Tips for healthcare providers about how to get more positive reviews on sites like Yelp, Yellowpages, Citysearch, etc. This tutorial covers how to solicit positive reviews from existing patients. An example of a Patient Review Template from Expert Reputation is shared. The tutorial also covers where to put the template: in patient reminder software, flyers around the office and other places when your clients are likely to be motivated to write you a review.

1. How & Where to Ask for Positive Reviews
A short tutorial by David Engel

2. How to ask?
● Give clients a place to vent frustrations, so
they don't write a bad review
● Tell them their opinion will help others make
informed decisions
● Give them the EXACT link of where they
need to go to write your review

3. Vent Frustrations
Dear Patient,
Thank you for your recent visit to our office. We want to ensure that we are doing
everything possible to provide the very best care in a comfortable, welcoming
environment.
We would like to hear what kind of experience you had while visiting our office. Your
opinion matters greatly to us.
If we did not meet all of your expectations, please call or email PERSON / TITLE at
###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback and
resolve any problems that you may have.
If you are satisfied with our service, we would appreciate if you took a few moments to
share your experience with others by writing an online review. Your endorsement is
vital to our success and will help other patients make informed decisions.
Please click the link below to endorse us on Google Plus:
https://plus.google.com/111562320095944575844/about?hl=en
Please feel free to contact us if you have any questions or need anything else.
- Your Name

4. Help Others
Dear Patient,
Thank you for your recent visit to our office. We want to ensure that we are doing
everything possible to provide the very best care in a comfortable, welcoming
environment.
We would like to hear what kind of experience you had while visiting our office. Your
opinion matters greatly to us.
If we did not meet all of your expectations, please call or email PERSON / TITLE at
###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback and
resolve any problems that you may have.
If you are satisfied with our service, we would appreciate if you took a few moments to
share your experience with others by writing an online review. Your endorsement is
vital to our success and will help other patients make informed decisions.
Please click the link below to endorse us on Google Plus:
https://plus.google.com/111562320095944575844/about?hl=en
Please feel free to contact us if you have any questions or need anything else.
- Your Name

5. Link to Review
Dear Patient,
Thank you for your recent visit to our office. We want to ensure that we are doing
everything possible to provide the very best care in a comfortable, welcoming
environment.
We would like to hear what kind of experience you had while visiting our office. Your
opinion matters greatly to us.
If we did not meet all of your expectations, please call or email PERSON / TITLE at
###-###-#### or EMAIL@EMAIL.COM. We are eager to listen to your feedback and
resolve any problems that you may have.
If you are satisfied with our service, we would appreciate if you took a few moments to
share your experience with others by writing an online review. Your endorsement is
vital to our success and will help other patients make informed decisions.
Please click the link below to endorse us on Google Plus:
https://plus.google.com/111562320095944575844/about?hl=en
Please feel free to contact us if you have any questions or need anything else.
- Your Name

6. Where to ask?
1) Signs in the office
2) Hand out flyers
3) Ask during appointments
4) Ask on your website
5) Ask with your appointment reminder software

7. Where to ask?
1) Signs in the office
Put signs in your office encouraging patients to 'like' you on
Facebook and write a review on sites like Yelp.
Seems like a no-brainer, but so many healthcare
professionals do not do this.

8. Where to ask
2) Hand out flyers
Hand each patient, on their way out of the office, a
document with information on how to become a Fan and
how to review the practice online. Make sure there are
thorough directions and links provided.
(Use our Patient Review Templates to get started.)

9. Where to ask?
3) During appointments
Ask patients, “Have I answered all your questions and
addressed all of your concerns?”
If the patient says, “yes” then perhaps say, “Great. Would
you mind taking 5 minutes to review me online? I have a
document with all the steps listed on how to do this. I would
really appreciate it.”

10. Where to ask?
4) On your website
Have a Yelp icon right next to your Facebook, Twitter and
YouTube icons.
Write a blog article about reviews and how patients can
review you. Also, publish it in your newsletter.

11. Where to ask?
5) In your appointment reminder emails
Reminder software, like the popular Smile Reminder,
allows you to automatically send an email to patients.
After their appointment, send them a link to Yelp (or
whatever site needs improvement), and ask them to write a
review.
(Use our Patient Review Templates to get started.)

12. Questions?
Contact Me:
david@expert-reputation.com
(866) 932-5888
David Engel
Expert Reputation