The basics of business etiquette for FBLA-PBL members

1. Ten Etiquette
Tips Essential
to the Survival
of any FBLA
Member

2. Do you think that you have a good
grasp of manners and etiquette?
 Results from the fourth
Annual Lenox Gift-giving
and Etiquette survey
should that more than 1/3
of all respondents rate the
manners of Americans in
general as poor – yet 80% of
respondents rate their
manners as excellent.
 The survey uncovered a
lack of basic etiquette
knowledge.
 Let’s see how well you do –
 Etiquette Exam

3. 1. False.
 Turn the cell phone off – completely during a luncheon
meeting, social function, or even on public
transportation.

4. 2. False.
 No – you should never give an important person your
business card that you meet briefly unless they ask for
it.

5. 3. False.
 You can arrive anytime between 7:00 p.m. and 9:00
p.m. - it is terribly impolite to be early.

6. 4. False.
 Any time is proper to shake someone’s hand. Make
sure that you have a firm grip (but not painful) for
both men and women.

7. 5. False.
 Make eye contact with all of the individuals that you
are talking to.

8. 6. False.
 Use the spoon provided. It is not a cup of coffee, for
heaven’s sake. And don’t slurp either!

9. 7. True
 Always select your silverware from the outside in.

10. 8. True
 Should always taste first.

11. 9. False
 Break into pieces and butter a piece at a time as you eat
it.

12. 10. False
 Wait for your host or hostess.

13. Other things to remember:
 Hold the door- whether male or female, hold open a
door you have just passed through for the person
behind you.
 Keep to the right – on the sidewalk, escalators, in
stairwells.
 Say please and thank you to waiters, flight attendants,
cab drives – little things go a long way.
 Keep food or drink or briefcases in your left hand –
keep your right hand free for handshakes.

14. Other reminders:
 Make eye contact and offer a warm smile – in every
situation this puts people at ease.
 Be perceptive –survey a situation and always use your
best judgement.
 NOW more than ever people to have live graciously.
Having good manners is always in style.