, reading statements, understanding reports
2 Bidding Process – understanding the bidding process
2 CICS (business application)
2 Cost Accounting – how to get access to cost information
2 Costing – how do we impact the bottom line
2 Development of Productions Standards – how it impacts costing
2 Finance- Understanding Allocations
2 Back to Basics
2 Basic Business – understanding the estimate process
2 Production Operation – equipment and facilities capabilities for bidding contracts
2 Raw Materials Acquisition Process
3 Company Policies
3 Human Resources Policies and Procedures
3 Payroll – time cards, absence tracking
3 Performance Management
3 Performance Plans
3 Discipline – (oral warning/written warning/termination)
3 Handling the Troubled Employee EAP – Employee Assistance Program)
3 Targeted Selection
4 Critical Documentation System
4 Environmental Health and Safety Training
4 FDA/Auditing Interactions
4 FDA Regulatory Compliance and Interacting with the FDA
4 Regulatory Training Compliance
4 The Training System – (SOPs, TRIAD)
4 Writing – (business/technical/scientific)
5 Coaching Employees
5 Conflict Management
5 Delegating
5 Interpersonal Skills/Interaction Management/Presentation/Communication/Negotiation
5 Leadership
5 Leadership for the Production Supervisor
5 Motivating Employees
5 On-the-job Training – how to train employees
5 Problem-solving and Decision-making (Kepner-Tregoe)
5 Stress Management
5 Team Building with classroom training
5 Time Management
6 Computer Training/PC/Word/Excel/Documentum/Provok (control system in CMO)
6 MAIT - Filling Areas
6 MAIT - Freeze Drying
6 Information Technology
6 MAIT - Lyophilization
6 Management Information Systems
6 Manufacturing Automation
6 Teleconferencing – guidelines for how to conduct teleconference meetings
Levels = A - Supervisor, B - Manager, C - Senior Manager
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5. Attachment Two
Corporate University
Curriculum Description
Priority Core Courses Elective Courses
One Organization and Business Customer Relations –
What we are and what we do. business etiquette, proper
Organizational structure and linkages. How behavior in customer
we plan our business, set yearly goals and meetings. Identifying
objectives, and select strategies and tactics. customer needs.
An overview of the electives is provided. Confidentiality guidelines
for dealing with customers.
Class time – 2 hours.
Content Expert – Gabe Topgii Class time – 4 hours
Content Expert – Hank
Hiup
Note: Combine the core course and Project Management
electives with the “Customer Interactions System – Managing
and Business Training.” multiple projects, tracking
tools for managing project
assignments of
subordinates. Overview of
the Marketing and Sales
project management system.
Class time – 4 hours
Content Expert – Don Dozit
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6. Two Finance Back to Basics – Finance
The systems and process flow in Finance. Business math and financial
Required forms – reading statements and statements. Understanding
understanding reports. An overview of the allocations and the estimate
electives is provided. process.
Class Time – 2 hours
Cost Accounting – How to
Content Expert – Joe Stingi get access to cost
information. How
development of production
standards impacts costing.
How we impact costing and
how costing impacts the
bottom-line.
Note: Combine the core course and the
electives with the Customer Interactions and
Business Training The Bidding Process –
Understanding the bidding
process. Determining our
capabilities for bidding
contracts.
CICS Business
Applications – hands-on
computer training for
business applications.
The Raw Materials
Acquisitions Process –
how vendors are selected
and approved. How
invoices are developed,
approved, and processed.
Procedures for delivery,
receipt, and payment.
For Each Finance Elective
Class Time – 4 hours
Content Expert - TBD
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7. Three Policies Targeted Selection
An overview of company policies, why we Class Time – 16 hours
have them, and how they are developed, Content Experts – Area HR
approved, and implemented. Human Representatives
Resource Policies and Procedures –
Performance Management, the Disciplinary
Process, Payroll (absence tracking, time
cards), etc.
Class Time – 4 hours
Content Expert – Paula Preventa
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8. Four Regulatory Compliance FDA Regulatory
An overview of the regulatory environment Compliance – the Code of
and the regulatory agencies. An overview of Federal Regulations and
the Environmental Health and Safety area specific standards and
regulatory compliance process and expectations. Interacting
environment. An overview of the Quality with the Food and Drug
Assurance regulatory compliance process Administration, and
and environment. procedures for FDA audits
and interactions.
Class Time – 6 hours
Content Experts – Joyce Audit Class Time – 4 hours
Mark Osha Content Experts – TBD
Environmental Health
and Safety Training –
Overview of the
Environmental Protection
Agency, the Occupational
Health and Safety Agency
and industry specific
standards and expectations.
Class Time – 2 hours
Content Experts - EHS
The Critical
Documentation System –
writing, approving, and
changing Standard
Operating Procedures,
Master Formulas,
Validation Documents,
policies, and safety
procedures using DocuMan.
Class Time – 2 hours
Content Experts - TBD
The Regulatory Training
Compliance System – the
policy, procedures, and
TRIAD.
Class Time – 4 hours
Content Expert – TBD
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9. Five Leadership Interaction Skills – how to
An overview of the leadership levels and communicate, motivate,
positions at Our Company, the roles, educate, administrate,
responsibilities, and accountabilities for the delegate, mediate, and
management team, Business team leaders, negotiate with company
and Project Team leaders. Includes values and ethics for
leadership concepts, theories, values, business success.
principles, techniques, tools, new team start-
up, and new team member assimilation Class Time – 16 hours
process. Content Expert – TBD
Class Time – 6 hours CBI Leadership
Content Expert – Hank Hiup Development – setting
goals and objectives,
building competence and
confidence, interaction
skills, project management
tools, team building, basic
problem solving tools and
techniques, and meeting
management.
Class Time – 40 hours
Content Expert – Melonie
Motivata
Project Management
System – The roles,
responsibilities,
accountabilities, procedures,
and tools for effective
project management. Also,
see Electives-Priority One.
Class Time – 16 hours
Content Expert – Don Dozit
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10. Six Information Technology (elective) Microsoft NT/Windows
A comprehensive overview of the and all related software
information technology systems, processes, applications.
and functions at CPI. The process flow of Class Time – TBD
how technology is selected and applied to Content Expert – TBD/MLCI
support converging all sources of critical
business information to meet and exceed
customer needs and expectations. To
include an overview of, and contact names
for, management information systems,
manufacturing automation systems, phone
mail, email, web pages, teleconferencing,
and message boards, etc.
Class Time – 4 hours
Content Expert – Roger Computa
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