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FPStandard SPRING 2015
ISSUE 11
IDEAS THOUGHTS AND TRENDS IN THE FINANCIAL PLANNING PROFESSION
P 1
FPSC.CA
On My Mind:
Why We Do
What We Do
P 2
Clients Trust What They See:
Display Your Full Value
with Winning Body Language
P 6
Professionals Must Always
Be Watchful for Potential
Conflicts of Interest
P 8
Unified Standards
for the Canadian Financial
Planning Profession
902-375 University Avenue
Toronto, Ontario M5G 2J5
Telephone: 416 593 8587
Toll-Free: 1 800 305 9886
Email: inform@fpsc.ca
Website: fpsc.ca
Twitter: @FPSC_Canada
Facebook: FPSC.Canada
LinkedIn: company/Financial-Planning-
Standards-Council
YouTube: FPVision2020
CFP®
, Certified Financial Planner®
and are
certification trademarks owned outside the U.S. by
Financial Planning Standards Board Ltd. (FPSB).
Financial Planning Standards Council is the marks
licensing authority for the CFP marks in Canada,
through agreement with FPSB. All other ® are
registered trademarks of FPSC, unless indicated.
© 2015 Financial Planning Standards Council.
All rights reserved.
A NATIONAL SURVEY CONDUCTED ON BEHALF OF FINANCIAL PLANNING STANDARDS
COUNCIL (FPSC) HAS FOUND THAT MONEY IS THE LEADING SOURCE OF STRESS AMONG
CANADIANS, SIGNIFICANTLY MORE THAN WORK, PERSONAL HEALTH AND RELATIONSHIPS.
ACCORDING TO THE SURVEY, FINANCIAL STRESS IS DRIVING CANADIANS TO LOSE SLEEP,
RECONSIDER PAST FINANCIAL DECISIONS, ARGUE WITH PARTNERS AND LIE TO FAMILY AND
FRIENDS ABOUT PERSONAL FINANCES. HIGHLIGHTS FROM THE SURVEY ON FINANCIAL
STRESS ARE AVAILABLE AT FPSC.CA/VALUE-FINANCIAL-PLANNING/HOW-IS-FINANCIAL-
STRESS-AFFECTING-CANADIANS.
51 45
#1
4in10
% %
OF WOMEN LOSE SLEEP OVER
FINANCIAL WORRIES, WHILE 40%
OF MEN CLAIM THE SAME.
MONEY IS THE NUMBER ONE STRESS
FACTOR AMONG CANADIANS
OF ALL DEMOGRAPHICS AND
GEOGRAPHICAL REGIONS.
The survey was conducted by Leger and included more than 1,000 Canadians (excluding Quebec) between
September 26 and October 1, 2014. It has a margin of error of +/- 2.5%, 19 times out of 20.
OF CANADIANS ARE EMBARRASSED
ABOUT THEIR LACK OF CONTROL
OVER FINANCES.
PEOPLE IN RELATIONSHIPS
WITH SHARED FINANCES ARGUE
REGULARLY OVER FINANCES.
87%
OF CANADIANS WISH THEY
HAD MADE BETTER FINANCIAL
DECISIONS EARLIER IN LIFE.
BY THE NUMBERS
MONEY IS THE LEADING SOURCE
OF STRESS FOR CANADIANS
SPRING 2015 – 1
ON MY MIND
WHY WE DO
WHAT WE DO
There is no question that we live in an age
of information sharing and unprecedented
transparency. The past decade has seen
explosive growth in the number and
popularity of the online communities and
social networks that provide an avenue for
millions of Canadians to share the many
details of their lives, thoughts and opinions.
An August 13, 2013 headline in the
National Post noted that “More Canadians
use Facebook daily than anywhere else
in the world”. In fact, at that time the
Post reported that “More than 19 million
Canadians were logging onto Facebook at
least once every month — that’s more than
half the population — while 14 million check
their newsfeed every single day…”.
As Canadians, we talk about what and
where we eat and what’s hot on Netflix;
we offer cures for what would have once
been embarrassing ailments; and much
more. It seems like there are no longer any
topics too intimate or too private to share —
except perhaps one.
Most Canadians draw the line when it
comes to discussing their personal finances
— in this age of über-communications,
money may be considered the last vestige
of taboo subjects for Canadians. Divulging
details of our finances has enjoyed an
unrivalled tenure on the ever-shrinking list of
“taboo topics”.
We don’t tell or ask each other how
much we earn or what we owe. Most of
us can only guess how much money our
parents have saved . As Canadians, we
take the “personal” in “personal finance”
seriously. It’s one of the few things that we
all care about, but very very few of us feel
comfortable talking about.
It’s private.
However, we know through empirical
evidence that when Canadians sit down
across from a CFP®
professional and
bare all, they are likely to reap substantial
financial and emotional benefit. The Value
of Financial Planning study – commissioned
by FPSC and financially supported by the
Financial Planning Foundation – revealed
that Canadians with comprehensive
financial plans feel that their financial goals
and retirement plans are more on track,
their ability to save has improved, and that
they are more confident they can handle
the inevitable bumps in life. Further, those
working with a CFP professional universally
report more positive feelings regarding their
personal finances and their financial futures.
But Canadians will never realize these
advantages unless they are satisfied they
can trust a true financial professional with
information related to their most intimate
and personal matters – their financial affairs.
That is why we do what we do. Canadians
must know they can trust financial planners
to help them achieve financial well-being,
and financial planners must be worthy of
that trust.
Canadians need to trust that those
financial planners who have earned the
CFP®
designation have met internationally
recognized standards of knowledge, skills
Cary List CA, CPA, CFP®
President & CEO, FPSC
Cary leads FPSC as the premier standards-
setter for the financial planning profession
in Canada. He has spent most of the
past decade working to ensure that CFP
certification is recognized as the standard
for financial planning and to see financial
planning recognized in law as a distinct
profession.
and abilities and are accountable for and
abide by a code of ethics that prescribes
their duty to act with the due prudence
of a professional and to put their clients’
interests before all others.
FPSC attests to the fact that those who
complete CFP certification have undertaken
an extensive approved education program,
passed rigorous national exams, and
obtained a minimum of three years’
qualifying work experience. To remain
certified, CFP professionals must undertake
continuous professional development
and agree to adhere to FPSC’s Standards
of Professional Responsibility for CFP
Professionals.
It is not easy to become a Certified Financial
Planner®
professional, nor should it be…
why should Canadians settle for less?
Money. It’s time we talked about it.
With the right professional.
SPRING 2015 – 2
BY MARK BOWDEN
As a financial planner, chances are you have
to present to your current and prospective
clients more than just now and again.
Whether it is to deliver a plan, or to speak
to one or many in order to win new business,
getting your ideas heard and trusted is
essential if you are to stand out from the crowd.
For you to have the most positive impact,
here are my top body language tips for
speaking in front of any audience any time
and in a way that wins trust immediately.
PUT YOUR BODY ON DISPLAY
When speaking at a conference, have a
lavaliere or handheld mic and step away
from the podium. If sitting with a client, pull
your chair back from the table — in short,
display more of your body to your audience.
Your audience's instinctual 'reptilian' brain
needs to see your body and your body
language to decide what they think your
intentions and feelings are towards them.
SPEAK FROM YOUR BELLY
Place your hands in what I have
trademarked the TRUTHPLANE®
,
the horizontal plane that extends 180
degrees out of your navel area. Bringing
the audience's unconscious attention to
this vulnerable area of your body makes
them feel that you are very confident.
By assuming this physicality, you will
feel confident too.
SHOW YOUR HANDS
Show your palms open with nothing in your
hands to let others know that you mean no
harm and are speaking for their benefit. This
is a universally recognised 'friendly' gesture.
HANG OUT... CHECK OUT
Avoid dangling your hands by your sides
when giving important messages. It gives
your voice a depressing or sleepy downward
intonation, and makes you look unconfident.
ATTRACT RECOGNITION
Keep your gestures symmetrical. The brain
understands symmetry in the body more
easily than asymmetry, and we find it more
appealing.
REVEAL, NOT CONCEAL
Avoid having your hands at mouth level
when speaking, for example when sitting
at a table with your chin in your hands.
We lip-read more than we think, and when
the picture of the words is taken away, it
becomes harder to verify the language.
The audience will perceive or create
negative feelings about the speaker's
intentions — in the absence of the
nonverbal information.
MOVE COMPLEX TO CLEAR
When giving a complex message, avoid
complex movement — so no fiddling
with your pen! It is hard for the brain
to decode complex verbal language
when it is concentrating on complex
nonverbal behaviour.
CLIENTS TRUST WHAT THEY SEE
DISPLAY YOUR
FULL VALUE WITH
WINNING BODY
LANGUAGE
STOP READING AND START LEADING
Don't try to read other people's body
language consciously. Generally, most of
us stand little more than a 50/50 chance
of getting it right. Instead, concentrate on
influencing your audience to mirror your
simple and positive nonverbal behaviour,
and they will be extremely likely to trust
and engage with you every time you
communicate.
Mark Bowden is a body language
and behavior expert and the creator of
TRUTHPLANE®
, a communication training
company and unique methodology for
anyone who has to communicate with
impact. Mark travels all over the world giving
keynote speeches and training groups.
His clients include leading businesspeople,
teams, and politicians, presidents and
CEOs of Fortune 500 companies and
current Prime Ministers of G8 powers.
His 3 books are the bestselling Winning
Body Language, Winning Body Language
for Sales Professionals, and Tame the
Primitive Brain – 28 Ways in 28 Days to
Manage the Most Impulsive Behaviors at
Work. Mark is particularly honored to now
be in the TED community, having spoken
on the main stage at TEDx Toronto. He
is a regular contributor to TV shows,
and you can see him currently on CTV’s
daily talk show The Social as the resident
body language expert. Mark is voted #1
in the World’s Top 30 Body Language
Professionals for 2014 by GlobalGurus.org.
SPRING 2015 – 3
LOOK
FOR THIS
SYMBOL
For more information visit:
fpsc.ca/approved-ce-credits
as Assurance of FPSC®
-Approved CE Activities and CE Credits.
ASSESSED.
APPROVED.
ASSURED.
Academy of Financial Divorce Specialists
Advisor.ca/Rogers Publishing Ltd.
Age-Friendly Business
Agenomics
AGF Investments Inc.
Aston Hill Asset Management Inc.
Bachrach & Associates Inc.
Bridgehouse Asset Managers
Bruce Etherington & Associates
Business Career College Corp.
Business Families Foundation
Canadian Anti-Money Laundering Institute
CICEA
Canadian Securities Institute
Capital R Consulting
CDSPI Advisory Services Inc.
CE-credits.ca
CE Network Inc.
CGA Canada PD Net
CI Investments
CIBC Asset Management Inc.
Clear Path Media
CLIFE Inc.
Convention Business Travel
Dalhousie University - MBA
Damian Borges
Dynamic Funds
ERAssure - Estate Risk
Protection Plan Inc.
ES Computer Training
Exam Success
Foran Financial Institute
Gobeil & Associates
Gordon B Lang and Associates Inc.
HAHN Investment Stewards
& Company Inc.
Harrison Pensa LLP
iA Financial Group
IFSE Institute
ILS Learning Corporation
Independent Financial Brokers of Canada
Ingle International/ Imagine Financial Ltd.
Institute for Divorce Financial Analysts
Institute of Advanced Financial Planners
INTEGRIS Pension Management Corp.
Invesco Canada Ltd.
Ivey Business School
Jarislowsky Fraser Limited
Knowledge Bureau
Knowledge First Financial
Learning Partner
Louis Jolicoeur
Mackenzie Investments
Manulife
McCague Borlack LLP
MD Management
MedAxio Insurance Medical Services
Mindpath Financial Conferences
My Money Mindset
National Exempt Market Association
NPC Data Guard
Oliver's Learning
Pacific Business & Law Institute
Parley Consulting
FPSC CE Approval Program
Phoenix Coaching Works Inc.
Practical Management of Canada
Private Capital Markets Association of Canada
Radius Financial Education
Responsible Investment Association
SaskWorks Venture Fund Inc.
Seminar Partners
Skillsoft Corporation
Smarten Up Institute
STEP Canada
Tabuchi Law Offices
TEN STAR Financial Services
The Canadian Institute of Financial Planners
The Heritage Institute Canada
The Money Finder
Vancouver Dementia Care Consulting
Vision Systems Corp.
Wardell
Worldsource Wealth Management
SPRING 2015 – 4
BY BOB VERES
COMPETITIVE EVOLUTION
INSIDE
INFORMATION
We’re all hearing a lot of hand-wringing
discussion about the robo-competition—
the new online advice platforms that
offer automated investment portfolios at
a very low cost. In articles and hallway
conversations, the so-called robo-advisors
are described as a serious threat to the
revenue model of the profession.
What we tend to forget is that the profession
has faced down a number of mortal threats
in the past, and each time has emerged
stronger through positive evolution. When
the personal finance magazines seemed to
be giving away the advice that advisors were
charging for, the profession evolved from
the sales of thick financial plans to ongoing
planning, and the assets under management
(AUM) business model was born. When
discount brokerage firms began running ads
questioning why anyone would work with an
expensive financial advisor when they could
trade stocks on their own, advisors began
recommending portfolios created according
to the principles of modern portfolio theory,
and offered alpha-enhancing services like
disciplined rebalancing, tax-loss harvesting
and a buy-and-hold ethos.
In response to the robo-competition, I
expect to see a similar evolutionary shift for
the better. The new competition is helping
advisors recognize what most of us knew all
along: that their competitive advantage is,
and will always be, the personal service and
customized advice they provide.
There will be two parts to the evolution. First,
advisors will find new ways to maximize the
time they spend face-to-face with clients.
They will start to automate back office
chores like rebalancing, data entry and
portfolio reporting—which can be handled by
computers more efficiently than by humans.
With this additional free time, they’ll
develop new, better service packages. The
profession is already starting to embrace
a more customized advice model which is
sometimes called “life planning”. Instead of
creating financial plans for clients, advisors
will begin co-creating them over multiple
meetings that allow more time to explore
goals in greater depth. They’ll let clients
take the wheel of the planning software and
explore their financial futures.
Recently, I’ve seen advisors beginning to
offer “netweaving” services, where they
collect, from their clients, the names of
local service providers who have provided
outstanding service. Whenever a client
wants someone to fix their plumbing or their
computer, or remodel their kitchen, they go
to their advisor for a recommendation. The
advisor becomes an important information
and referral hub in the community!
	
The profession will not only survive this latest
challenge; it will become better as a result of
it. After all, it’s done it before.
Bob Veres is publisher of Inside
Information, the leading information
resource for financial advisors and planners
in the U.S. market and was a guest speaker
at the 2014 FPSC CFP®
Professional
Symposium held during Financial Planning
Week in November. For a free 3-month
trial of his service, go to bobveres.com/
amember/signup/trial and insert coupon
code FPSC2015.
SPRING 2015 – 5
BY STEPHEN ROTSTEIN, LL.B.
FPSC VP, POLICY & REGULATORY AFFAIRS & GENERAL COUNSEL
INTRODUCING THE
FPSC PUBLIC POLICY
AMBASSADOR PROGRAM
In the Fall of 2014, FPSC announced that
it would be launching a new grassroots
program for CFP professionals: the Public
Policy Ambassador Program.
Inspired by the adage that “all politics
is local”, the goal is to assist CFP
professionals to educate their local elected
representative on issues that affect the
public, including the current absence
of necessary safeguards for individuals
seeking the services of a financial planner.
An initial call for volunteers went out in the
late autumn of 2014, attracting over 80
individuals who indicated their interest in
participating. In order to become a Public
Policy Ambassador, CFP professionals must
take part in a training session offered via
webinar. Over 40 individuals participated
earlier this year in our initial training session,
and a second session is scheduled to be
delivered this fall.
In the few short months since the training
webinar took place, CFP professionals have
already begun to set up and hold meetings
with their elected officials, promoting the
need to restrict the title “financial planner” to
only those who have met unified standards
of competence, practice and ethics, with
the CFP designation at the forefront of
these standards.
As the Public Policy Ambassador Program
continues to grow, FPSC will gather
feedback from Ambassadors and provide
additional materials and resources to assist
with their advocacy efforts.
If you are interested in learning more about
the Public Policy Ambassador Program, or
about how to participate, please email us at
publicpolicy@fpsc.ca.
A MATTER OF TRUST:
PROTECTING CANADIANS’
FINANCIAL FUTURES
Studies have clearly demonstrated that
Canadians are not getting the financial
planning help they need, from qualified,
professional financial planners. This is
partially the result of a lack of understanding
of how to identify a qualified financial
planner and of what they should expect
of a financial planner and/or a financial
plan. Today’s unregulated financial
planning environment leaves consumers
vulnerable and at risk of receiving advice
from individuals holding themselves out as
financial planners but who have not had to
meet any qualifications based on accepted,
unified standards of ethics, competence
and practice.
We need to ensure that consumers are
appropriately served and protected by
qualified and competent financial
planners. Clear, singular standards of
competence, ethics and practice must
be accepted and permitted to be
enforced by provincial governments.
The solution proposed by the Financial
Planning Coaltion is simple – codify in law
the professional certification structure,
governance and oversight mechanisms
that already exist in practice, but that are
currently voluntary for the 22,000 financial
planners licensed or certified through IQPF
and FPSC in Canada, and make them
a requirement for all who wish to claim
financial planning as their own.
Members of the Financial Planning Coalition
are working to ensure that this message
is received by all levels of government,
throughout Canada.
About the Financial Planning Coalition:
The Financial Planning Coalition was formed
in 2009 to establish a framework for a
profession for those holding themselves
out as financial planners. The Coalition
advocates for the official recognition of
financial planning as a distinct profession
that will best serve the interests of
Canadians. Members include the Canadian
Institute of Financial Planners (CIFPs),
Financial Planning Standards Council
(FPSC), the Institute of Advanced Financial
Planners (IAFP) and the Institut québécois
de planification financière (IQPF).
Canadians must be able to trust financial planners to help them achieve financial well-being.
SPRING 2015 – 6
MARK BOWDEN
BY DAMIENNE LEBRUN-REID, LL.B.
FPSC DIRECTOR, STANDARDS AND ENFORCEMENT
CONFLICTS OF INTEREST
PROFESSIONALS MUST
ALWAYS BE WATCHFUL
FOR POTENTIAL
CONFLICTS OF INTEREST
CFP professionals must always place
their client’s interests ahead of their
own; the Client First Principle is the first
principle of the FPSC®
Code of Ethics.
Despite the importance of this principle
to the profession, CFP professionals,
like many others, continue to struggle
to identify and manage potential and
realized conflicts of interest.
The Standards of Professional
Responsibility require CFP professionals
to be objective when providing services
to clients and to maintain confidentiality
of client information. Rules 8 and 9 of the
FPSC®
Rules of Conduct directly address
disclosure of conflicts and require that likely
conflicts be disclosed in writing to the client
on an ongoing basis.
This article explores common sources
of conflicts of interest and provides best
practice tips for anticipating and managing
conflicts.
Be Watchful for Potential
Conflicts of Interest
You will encounter situations that involve
inherent conflicts of interest, for example,
where you represent spouses, members of
the same family or business partners. When
they first retain you, a couple’s interests
and financial goals are likely aligned;
however, the potential for a conflict to arise
is undeniable. It may well be that you can
act for a couple as long as their financial
objectives remain aligned, but you should
alert your clients (and remind yourself) that
there may come a time when you can no
longer act for both parties.
Taking steps in the early stages of a
client relationship to anticipate and plan
for future conflicts is in your best interest
and your clients’ best interests. Document
the steps you take to identify potential
and actual conflicts, and your discussions
with your clients.
Taking it a Step Further – Best Practice
The public expects more from professionals.
Best practice suggests that in addition to
identifying and disclosing likely conflicts,
CFP professionals should decline to act for
a client where a conflict of interest exists or
is likely to materialize and where the conflict
cannot be mitigated. You should:
1.	 Decline to act where there is an existing
conflict of interest:
a.	 Between you and your client;
and/or
b.	 Among your clients in the case of
a joint engagement; and
2.	 Advise your clients that you may not be
able to continue to provide services to
them if a conflict of interest materializes
in the future.
It is always better to be proactive than reactive.
When considering whether you should
accept an engagement or continue in
an existing engagement, you should ask
yourself if the duties you owe your client
may be negatively impacted if you continue
with the engagement.
Consider whether you, your employer or
your business partners have a personal
interest in your client’s affairs. Is there a risk
that your professional duties to your client
may be adversely affected by your own
interests or by your duty to another client or
to a third person? If the answer is yes, there
is a conflict of interest.
Do not ignore conflicts of interest.
Addressing them head-on is both
professionally prudent and consistent
with good client-relationship development
and management practices.
SPRING 2015 – 7
REPORTS ON FPSC DISCIPLINARY ACTIONS
Where CFP professionals have been found
by a Hearing Panel to have breached the
standards for the profession as established
by FPSC, the Hearing Panel may impose
disciplinary sanctions ranging from a letter of
admonishment to permanent revocation of
the right to use the CFP marks. FPSC makes
all Hearing Panel decisions public, in part, by
publishing a report on our website.
For FPSC Level 1™ certificants in Financial
Planning, disciplinary sanctions can range from
a letter of admonishment to expulsion from
the FPSC Level 1 Certificant program (thereby
preventing them from using the FPSC Level 1
marks and from obtaining CFP certification).
The following individual has recently
received admonishment:
•	 Cloth, M. Jason (Markham, ON)
On July 9, 2014 FPSC’s Disciplinary Hearing
Panel of the Enforcement Policy Committee
considered the matter of Financial Planning
Standards Council and Jason M. Cloth, CFP®
.
By way of unanimous decision dated August 7,
2014, the Hearing Panel found that Mr. Cloth
breached Rules 101, 202 and 702 of
the FPSC®
Code of Ethics (the Code).
Mr. Cloth appealed the Hearing Panel’s
decision.
By way of Order dated October 30, 2014,
the Appeal Panel allowed the Appeal in
part and upheld the following findings of
the Hearing Panel:
i.	 Mr. Cloth breached Rule 101 of the Code
by failing to properly explain and illustrate
to his client the cost of the product over the
client’s life expectancy or for the time period
the insurance was to be in force;
ii.	 Mr. Cloth breached Rule 202 of the
Code by failing to act in the interests of
his client by allowing a provision of the
policy that was significant and important
to the client — the Cost of Insurance
— to be changed from Level to Yearly
Renewable without making the necessary
and adequate disclosure and without the
client's proper authorization; and
iii.	 Mr. Cloth breached Rule 702 of the
Code by failing to implement only those
recommendations that were suitable for
the client, by not sufficiently explaining
to the client the details of the insurance
product, the effects of changes made to
the insurance, and by failing to confirm
the client's understanding of the product
purchased by periodically reviewing it with
the client.
Mr. Cloth was issued a Letter of
Admonishment, and his right to use the CFP
certification marks has been suspended for
one (1) year until November 6, 2015.
PRINCIPLES OF CFP
PROFESSIONAL
CODE OF ETHICS:
•	 Put Client Interests First
•	 Act With Integrity
•	 Be Objective
•	 Maintain Competence
•	 Be Fair & Open
•	 Maintain Confidentiality
•	 Act Diligently
•	 Be Professional
For a full description of the Code,
visit FPSC.ca
SPRING 2015 – 8
UNIFIED STANDARDS
FOR THE CANADIAN
FINANCIAL PLANNING
PROFESSION
FPSC and the Institut québécois de
planification financière (IQPF), the two
organizations that establish and maintain
standards for the financial planning
profession in Canada, have for the first
time come together to establish a unified
set of financial planning standards.
With the Canadian Financial Planning
Definitions, Standards & Competencies,
FPSC and IQPF establish a unified code
of ethics and a common set of practice
standards by which individuals holding the
F.Pl. diploma and CFP®
designation must
abide. They also define the ethical and
performance standards that clients should
expect from a professional relationship.
“We’ve achieved unprecedented
consensus within the financial planning
profession to unify standards that
will help give Canadians clarity and
confidence when engaging a qualified
financial planner,” says Cary List,
President and CEO of FPSC. “Together
we will use this as a foundation to
elevate financial planning as a distinct
professional practice in Canada; one
that holds itself to the highest possible
standards of ethics and performance.”
“This is a milestone for the financial
planning profession,” says Jocelyne
Houle-LeSarge, President and CEO of IQPF.
“This publication plays an important role
in driving consistency across the financial
planning profession by specifying unified
standards for those practicing within it. It
further acts as a resource to the industry
firms, financial planning educators, other
key industry partners and the Canadian
public at large.”
Recent research by the Financial Planning
Coalition* reveals the significant need for
clarity around standards. The survey found
that while most Canadians feel they
have insufficient knowledge to adequately
plan their financial future, they are
also unaware of the lack of mandatory
standards for financial planners
throughout most of Canada.
The research found that two-thirds of
Canadians feel they need help planning their
financial futures, but most are unaware of
the lack of regulatory standards for financial
planners throughout most of Canada. Fewer
than half of respondents (49 per cent) know
there is a difference between a financial
planner and a financial advisor, while almost
half (44 per cent) believe there are regulatory
standards in place for financial planners.
In unifying financial planning standards,
FPSC and IQPF have clearly defined what
“financial planning”, a “financial planner”
and a “financial plan” really mean. These
definitions and standards emphasize
objectivity; confidentiality; ethics and client
interest first; a deep understanding of the
financial needs, goals and aspirations of
the client; and a high level of competence
as essential characteristics of all financial
planners. Critically, the organizations
stipulate that a true financial planner must
be appropriately qualified and agree to be
accountable to professional oversight and
to putting their clients’ interests first.
The Canadian standards for financial
planning are consistent with the highest
professional standards in financial planning
internationally, through association with
the Financial Planning Standards Board
(FPSB), which represents standards for over
150,000 financial planners worldwide.
*Members of the Financial Planning
Coalition include Financial Planning
Standards Council (FPSC), Institut
québécois de planification financière (IQPF),
the Canadian Institute of Financial Planners
(CIFPs) and the Institute of Advanced
Financial Planners (IAFP).
Financial Planning Standards Council
Financial Planning Standards Council
(FPSC®
) is a not-for-profit organization
which develops, promotes and enforces
professional standards in financial planning
through Certified Financial Planner®
certification. FPSC’s purpose is to instill
confidence in the financial planning
profession. As a standards-setting and
certification body, FPSC ensures CFP®
professionals and FPSC Level 1™
Certificants in Financial Planning meet
appropriate standards of competence
and professionalism through rigorous
requirements of education, examination,
experience and ethics. More information is
at www.fpsc.ca.
The Institut québécois
de planification financière
The Institut québécois de planification
financière (IQPF) is the only organization
in Quebec authorized to grant financial
planning diplomas and to establish rules
concerning the ongoing professional
development of professional financial
planners. Only professionals recognized
by the Institut québécois de planification
financière are authorized to use the title of
Financial Planner (F.Pl.) in Quebec.
The IQPF is also the only organization in the
province entirely dedicated and reserved for
financial planners.
CARY LIST, CA, CPA, CFP®
PRESIDENT & CEO, FPSC
JOCELYNE HOULE-LESARGE,
PRESIDENT & CEO, IQPF
SPRING 2015 – 9
BECOMING
A CERTIFIED
NECESSITY™
Financial planners are in demand now and will be even more in the future.
Helping people plan for their future financially isn’t just a way to make
a living. It’s a way to make a difference. When you become a Certified
Financial Planner®
professional, you have the opportunity to give clients
peace of mind and a true road map to their financial well-being. CFP
certification represents the standard for the profession, demanding the
highest level of competence, ethics and practice. Below is a depiction of
the path to CFP certification. For more information on the specific steps,
be sure to read page 10 of this publication.
SPRING 2015 – 10
STEPS TO EARNING
THE CFP DESIGNATION
To obtain the CFP designation, you must
complete a rigorous education program,
pass an FPSC-Approved Capstone
Course, two national examinations and
complete three years of qualifying work
experience. You definitely earn your
designation – the standard for the financial
planning profession. If you hold relevant
financial planning qualifications or other
relevant professional qualifications, you
may be eligible for exemption from certain
requirements for both CFP certification
and FPSC Level 1 certification. Check out
beafinancialplanner.ca for more details and
to see if you may be eligible to fast track.
Step 1: Complete
an FPSC-Approved
Core Curriculum
Program:
FPSC-approved Core Curriculum
programs are offered by institutions
across Canada in person and online.
Log on to beafinancialplanner.ca to see
a full list of programs.
Step 2: Write the
FPSC Level 1
Examination in
Financial Planning:
This multiple choice exam is about four
hours in duration. It is offered twice a year
in both official languages at computer-
based testing centres located all across
Canada. You will need to apply to write
the exam at least one month before the
scheduled exam date.
Step 3: Apply to
Become an FPSC
Level 1 Certificant in
Financial Planning:
Once you have passed the first exam,
you may apply to become an FPSC
Level 1 certificant and start using the
FPSC Level 1 marks – an indication of your
accomplishment to colleagues and clients
and representation of your commitment to
professional ethics and performance. Once
you become a certificant you will be required
to complete a minimum of twelve Continuing
Education credits per year. You may maintain
your FPSC Level 1 certification indefinitely
provided you complete annual CE and renew
your certification annually, but we encourage
you to continue on to Step 4 – your next
step on the path to CFP certification.
Step 4: Complete
an FPSC-Approved
Capstone Course:
Prior to writing the CFP examination you
will need to complete an FPSC-Approved
Capstone Course. As part of the course
you will complete a full financial plan
independently, designed to apply and
integrate the technical knowledge gained
from Core Curriculum courses in the
analysis of personal financial planning
issues. You will also hone your professional
skills, to effectively relay those financial
planning strategies to clients. Log on to
beafinancialplanner.ca to see a full list of
approved Capstone Courses. Successful
completion of this course qualifies for two
years’ worth of CE credits for your FPSC
Level 1 certification.
Step 5: Write
the CFP
Examination:
This exam is a combination of multiple-
choice and constructed-response
questions, and is about six hours in
duration. It’s offered twice a year in both
official languages. The exam in offered in
computer based testing centres located
across Canada. You will need to apply to
write the exam at least one month before
the scheduled exam date.
Step 6: Verify That
You Have Completed
Three Years of
Qualifying Work
Experience:
Relevant financial planning experience
provides the opportunity to hone your
skills and demonstrate that you’re able to
meet client needs in a real-world setting.
You must have completed three years of
qualifying work experience within the eight
years prior to applying for CFP certification.
Step 7: Apply for
CFP Certification:
Having passed the CFP examination and
completed your approved work experience,
you are ready to apply for CFP certification.
Log on to beafinancialplanner.ca to learn
more about the application process.
SPRING 2015 – 11
STUDY TIPS FROM PRESIDENT’S LIST WINNERS
CANADA’S TOP CFP
EXAMINATION
CANDIDATES SHARE
THEIR ADVICE
R. PAUL THORNE
DARTMOUTH, NOVA SCOTIA
1ST
PLACE PRESIDENT’S
LIST RECIPIENT
NOVEMBER 2014
GREG BALDWIN
TORONTO, ONTARIO
1ST
PLACE PRESIDENT’S
LIST RECIPIENT
JUNE 2014
FPSC’s President’s List recognizes the top
three candidates from across Canada who
have earned the highest marks on the CFP
examination, the final exam on the path to
CFP certification.
Here, the first place President’s List recipients
from the 2014 CFP examinations share study
tips for exam candidates, their experiences
along the path to CFP certification and the
benefits of being a CFP professional.
Q: How do you feel about being named a
President’s List recipient?
Greg: It was quite an honour – definitely
a confidence booster in my dealings with
clients.
Paul: It was a complete surprise, because
it’s not an easy exam and it’s hard to know
how you did when you walk out of it.
Q: What do you think were the key
factors for your success in the exam?
Paul: I made sure I bought and prepared
with the FPSC Practice Exam. You can’t
beat it to help you get comfortable with
the software, familiarize yourself with how
the questions are asked, and learn what to
expect on the exam. I also attended FPSC’s
exam preparation webinar to find out what
other resources were available.
Q: What is your best study tip?
Greg: When you come across a topic you
are struggling to understand, write it down
in a notebook with all the details. I thought
of this as a ‘What I didn’t know list’. Taking
extra time to study the areas you find
difficult will give you more confidence going
in to the exam.
Q: What advice would you give to other
candidates preparing for the exam?
Greg: Everyone struggles with time
management challenges, especially when
you’re already working in the industry. It’s
not so much about finding the time, but
prioritizing it. Studying will never seem as
pressing as an important client meeting or
other work commitment, so you need to
schedule the preparation time and stick to it.
Q: Now that you have the CFP designation,
do you feel you’re perceived differently?
Greg: There’s definitely a change in the
way clients perceive you – they have more
confidence in your knowledge. There
are countless people calling themselves
financial advisors, but I’m part of the
small percentage in Canada with the CFP
designation who are truly professional
financial planners.
Q: How has obtaining the CFP designation
improved your career prospects?
Paul: Having the CFP certification
provides you with an invaluable base set
of knowledge that gives you the ability to
be comfortable in any number of different
client situations. You can’t compare the
comprehensive knowledge you gain from
the CFP designation to anything else that’s
out there.
Q: What is the most rewarding part of
your role as a CFP professional?
Greg: As a CFP professional, I have the
opportunity to have a significant impact on
people’s lives by making them feel more
confident about where they are financially.
At the end of the day, my ultimate goal is to
improve my clients’ well-being.
TOP 10 STUDY
TIPS FROM 2014’S
HIGHEST SCORERS
1.	 Prepare with FPSC’s Practice Exam
to get familiar with the software and
types of questions.
2.	 Schedule time for studying and
stick to it.
3.	 Keep a ‘What I didn’t know’ list
of notes about topics you find
challenging.
4.	 Attend FPSC’s exam preparation
webinar.
5.	 Consider an exam preparation
course.
6.	 Answer the question and explain
why that’s the answer – details and
process are important.
7.	 Remember that there is more than
one way to answer a question.
8.	 If you work in the financial industry,
take advantage of your day-to-
day work to help integrate the
information you need to learn.
9.	 Don’t take the exam lightly – be
prepared.
10.	 Ask your employer how they can
help to support you as you work
toward your CFP designation.
SPRING 2015 – 12
WHAT’S HAPPENING
@ FPSC_CANADA 2015
JUN 05
CFP examination and FPSC Level 1TM
Examination in Financial Planning are held at various locations across Canada.
You must register at least one month prior to the exam.
JUN 08-11 Technical Knowledge Content Development session with CFP professional volunteers in Ottawa, ON.
JUL Results of the June 2015 CFP examination and FPSC Level 1 Examination in Financial Planning are made available.
JUL 20-24 Item writing workshops with CFP professional volunteers in Montebello, QC.
AUG 10-13 Technical Knowledge Content Development session with CFP professional volunteers in Winnipeg, MB.
SEP
CFP Professional Ambassadors head back into Core Curriculum classrooms across the country to educate students
on the value of the CFP designation. To book an Ambassador for your school, email candidates@fpsc.ca.
OCT 19-22 Technical Knowledge Content Development session with CFP professional volunteers in Toronto, ON.
OCT& NOV FPSC’s national consumer awareness campaign begins – watch for news on where to see our television commercials.
NOV 15-21 7th Annual Financial Planning Week takes place across Canada. Visit fpsc.ca/about-fpw.
NOV 16
The Globe and Mail special report on Financial Planning is published. To reserve space, contact Richard Deacon,
National Business Development Manager, The Globe and Mail at rdeacon@globeandmail.com or 604 631 6636.
NOV 17
Celebration of the Profession Reception and Dinner at the Old Mill Inn in Toronto in conjunction with Financial
Planning Week. Hosted by comedian Judy Croon, it’s going to be a fabulous evening. Seats can be reserved in
September.
NOV 18
Special Breakfast CE Session on Ethics at the Old Mill Inn in Toronto. Facilitated by FPSC’s Director, Enforcement
alongside panelists Cary List, President & CEO, FPSC and ethics expert Rod Burylo. Tickets go on sale in
September.
NOV 18
CFP professionals gather for a full day of Continuing Education at the 2015 Toronto CFP Professional Symposium at
the Old Mill Inn. This year’s theme is “Trust Matters”, with a lineup of amazing speakers and a keynote address from
Scott Stratten: Un-marketing 101. Be sure to reserve your seat when they go on sale in September.
NOV 20
Special Breakfast CE Session on Ethics at the Pan Pacific Hotel in Vancouver. Facilitated by FPSC’s Director,
Enforcement alongside panelists Cary List, President & CEO, FPSC and ethics expert Rod Burylo. Tickets go on
sale in September.
NOV 20
CFP professionals gather for a full day of Continuing Education at the 2015 Vancouver CFP Professional Symposium
at the Pan Pacific Hotel. This year’s theme is “Trust Matters”, with a lineup of amazing speakers and a keynote
address from Scott Stratten: Un-marketing 101. Be sure to reserve your seat when they go on sale in September.
NOV 23-27 Item writing workshops with CFP professional volunteers in Niagara-on-the-Lake, ON.
NOV 27
The winter administration of the CFP examination and FPSC Level 1 Examination in Financial Planning is held at
various locations across Canada. You must register at least one month prior to the exam.
The Financial Planning Foundation is a
charitable organization that is committed to
developing and promoting financial planning
research and education for the benefit of
financial and allied professionals, education
providers and the Canadian public.
YOU CAN
HELP SHAPE
THE CANADIAN
FINANCIAL
PLANNING
LANDSCAPE
Support the Foundation today.
fpfoundation.ca
TM
CFP®
, Certified Financial Planner®
and are certification trademarks owned outside the U.S. by Financial Planning Standards Board Ltd. (FPSB). Financial Planning Standards Council is the marks licensing authority for the CFP marks
in Canada, through agreement with FPSB. All other ® are registered trademarks of FPSC, unless indicated. ©2015 Financial Planning Standards Council. All rights reserved.
FSC printing
logo here
Become a
Certified Necessity.
Helping people plan for their future financially isn't just a way to make
a living. It’s a way to make a difference. When you become a Certified
Financial Planner®
professional you have the opportunity to give clients
peace of mind. Research shows that Canadians who work with a CFP®
professional feel their financial goals and retirement plans are more on
track, their ability to save has improved, and they’re more confident they
can handle the inevitable bumps in life.
Learn how to earn the CFP designation. It’s the industry gold standard
in financial planning—don’t settle for less.
To learn more about CFP certification visit beafinancialplanner.ca

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FP Standard - Spring 2015

  • 1. FPStandard SPRING 2015 ISSUE 11 IDEAS THOUGHTS AND TRENDS IN THE FINANCIAL PLANNING PROFESSION P 1 FPSC.CA On My Mind: Why We Do What We Do P 2 Clients Trust What They See: Display Your Full Value with Winning Body Language P 6 Professionals Must Always Be Watchful for Potential Conflicts of Interest P 8 Unified Standards for the Canadian Financial Planning Profession
  • 2. 902-375 University Avenue Toronto, Ontario M5G 2J5 Telephone: 416 593 8587 Toll-Free: 1 800 305 9886 Email: inform@fpsc.ca Website: fpsc.ca Twitter: @FPSC_Canada Facebook: FPSC.Canada LinkedIn: company/Financial-Planning- Standards-Council YouTube: FPVision2020 CFP® , Certified Financial Planner® and are certification trademarks owned outside the U.S. by Financial Planning Standards Board Ltd. (FPSB). Financial Planning Standards Council is the marks licensing authority for the CFP marks in Canada, through agreement with FPSB. All other ® are registered trademarks of FPSC, unless indicated. © 2015 Financial Planning Standards Council. All rights reserved. A NATIONAL SURVEY CONDUCTED ON BEHALF OF FINANCIAL PLANNING STANDARDS COUNCIL (FPSC) HAS FOUND THAT MONEY IS THE LEADING SOURCE OF STRESS AMONG CANADIANS, SIGNIFICANTLY MORE THAN WORK, PERSONAL HEALTH AND RELATIONSHIPS. ACCORDING TO THE SURVEY, FINANCIAL STRESS IS DRIVING CANADIANS TO LOSE SLEEP, RECONSIDER PAST FINANCIAL DECISIONS, ARGUE WITH PARTNERS AND LIE TO FAMILY AND FRIENDS ABOUT PERSONAL FINANCES. HIGHLIGHTS FROM THE SURVEY ON FINANCIAL STRESS ARE AVAILABLE AT FPSC.CA/VALUE-FINANCIAL-PLANNING/HOW-IS-FINANCIAL- STRESS-AFFECTING-CANADIANS. 51 45 #1 4in10 % % OF WOMEN LOSE SLEEP OVER FINANCIAL WORRIES, WHILE 40% OF MEN CLAIM THE SAME. MONEY IS THE NUMBER ONE STRESS FACTOR AMONG CANADIANS OF ALL DEMOGRAPHICS AND GEOGRAPHICAL REGIONS. The survey was conducted by Leger and included more than 1,000 Canadians (excluding Quebec) between September 26 and October 1, 2014. It has a margin of error of +/- 2.5%, 19 times out of 20. OF CANADIANS ARE EMBARRASSED ABOUT THEIR LACK OF CONTROL OVER FINANCES. PEOPLE IN RELATIONSHIPS WITH SHARED FINANCES ARGUE REGULARLY OVER FINANCES. 87% OF CANADIANS WISH THEY HAD MADE BETTER FINANCIAL DECISIONS EARLIER IN LIFE. BY THE NUMBERS MONEY IS THE LEADING SOURCE OF STRESS FOR CANADIANS
  • 3. SPRING 2015 – 1 ON MY MIND WHY WE DO WHAT WE DO There is no question that we live in an age of information sharing and unprecedented transparency. The past decade has seen explosive growth in the number and popularity of the online communities and social networks that provide an avenue for millions of Canadians to share the many details of their lives, thoughts and opinions. An August 13, 2013 headline in the National Post noted that “More Canadians use Facebook daily than anywhere else in the world”. In fact, at that time the Post reported that “More than 19 million Canadians were logging onto Facebook at least once every month — that’s more than half the population — while 14 million check their newsfeed every single day…”. As Canadians, we talk about what and where we eat and what’s hot on Netflix; we offer cures for what would have once been embarrassing ailments; and much more. It seems like there are no longer any topics too intimate or too private to share — except perhaps one. Most Canadians draw the line when it comes to discussing their personal finances — in this age of über-communications, money may be considered the last vestige of taboo subjects for Canadians. Divulging details of our finances has enjoyed an unrivalled tenure on the ever-shrinking list of “taboo topics”. We don’t tell or ask each other how much we earn or what we owe. Most of us can only guess how much money our parents have saved . As Canadians, we take the “personal” in “personal finance” seriously. It’s one of the few things that we all care about, but very very few of us feel comfortable talking about. It’s private. However, we know through empirical evidence that when Canadians sit down across from a CFP® professional and bare all, they are likely to reap substantial financial and emotional benefit. The Value of Financial Planning study – commissioned by FPSC and financially supported by the Financial Planning Foundation – revealed that Canadians with comprehensive financial plans feel that their financial goals and retirement plans are more on track, their ability to save has improved, and that they are more confident they can handle the inevitable bumps in life. Further, those working with a CFP professional universally report more positive feelings regarding their personal finances and their financial futures. But Canadians will never realize these advantages unless they are satisfied they can trust a true financial professional with information related to their most intimate and personal matters – their financial affairs. That is why we do what we do. Canadians must know they can trust financial planners to help them achieve financial well-being, and financial planners must be worthy of that trust. Canadians need to trust that those financial planners who have earned the CFP® designation have met internationally recognized standards of knowledge, skills Cary List CA, CPA, CFP® President & CEO, FPSC Cary leads FPSC as the premier standards- setter for the financial planning profession in Canada. He has spent most of the past decade working to ensure that CFP certification is recognized as the standard for financial planning and to see financial planning recognized in law as a distinct profession. and abilities and are accountable for and abide by a code of ethics that prescribes their duty to act with the due prudence of a professional and to put their clients’ interests before all others. FPSC attests to the fact that those who complete CFP certification have undertaken an extensive approved education program, passed rigorous national exams, and obtained a minimum of three years’ qualifying work experience. To remain certified, CFP professionals must undertake continuous professional development and agree to adhere to FPSC’s Standards of Professional Responsibility for CFP Professionals. It is not easy to become a Certified Financial Planner® professional, nor should it be… why should Canadians settle for less? Money. It’s time we talked about it. With the right professional.
  • 4. SPRING 2015 – 2 BY MARK BOWDEN As a financial planner, chances are you have to present to your current and prospective clients more than just now and again. Whether it is to deliver a plan, or to speak to one or many in order to win new business, getting your ideas heard and trusted is essential if you are to stand out from the crowd. For you to have the most positive impact, here are my top body language tips for speaking in front of any audience any time and in a way that wins trust immediately. PUT YOUR BODY ON DISPLAY When speaking at a conference, have a lavaliere or handheld mic and step away from the podium. If sitting with a client, pull your chair back from the table — in short, display more of your body to your audience. Your audience's instinctual 'reptilian' brain needs to see your body and your body language to decide what they think your intentions and feelings are towards them. SPEAK FROM YOUR BELLY Place your hands in what I have trademarked the TRUTHPLANE® , the horizontal plane that extends 180 degrees out of your navel area. Bringing the audience's unconscious attention to this vulnerable area of your body makes them feel that you are very confident. By assuming this physicality, you will feel confident too. SHOW YOUR HANDS Show your palms open with nothing in your hands to let others know that you mean no harm and are speaking for their benefit. This is a universally recognised 'friendly' gesture. HANG OUT... CHECK OUT Avoid dangling your hands by your sides when giving important messages. It gives your voice a depressing or sleepy downward intonation, and makes you look unconfident. ATTRACT RECOGNITION Keep your gestures symmetrical. The brain understands symmetry in the body more easily than asymmetry, and we find it more appealing. REVEAL, NOT CONCEAL Avoid having your hands at mouth level when speaking, for example when sitting at a table with your chin in your hands. We lip-read more than we think, and when the picture of the words is taken away, it becomes harder to verify the language. The audience will perceive or create negative feelings about the speaker's intentions — in the absence of the nonverbal information. MOVE COMPLEX TO CLEAR When giving a complex message, avoid complex movement — so no fiddling with your pen! It is hard for the brain to decode complex verbal language when it is concentrating on complex nonverbal behaviour. CLIENTS TRUST WHAT THEY SEE DISPLAY YOUR FULL VALUE WITH WINNING BODY LANGUAGE STOP READING AND START LEADING Don't try to read other people's body language consciously. Generally, most of us stand little more than a 50/50 chance of getting it right. Instead, concentrate on influencing your audience to mirror your simple and positive nonverbal behaviour, and they will be extremely likely to trust and engage with you every time you communicate. Mark Bowden is a body language and behavior expert and the creator of TRUTHPLANE® , a communication training company and unique methodology for anyone who has to communicate with impact. Mark travels all over the world giving keynote speeches and training groups. His clients include leading businesspeople, teams, and politicians, presidents and CEOs of Fortune 500 companies and current Prime Ministers of G8 powers. His 3 books are the bestselling Winning Body Language, Winning Body Language for Sales Professionals, and Tame the Primitive Brain – 28 Ways in 28 Days to Manage the Most Impulsive Behaviors at Work. Mark is particularly honored to now be in the TED community, having spoken on the main stage at TEDx Toronto. He is a regular contributor to TV shows, and you can see him currently on CTV’s daily talk show The Social as the resident body language expert. Mark is voted #1 in the World’s Top 30 Body Language Professionals for 2014 by GlobalGurus.org.
  • 5. SPRING 2015 – 3 LOOK FOR THIS SYMBOL For more information visit: fpsc.ca/approved-ce-credits as Assurance of FPSC® -Approved CE Activities and CE Credits. ASSESSED. APPROVED. ASSURED. Academy of Financial Divorce Specialists Advisor.ca/Rogers Publishing Ltd. Age-Friendly Business Agenomics AGF Investments Inc. Aston Hill Asset Management Inc. Bachrach & Associates Inc. Bridgehouse Asset Managers Bruce Etherington & Associates Business Career College Corp. Business Families Foundation Canadian Anti-Money Laundering Institute CICEA Canadian Securities Institute Capital R Consulting CDSPI Advisory Services Inc. CE-credits.ca CE Network Inc. CGA Canada PD Net CI Investments CIBC Asset Management Inc. Clear Path Media CLIFE Inc. Convention Business Travel Dalhousie University - MBA Damian Borges Dynamic Funds ERAssure - Estate Risk Protection Plan Inc. ES Computer Training Exam Success Foran Financial Institute Gobeil & Associates Gordon B Lang and Associates Inc. HAHN Investment Stewards & Company Inc. Harrison Pensa LLP iA Financial Group IFSE Institute ILS Learning Corporation Independent Financial Brokers of Canada Ingle International/ Imagine Financial Ltd. Institute for Divorce Financial Analysts Institute of Advanced Financial Planners INTEGRIS Pension Management Corp. Invesco Canada Ltd. Ivey Business School Jarislowsky Fraser Limited Knowledge Bureau Knowledge First Financial Learning Partner Louis Jolicoeur Mackenzie Investments Manulife McCague Borlack LLP MD Management MedAxio Insurance Medical Services Mindpath Financial Conferences My Money Mindset National Exempt Market Association NPC Data Guard Oliver's Learning Pacific Business & Law Institute Parley Consulting FPSC CE Approval Program Phoenix Coaching Works Inc. Practical Management of Canada Private Capital Markets Association of Canada Radius Financial Education Responsible Investment Association SaskWorks Venture Fund Inc. Seminar Partners Skillsoft Corporation Smarten Up Institute STEP Canada Tabuchi Law Offices TEN STAR Financial Services The Canadian Institute of Financial Planners The Heritage Institute Canada The Money Finder Vancouver Dementia Care Consulting Vision Systems Corp. Wardell Worldsource Wealth Management
  • 6. SPRING 2015 – 4 BY BOB VERES COMPETITIVE EVOLUTION INSIDE INFORMATION We’re all hearing a lot of hand-wringing discussion about the robo-competition— the new online advice platforms that offer automated investment portfolios at a very low cost. In articles and hallway conversations, the so-called robo-advisors are described as a serious threat to the revenue model of the profession. What we tend to forget is that the profession has faced down a number of mortal threats in the past, and each time has emerged stronger through positive evolution. When the personal finance magazines seemed to be giving away the advice that advisors were charging for, the profession evolved from the sales of thick financial plans to ongoing planning, and the assets under management (AUM) business model was born. When discount brokerage firms began running ads questioning why anyone would work with an expensive financial advisor when they could trade stocks on their own, advisors began recommending portfolios created according to the principles of modern portfolio theory, and offered alpha-enhancing services like disciplined rebalancing, tax-loss harvesting and a buy-and-hold ethos. In response to the robo-competition, I expect to see a similar evolutionary shift for the better. The new competition is helping advisors recognize what most of us knew all along: that their competitive advantage is, and will always be, the personal service and customized advice they provide. There will be two parts to the evolution. First, advisors will find new ways to maximize the time they spend face-to-face with clients. They will start to automate back office chores like rebalancing, data entry and portfolio reporting—which can be handled by computers more efficiently than by humans. With this additional free time, they’ll develop new, better service packages. The profession is already starting to embrace a more customized advice model which is sometimes called “life planning”. Instead of creating financial plans for clients, advisors will begin co-creating them over multiple meetings that allow more time to explore goals in greater depth. They’ll let clients take the wheel of the planning software and explore their financial futures. Recently, I’ve seen advisors beginning to offer “netweaving” services, where they collect, from their clients, the names of local service providers who have provided outstanding service. Whenever a client wants someone to fix their plumbing or their computer, or remodel their kitchen, they go to their advisor for a recommendation. The advisor becomes an important information and referral hub in the community! The profession will not only survive this latest challenge; it will become better as a result of it. After all, it’s done it before. Bob Veres is publisher of Inside Information, the leading information resource for financial advisors and planners in the U.S. market and was a guest speaker at the 2014 FPSC CFP® Professional Symposium held during Financial Planning Week in November. For a free 3-month trial of his service, go to bobveres.com/ amember/signup/trial and insert coupon code FPSC2015.
  • 7. SPRING 2015 – 5 BY STEPHEN ROTSTEIN, LL.B. FPSC VP, POLICY & REGULATORY AFFAIRS & GENERAL COUNSEL INTRODUCING THE FPSC PUBLIC POLICY AMBASSADOR PROGRAM In the Fall of 2014, FPSC announced that it would be launching a new grassroots program for CFP professionals: the Public Policy Ambassador Program. Inspired by the adage that “all politics is local”, the goal is to assist CFP professionals to educate their local elected representative on issues that affect the public, including the current absence of necessary safeguards for individuals seeking the services of a financial planner. An initial call for volunteers went out in the late autumn of 2014, attracting over 80 individuals who indicated their interest in participating. In order to become a Public Policy Ambassador, CFP professionals must take part in a training session offered via webinar. Over 40 individuals participated earlier this year in our initial training session, and a second session is scheduled to be delivered this fall. In the few short months since the training webinar took place, CFP professionals have already begun to set up and hold meetings with their elected officials, promoting the need to restrict the title “financial planner” to only those who have met unified standards of competence, practice and ethics, with the CFP designation at the forefront of these standards. As the Public Policy Ambassador Program continues to grow, FPSC will gather feedback from Ambassadors and provide additional materials and resources to assist with their advocacy efforts. If you are interested in learning more about the Public Policy Ambassador Program, or about how to participate, please email us at publicpolicy@fpsc.ca. A MATTER OF TRUST: PROTECTING CANADIANS’ FINANCIAL FUTURES Studies have clearly demonstrated that Canadians are not getting the financial planning help they need, from qualified, professional financial planners. This is partially the result of a lack of understanding of how to identify a qualified financial planner and of what they should expect of a financial planner and/or a financial plan. Today’s unregulated financial planning environment leaves consumers vulnerable and at risk of receiving advice from individuals holding themselves out as financial planners but who have not had to meet any qualifications based on accepted, unified standards of ethics, competence and practice. We need to ensure that consumers are appropriately served and protected by qualified and competent financial planners. Clear, singular standards of competence, ethics and practice must be accepted and permitted to be enforced by provincial governments. The solution proposed by the Financial Planning Coaltion is simple – codify in law the professional certification structure, governance and oversight mechanisms that already exist in practice, but that are currently voluntary for the 22,000 financial planners licensed or certified through IQPF and FPSC in Canada, and make them a requirement for all who wish to claim financial planning as their own. Members of the Financial Planning Coalition are working to ensure that this message is received by all levels of government, throughout Canada. About the Financial Planning Coalition: The Financial Planning Coalition was formed in 2009 to establish a framework for a profession for those holding themselves out as financial planners. The Coalition advocates for the official recognition of financial planning as a distinct profession that will best serve the interests of Canadians. Members include the Canadian Institute of Financial Planners (CIFPs), Financial Planning Standards Council (FPSC), the Institute of Advanced Financial Planners (IAFP) and the Institut québécois de planification financière (IQPF). Canadians must be able to trust financial planners to help them achieve financial well-being.
  • 8. SPRING 2015 – 6 MARK BOWDEN BY DAMIENNE LEBRUN-REID, LL.B. FPSC DIRECTOR, STANDARDS AND ENFORCEMENT CONFLICTS OF INTEREST PROFESSIONALS MUST ALWAYS BE WATCHFUL FOR POTENTIAL CONFLICTS OF INTEREST CFP professionals must always place their client’s interests ahead of their own; the Client First Principle is the first principle of the FPSC® Code of Ethics. Despite the importance of this principle to the profession, CFP professionals, like many others, continue to struggle to identify and manage potential and realized conflicts of interest. The Standards of Professional Responsibility require CFP professionals to be objective when providing services to clients and to maintain confidentiality of client information. Rules 8 and 9 of the FPSC® Rules of Conduct directly address disclosure of conflicts and require that likely conflicts be disclosed in writing to the client on an ongoing basis. This article explores common sources of conflicts of interest and provides best practice tips for anticipating and managing conflicts. Be Watchful for Potential Conflicts of Interest You will encounter situations that involve inherent conflicts of interest, for example, where you represent spouses, members of the same family or business partners. When they first retain you, a couple’s interests and financial goals are likely aligned; however, the potential for a conflict to arise is undeniable. It may well be that you can act for a couple as long as their financial objectives remain aligned, but you should alert your clients (and remind yourself) that there may come a time when you can no longer act for both parties. Taking steps in the early stages of a client relationship to anticipate and plan for future conflicts is in your best interest and your clients’ best interests. Document the steps you take to identify potential and actual conflicts, and your discussions with your clients. Taking it a Step Further – Best Practice The public expects more from professionals. Best practice suggests that in addition to identifying and disclosing likely conflicts, CFP professionals should decline to act for a client where a conflict of interest exists or is likely to materialize and where the conflict cannot be mitigated. You should: 1. Decline to act where there is an existing conflict of interest: a. Between you and your client; and/or b. Among your clients in the case of a joint engagement; and 2. Advise your clients that you may not be able to continue to provide services to them if a conflict of interest materializes in the future. It is always better to be proactive than reactive. When considering whether you should accept an engagement or continue in an existing engagement, you should ask yourself if the duties you owe your client may be negatively impacted if you continue with the engagement. Consider whether you, your employer or your business partners have a personal interest in your client’s affairs. Is there a risk that your professional duties to your client may be adversely affected by your own interests or by your duty to another client or to a third person? If the answer is yes, there is a conflict of interest. Do not ignore conflicts of interest. Addressing them head-on is both professionally prudent and consistent with good client-relationship development and management practices.
  • 9. SPRING 2015 – 7 REPORTS ON FPSC DISCIPLINARY ACTIONS Where CFP professionals have been found by a Hearing Panel to have breached the standards for the profession as established by FPSC, the Hearing Panel may impose disciplinary sanctions ranging from a letter of admonishment to permanent revocation of the right to use the CFP marks. FPSC makes all Hearing Panel decisions public, in part, by publishing a report on our website. For FPSC Level 1™ certificants in Financial Planning, disciplinary sanctions can range from a letter of admonishment to expulsion from the FPSC Level 1 Certificant program (thereby preventing them from using the FPSC Level 1 marks and from obtaining CFP certification). The following individual has recently received admonishment: • Cloth, M. Jason (Markham, ON) On July 9, 2014 FPSC’s Disciplinary Hearing Panel of the Enforcement Policy Committee considered the matter of Financial Planning Standards Council and Jason M. Cloth, CFP® . By way of unanimous decision dated August 7, 2014, the Hearing Panel found that Mr. Cloth breached Rules 101, 202 and 702 of the FPSC® Code of Ethics (the Code). Mr. Cloth appealed the Hearing Panel’s decision. By way of Order dated October 30, 2014, the Appeal Panel allowed the Appeal in part and upheld the following findings of the Hearing Panel: i. Mr. Cloth breached Rule 101 of the Code by failing to properly explain and illustrate to his client the cost of the product over the client’s life expectancy or for the time period the insurance was to be in force; ii. Mr. Cloth breached Rule 202 of the Code by failing to act in the interests of his client by allowing a provision of the policy that was significant and important to the client — the Cost of Insurance — to be changed from Level to Yearly Renewable without making the necessary and adequate disclosure and without the client's proper authorization; and iii. Mr. Cloth breached Rule 702 of the Code by failing to implement only those recommendations that were suitable for the client, by not sufficiently explaining to the client the details of the insurance product, the effects of changes made to the insurance, and by failing to confirm the client's understanding of the product purchased by periodically reviewing it with the client. Mr. Cloth was issued a Letter of Admonishment, and his right to use the CFP certification marks has been suspended for one (1) year until November 6, 2015. PRINCIPLES OF CFP PROFESSIONAL CODE OF ETHICS: • Put Client Interests First • Act With Integrity • Be Objective • Maintain Competence • Be Fair & Open • Maintain Confidentiality • Act Diligently • Be Professional For a full description of the Code, visit FPSC.ca
  • 10. SPRING 2015 – 8 UNIFIED STANDARDS FOR THE CANADIAN FINANCIAL PLANNING PROFESSION FPSC and the Institut québécois de planification financière (IQPF), the two organizations that establish and maintain standards for the financial planning profession in Canada, have for the first time come together to establish a unified set of financial planning standards. With the Canadian Financial Planning Definitions, Standards & Competencies, FPSC and IQPF establish a unified code of ethics and a common set of practice standards by which individuals holding the F.Pl. diploma and CFP® designation must abide. They also define the ethical and performance standards that clients should expect from a professional relationship. “We’ve achieved unprecedented consensus within the financial planning profession to unify standards that will help give Canadians clarity and confidence when engaging a qualified financial planner,” says Cary List, President and CEO of FPSC. “Together we will use this as a foundation to elevate financial planning as a distinct professional practice in Canada; one that holds itself to the highest possible standards of ethics and performance.” “This is a milestone for the financial planning profession,” says Jocelyne Houle-LeSarge, President and CEO of IQPF. “This publication plays an important role in driving consistency across the financial planning profession by specifying unified standards for those practicing within it. It further acts as a resource to the industry firms, financial planning educators, other key industry partners and the Canadian public at large.” Recent research by the Financial Planning Coalition* reveals the significant need for clarity around standards. The survey found that while most Canadians feel they have insufficient knowledge to adequately plan their financial future, they are also unaware of the lack of mandatory standards for financial planners throughout most of Canada. The research found that two-thirds of Canadians feel they need help planning their financial futures, but most are unaware of the lack of regulatory standards for financial planners throughout most of Canada. Fewer than half of respondents (49 per cent) know there is a difference between a financial planner and a financial advisor, while almost half (44 per cent) believe there are regulatory standards in place for financial planners. In unifying financial planning standards, FPSC and IQPF have clearly defined what “financial planning”, a “financial planner” and a “financial plan” really mean. These definitions and standards emphasize objectivity; confidentiality; ethics and client interest first; a deep understanding of the financial needs, goals and aspirations of the client; and a high level of competence as essential characteristics of all financial planners. Critically, the organizations stipulate that a true financial planner must be appropriately qualified and agree to be accountable to professional oversight and to putting their clients’ interests first. The Canadian standards for financial planning are consistent with the highest professional standards in financial planning internationally, through association with the Financial Planning Standards Board (FPSB), which represents standards for over 150,000 financial planners worldwide. *Members of the Financial Planning Coalition include Financial Planning Standards Council (FPSC), Institut québécois de planification financière (IQPF), the Canadian Institute of Financial Planners (CIFPs) and the Institute of Advanced Financial Planners (IAFP). Financial Planning Standards Council Financial Planning Standards Council (FPSC® ) is a not-for-profit organization which develops, promotes and enforces professional standards in financial planning through Certified Financial Planner® certification. FPSC’s purpose is to instill confidence in the financial planning profession. As a standards-setting and certification body, FPSC ensures CFP® professionals and FPSC Level 1™ Certificants in Financial Planning meet appropriate standards of competence and professionalism through rigorous requirements of education, examination, experience and ethics. More information is at www.fpsc.ca. The Institut québécois de planification financière The Institut québécois de planification financière (IQPF) is the only organization in Quebec authorized to grant financial planning diplomas and to establish rules concerning the ongoing professional development of professional financial planners. Only professionals recognized by the Institut québécois de planification financière are authorized to use the title of Financial Planner (F.Pl.) in Quebec. The IQPF is also the only organization in the province entirely dedicated and reserved for financial planners. CARY LIST, CA, CPA, CFP® PRESIDENT & CEO, FPSC JOCELYNE HOULE-LESARGE, PRESIDENT & CEO, IQPF
  • 11. SPRING 2015 – 9 BECOMING A CERTIFIED NECESSITY™ Financial planners are in demand now and will be even more in the future. Helping people plan for their future financially isn’t just a way to make a living. It’s a way to make a difference. When you become a Certified Financial Planner® professional, you have the opportunity to give clients peace of mind and a true road map to their financial well-being. CFP certification represents the standard for the profession, demanding the highest level of competence, ethics and practice. Below is a depiction of the path to CFP certification. For more information on the specific steps, be sure to read page 10 of this publication.
  • 12. SPRING 2015 – 10 STEPS TO EARNING THE CFP DESIGNATION To obtain the CFP designation, you must complete a rigorous education program, pass an FPSC-Approved Capstone Course, two national examinations and complete three years of qualifying work experience. You definitely earn your designation – the standard for the financial planning profession. If you hold relevant financial planning qualifications or other relevant professional qualifications, you may be eligible for exemption from certain requirements for both CFP certification and FPSC Level 1 certification. Check out beafinancialplanner.ca for more details and to see if you may be eligible to fast track. Step 1: Complete an FPSC-Approved Core Curriculum Program: FPSC-approved Core Curriculum programs are offered by institutions across Canada in person and online. Log on to beafinancialplanner.ca to see a full list of programs. Step 2: Write the FPSC Level 1 Examination in Financial Planning: This multiple choice exam is about four hours in duration. It is offered twice a year in both official languages at computer- based testing centres located all across Canada. You will need to apply to write the exam at least one month before the scheduled exam date. Step 3: Apply to Become an FPSC Level 1 Certificant in Financial Planning: Once you have passed the first exam, you may apply to become an FPSC Level 1 certificant and start using the FPSC Level 1 marks – an indication of your accomplishment to colleagues and clients and representation of your commitment to professional ethics and performance. Once you become a certificant you will be required to complete a minimum of twelve Continuing Education credits per year. You may maintain your FPSC Level 1 certification indefinitely provided you complete annual CE and renew your certification annually, but we encourage you to continue on to Step 4 – your next step on the path to CFP certification. Step 4: Complete an FPSC-Approved Capstone Course: Prior to writing the CFP examination you will need to complete an FPSC-Approved Capstone Course. As part of the course you will complete a full financial plan independently, designed to apply and integrate the technical knowledge gained from Core Curriculum courses in the analysis of personal financial planning issues. You will also hone your professional skills, to effectively relay those financial planning strategies to clients. Log on to beafinancialplanner.ca to see a full list of approved Capstone Courses. Successful completion of this course qualifies for two years’ worth of CE credits for your FPSC Level 1 certification. Step 5: Write the CFP Examination: This exam is a combination of multiple- choice and constructed-response questions, and is about six hours in duration. It’s offered twice a year in both official languages. The exam in offered in computer based testing centres located across Canada. You will need to apply to write the exam at least one month before the scheduled exam date. Step 6: Verify That You Have Completed Three Years of Qualifying Work Experience: Relevant financial planning experience provides the opportunity to hone your skills and demonstrate that you’re able to meet client needs in a real-world setting. You must have completed three years of qualifying work experience within the eight years prior to applying for CFP certification. Step 7: Apply for CFP Certification: Having passed the CFP examination and completed your approved work experience, you are ready to apply for CFP certification. Log on to beafinancialplanner.ca to learn more about the application process.
  • 13. SPRING 2015 – 11 STUDY TIPS FROM PRESIDENT’S LIST WINNERS CANADA’S TOP CFP EXAMINATION CANDIDATES SHARE THEIR ADVICE R. PAUL THORNE DARTMOUTH, NOVA SCOTIA 1ST PLACE PRESIDENT’S LIST RECIPIENT NOVEMBER 2014 GREG BALDWIN TORONTO, ONTARIO 1ST PLACE PRESIDENT’S LIST RECIPIENT JUNE 2014 FPSC’s President’s List recognizes the top three candidates from across Canada who have earned the highest marks on the CFP examination, the final exam on the path to CFP certification. Here, the first place President’s List recipients from the 2014 CFP examinations share study tips for exam candidates, their experiences along the path to CFP certification and the benefits of being a CFP professional. Q: How do you feel about being named a President’s List recipient? Greg: It was quite an honour – definitely a confidence booster in my dealings with clients. Paul: It was a complete surprise, because it’s not an easy exam and it’s hard to know how you did when you walk out of it. Q: What do you think were the key factors for your success in the exam? Paul: I made sure I bought and prepared with the FPSC Practice Exam. You can’t beat it to help you get comfortable with the software, familiarize yourself with how the questions are asked, and learn what to expect on the exam. I also attended FPSC’s exam preparation webinar to find out what other resources were available. Q: What is your best study tip? Greg: When you come across a topic you are struggling to understand, write it down in a notebook with all the details. I thought of this as a ‘What I didn’t know list’. Taking extra time to study the areas you find difficult will give you more confidence going in to the exam. Q: What advice would you give to other candidates preparing for the exam? Greg: Everyone struggles with time management challenges, especially when you’re already working in the industry. It’s not so much about finding the time, but prioritizing it. Studying will never seem as pressing as an important client meeting or other work commitment, so you need to schedule the preparation time and stick to it. Q: Now that you have the CFP designation, do you feel you’re perceived differently? Greg: There’s definitely a change in the way clients perceive you – they have more confidence in your knowledge. There are countless people calling themselves financial advisors, but I’m part of the small percentage in Canada with the CFP designation who are truly professional financial planners. Q: How has obtaining the CFP designation improved your career prospects? Paul: Having the CFP certification provides you with an invaluable base set of knowledge that gives you the ability to be comfortable in any number of different client situations. You can’t compare the comprehensive knowledge you gain from the CFP designation to anything else that’s out there. Q: What is the most rewarding part of your role as a CFP professional? Greg: As a CFP professional, I have the opportunity to have a significant impact on people’s lives by making them feel more confident about where they are financially. At the end of the day, my ultimate goal is to improve my clients’ well-being. TOP 10 STUDY TIPS FROM 2014’S HIGHEST SCORERS 1. Prepare with FPSC’s Practice Exam to get familiar with the software and types of questions. 2. Schedule time for studying and stick to it. 3. Keep a ‘What I didn’t know’ list of notes about topics you find challenging. 4. Attend FPSC’s exam preparation webinar. 5. Consider an exam preparation course. 6. Answer the question and explain why that’s the answer – details and process are important. 7. Remember that there is more than one way to answer a question. 8. If you work in the financial industry, take advantage of your day-to- day work to help integrate the information you need to learn. 9. Don’t take the exam lightly – be prepared. 10. Ask your employer how they can help to support you as you work toward your CFP designation.
  • 14. SPRING 2015 – 12 WHAT’S HAPPENING @ FPSC_CANADA 2015 JUN 05 CFP examination and FPSC Level 1TM Examination in Financial Planning are held at various locations across Canada. You must register at least one month prior to the exam. JUN 08-11 Technical Knowledge Content Development session with CFP professional volunteers in Ottawa, ON. JUL Results of the June 2015 CFP examination and FPSC Level 1 Examination in Financial Planning are made available. JUL 20-24 Item writing workshops with CFP professional volunteers in Montebello, QC. AUG 10-13 Technical Knowledge Content Development session with CFP professional volunteers in Winnipeg, MB. SEP CFP Professional Ambassadors head back into Core Curriculum classrooms across the country to educate students on the value of the CFP designation. To book an Ambassador for your school, email candidates@fpsc.ca. OCT 19-22 Technical Knowledge Content Development session with CFP professional volunteers in Toronto, ON. OCT& NOV FPSC’s national consumer awareness campaign begins – watch for news on where to see our television commercials. NOV 15-21 7th Annual Financial Planning Week takes place across Canada. Visit fpsc.ca/about-fpw. NOV 16 The Globe and Mail special report on Financial Planning is published. To reserve space, contact Richard Deacon, National Business Development Manager, The Globe and Mail at rdeacon@globeandmail.com or 604 631 6636. NOV 17 Celebration of the Profession Reception and Dinner at the Old Mill Inn in Toronto in conjunction with Financial Planning Week. Hosted by comedian Judy Croon, it’s going to be a fabulous evening. Seats can be reserved in September. NOV 18 Special Breakfast CE Session on Ethics at the Old Mill Inn in Toronto. Facilitated by FPSC’s Director, Enforcement alongside panelists Cary List, President & CEO, FPSC and ethics expert Rod Burylo. Tickets go on sale in September. NOV 18 CFP professionals gather for a full day of Continuing Education at the 2015 Toronto CFP Professional Symposium at the Old Mill Inn. This year’s theme is “Trust Matters”, with a lineup of amazing speakers and a keynote address from Scott Stratten: Un-marketing 101. Be sure to reserve your seat when they go on sale in September. NOV 20 Special Breakfast CE Session on Ethics at the Pan Pacific Hotel in Vancouver. Facilitated by FPSC’s Director, Enforcement alongside panelists Cary List, President & CEO, FPSC and ethics expert Rod Burylo. Tickets go on sale in September. NOV 20 CFP professionals gather for a full day of Continuing Education at the 2015 Vancouver CFP Professional Symposium at the Pan Pacific Hotel. This year’s theme is “Trust Matters”, with a lineup of amazing speakers and a keynote address from Scott Stratten: Un-marketing 101. Be sure to reserve your seat when they go on sale in September. NOV 23-27 Item writing workshops with CFP professional volunteers in Niagara-on-the-Lake, ON. NOV 27 The winter administration of the CFP examination and FPSC Level 1 Examination in Financial Planning is held at various locations across Canada. You must register at least one month prior to the exam.
  • 15. The Financial Planning Foundation is a charitable organization that is committed to developing and promoting financial planning research and education for the benefit of financial and allied professionals, education providers and the Canadian public. YOU CAN HELP SHAPE THE CANADIAN FINANCIAL PLANNING LANDSCAPE Support the Foundation today. fpfoundation.ca
  • 16. TM CFP® , Certified Financial Planner® and are certification trademarks owned outside the U.S. by Financial Planning Standards Board Ltd. (FPSB). Financial Planning Standards Council is the marks licensing authority for the CFP marks in Canada, through agreement with FPSB. All other ® are registered trademarks of FPSC, unless indicated. ©2015 Financial Planning Standards Council. All rights reserved. FSC printing logo here Become a Certified Necessity. Helping people plan for their future financially isn't just a way to make a living. It’s a way to make a difference. When you become a Certified Financial Planner® professional you have the opportunity to give clients peace of mind. Research shows that Canadians who work with a CFP® professional feel their financial goals and retirement plans are more on track, their ability to save has improved, and they’re more confident they can handle the inevitable bumps in life. Learn how to earn the CFP designation. It’s the industry gold standard in financial planning—don’t settle for less. To learn more about CFP certification visit beafinancialplanner.ca