Weitere ähnliche Inhalte Mehr von Everest Group (20) Kürzlich hochgeladen (20) Outsourcing Deal Activity - June 20112. Trailing three-month average of outsourcing
transactions
Number of transactions1; June 2010 – June 2011
200
180
160
140
120
100
80
60
40
20
0
May 2011
Mar 2011
Jun 2010
Nov 2010
Jan 2011
Jun 2011
Jul 2010
Aug 2010
Oct 2010
Apr 2011
Sep 2010
Dec 2010
Feb 2011
1 Includes only transaction signings that were publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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3. Outsourcing transactions | By function and industry
vertical
Split of outsourcing transactions announced by function Split of outsourcing transactions1 announced by industry
Number of transactions Number of transactions
100% = 141 176 170 100% = 141 176 170
Both 3% 3% 3%
Others2 11%
17% 18%
Technology 6%
BPO 31% 30% Energy & utilities 4% 1%
3% 2%
35% 3%
Retail 5% 8%
Telecom 3% 6%
5%
Government 18% 15% 5%
14%
Healthcare 5%
14%
Defense 6%
9%
Travel & transport 6% 6% 1%
66% 4%
ITO 66% 62% 5%
Manufacturing 16% 10%
12%
BFSI1 21% 23%
18%
Jun 2010 May 2011 Jun 2011 Jun 2010 May 2011 Jun 2011
1 BFSI – Banking, Financial Services, and Insurance
2 Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name
was not disclosed
Source: Everest Research Institute Transaction Intelligence
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4. Outsourcing transactions | By key buyer geography1
M-o-M change in three-month trailing average of outsourcing transactions
Increased Similar Decreased May2011
activity2 activity2 activity2 Jun 2011
Finland
Sweden
Norway
Canada UK Denmark
Netherlands
Belgium Germany
France Switzerland
US
Italy China Japan
Spain
India
Brazil
Outsourcing transactions Australia
67 New Zealand
55
40 46 37 39
36
26
3
North America UK Rest of Europe Others
1 Buyer geography is the buyer location or the signing regions associated with the transaction
2 Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10 %
3 Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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5. Key outsourcing deals signed in June 2011
Service Deal value Contract Functional
Buyer Industry vertical provider (US$ million) duration scope
Zurich Financial Services Insurance Capita 913 15 years BPO
General Services Government General 876 7 years ITO
Administration Dynamics
Nuclear Regulatory Defense Dell 252 6 years ITO
Commission
Driver and Vehicle Government Capita 160 5 years BPO
Licensing Agency
US Postal Service Services Electronic 156 10 years ITO
Consulting
Services
Avista Corp Energy & Utilities HP 1401 7 years ITO
Algar Telecom IBM 100 10 years BPO
Lambeth Borough Council Government Capita 96 10 years ITO and BPO
Highways Agency Manufacturing Mouchel 91 7 years BPO
Centers for Medicare and Healthcare Northrop 77 4 years ITO
Medicaid Services Grumman
1 Deal value estimated
Source: Everest Research Institute Transaction Intelligence
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6. The Transaction Intelligence offering can be accessed
as a subscription to the on-line database or via a
custom research request
The on-line database allows users to:
Search for outsourcing transactions based upon service provider name, buyer
name, scope, signing date, and other attributes
Conduct real-time analyses based on industry, geography, key functions
Generate professional, one-page summaries for each outsourcing transaction
Online
Export transaction details to MS-Excel spreadsheet format
database Export MS-Excel and PowerPoint friendly editable charts
Our custom research can help companies:
Analyze the market trends for a particular geography or buyer industry to validate
business assumptions
Study the contract renewal trends of a specific segmentation, enabling
identification of potential buyer targets
Customized Customize business development approach to transaction
analysis Perform functional deep-dive to analyze outsourcing deals and related market
trends based on publicly available information of publicly announced contracts
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7. Overview of the TI capability
Transaction Intelligence (TI) is the largest and most comprehensive database of
outsourcing transactions. TI contains information which is collected and validated from
multiple secondary sources. The database structure facilitates easy queries of the
information and quick analysis of the transactions. The TI database is operated by Everest
Research Institute, the research arm of the Everest Group.
TI contains ~18,000 outsourcing transactions, including ITO and BPO
Over 30 data points captured for each transaction
More than 95% of the transactions are post 2000
Around 150 deals are added each month
The database is not exhaustive because it only includes transactions that are publicly
available. Periodic analysis reveals that the TI database tracks approximately 30-35% of
the total outsourcing market
To know more about how to subscribe to Transaction Intelligence database, please write
to TIteam@everestresearchinstitute.com.
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8. Appendix: Additional research references
The following documents are recommended for additional insight on the topic covered in this Research Report. The
recommended documents either provide additional details on the topic or complementary content that may be of interest
1. Market Vista: 2010 in Review (ERI-2011-8-R-0500); 2011. This report summarizes the key trends and developments for 2010 in
the global offshoring and outsourcing market
2. Market Vista: Q1 2011 (ERI-2011-8-R-0543); 2011. This report summarizes the key trends and developments for Q1 2011 in the
global offshoring and outsourcing market
3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2011. The analysis is aimed at
providing a list of outsourcing transactions that are coming up for renewal. The database contains key deal parameters like
names of buyer and service provider, buyer industry, functional and geographic scope of the contract, contract value, start and
end dates, and contract description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing
relationships into buyer organizations
4. Banking, Financial Services, and Insurance (BFSI): Trends for Q1 2011 (ERI-2011-8-R-0555); 2011. This report provides
BFSI industry specific data, developments, and insights that enable Global Sourcing Managers to navigate through the
complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide deep-
dive into transaction activity, captive developments, service provider market share, and key outsourcing transactions specific to
the BFSI industry
For more information on this and other research published by the Everest Research
Institute, please contact us:
Rahul Kumar, Knowledge Director: rkumar@everestgrp.com
Amara Shyam Sundar, Sr. Information Specialist: samara@everestgrp.com
Everest Research Institute
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestresearchinstitute.com
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9. Everest Group leads clients from insight to action
Contact us for more information about our consulting, research, and industry resources.
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