Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in U.S.& Canada, Europe, Rest of the world. Each Buyer Geography Trends report provides region-specific data and insights into outsourcing transaction activity, Global In-house Center (GIC) developments for buyers in that region, service provider market share, and details on key outsourcing transactions

1. Topic: Overview of Key Developments in Q4 2012
Market Vista: Buyer Geography Trends – Preview Deck
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2. Our research offerings for global services
Subscription information Market Vista
 The full report is included in Global services tracking across functions, sourcing models, locations, and
the following subscription(s) service providers – industry tracking reports also available
– Market Vista
Banking, financial
Healthcare Finance & accounting
 In addition to published services, insurance
research, a subscription may
include analyst inquiry, data Information
cuts, and other services Procurement Cloud Vista
technology
 If you want to learn whether
your organization has a Human resources Recruitment process Global sourcing
subscription agreement or
request information on pricing
and subscription options, Service provider Transaction
PricePoint
please contact us: Intelligence Intelligence
– info@everestgrp.com
– +1-214-451-3110 Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies
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3. Contents
 Product overview
 Illustrative contents
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4. Market Vista enables effective decision making
Global sourcing managers need research, analysis, and insights to demystify
the market as well as direct clear and impactful decisions
Overall sourcing market Service provider landscape
 Detailed analysis of trends by  Updates on service
industry vertical and geography provider market share,
 Report of transaction volume, capabilities, and
size, and momentum performance
 Perspective on events with  Service provider profiles,
significant industry impact including data on:
(e.g., M&A) – Transactions
 Implications of regulatory – Location footprint
changes – M&A activity
Location data and dynamics Processes and models
 Data on market activity in  Process-level trends
key offshore geographies  Global In-house Center
– Political (GIC) set-ups, divestures,
– Macroeconomic and overall trends
– Promotion incentives  Fact-based insights on
 Trends in wage inflation, adoption of emerging pricing
attrition, and arbitrage models
 Data and perspectives on
new opportunity areas
Quarterly Location Breaking Location insights Service provider Industry
Primer
report database viewpoint e-newsletter capability profiles trends
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5. Trends reports complement Market Vista quarterly reports by
providing in-depth coverage of global sourcing across industry
verticals and regions
Market Vista Buyer Geography Trends reports Market Vista Industry Trends reports
Regions tracked Industries tracked
 United States & Canada  Banking, Financial  Healthcare
 Europe Services, & Insurance  Technology
 Rest of the World (RoW), including Asia Pacific (BFSI)  Telecom
(APAC), Latin America (LATAM), and Middle East &  Manufacturing, Distribution,  Public Sector
Africa (MEA) and Retail (MDR)  Travel & Hospitality
 Energy & Utilities (E&U)
30+ pages of analysis on each industry vertical/region every quarter
Outsourcing transaction GIC set-up and Service provider trends
activity expansion activity Processes and models and developments
Decreased from last quarter Similar to last quarter Increased from last quarter
Current quarter Previous year
ITO by process1 ITO by process1
Q2 2011; Frequency of occurrence 2010; Frequency of occurrence Change in number of ITO
Total = 354 Total = 1,381 transactions, by process1
Q2 10 to Q2 11 Q1 11 to Q2 11
Application
development 111 472
Application
90 348
maintenance
Systems
integration 87 307
Datacenter 60 263
Network 81 339
Desktop 34 139
Helpdesk 27 138
 Transaction activity was higher among IT ADM processes than IT infrastructure
 Adoption of ITO processes in Q2 2011 was similar to that in 2010 (yearly average)
 Adoption of Desktop process declined compared to the previous quarter
 Trends in transaction  GIC set-ups, expansions, and  Process-level and  Service provider performance
volumes, contract values, and divestures subprocess-level transaction (transactions, market shares)
momentum  Analysis of buyers, locations, trends  Significant deals signed by
 Events with industry impact and scope of work offshored  Emerging opportunity areas leading enterprises
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6. Contents
 Product overview
 Illustrative contents
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7. Each Buyer Geography Trends quarterly report comprises 30+
pages of insight and data
Illustrative Table of Contents
Topic
Section I: Outsourcing transaction trends
 Outsourcing transactions overview
 Break-up of transactions by function
 Break-up of transactions by processes and sub-processes
 Transaction renewal/restructuring activity
Section II: GIC analysis
 GIC market analysis overview
 GIC market analysis by geography
Section III: Service provider activity and deal information
 Share of service providers in total transaction activity
 Notable deals signed by service providers
 Major outsourcing-related developments across leading companies
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8. Section I – Market section | Overview
Captures trends in outsourcing transactions in the focus region, including break-ups
of transactions by functions, processes, sub-processes, industry verticals, etc.
Market overview | Outsourcing/offshoring market index Market movement and share in overall market
Number of transactions Share in overall market
Overall market U.S. & Canada
XX 200 60%
XX
180 XX XX
XX 50%
160 XX%
XX XX% XX% XX 40%
140 XX% XX%
XX XX XX
XX 120 30%
100
XX XX 20%
80
XX XX
60 10%
40
0%
20
0 -10%
QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y
Sub-process level trends Renewals/restructuring trends
Decreased Similar Increased
Focus region Overall market
BPO by process BPO by process Change in number of BPO
QX-1 Year Y; Frequency of QX Year Y; Frequency of transactions, by process
occurrence occurrence 40%
Total number of deals = XX Total number of deals = XX QX Year Y-1 QX-1 Year Y
35% xx%
to QX Year Y to QX Year Y xx%
30%
XX XX XX
25% xx% xx%
XX XX XX xx%
20%
XX XX xx% xx%
15% xx%
xx% xx%
XX XX XX
10%
XX XX XX
5%
XX XX
0%
XX XX XX QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y
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9. Section II – GIC analysis
Trends in GIC set-ups, expansions, and plans of buyers in the focus region
Index of offshore GIC health New set-ups and expansions of GICs
New set-ups
Expansions
Eastern XX
XX Divestures XX XX
Europe
XX East Asia
XX
XX XX
XX QX Year QX-1 QX Year
Y-1 Year Y Y
XX XX QX Year QX-1 QX Year
Y-1 Year Y XX Y
XX XX
Latin Middle East
XX
America XX and Africa India
XX
XX XX XX XX XX
XX XX XX QX Year QX-1 QX Year XX QX Year QX-1 QX Year
Y-1 Year Y Y Y-1 Year Y Y
XX
QX Year Y-1 QX-1 Year Y QX Year Y QX Year QX-1 QX Year
Y-1 Year Y Y
N3 = XX N = XX N = XX
Planned set-ups and expansions of GICs Details on key set-ups
Eastern Europe
XX Company Functions Location Comments
XX
XX
XX
Rest of Asia
XX XX XX XX
XX
QX Year QX-1 QX Year XX XX XX
Y-1 Year Y Y
QX Year QX-1 QX Year
Y-1 Year Y Y XX XX XX
Latin America India XX XX
XX
XX XX XX
XX XX XX XX Middle East
and Africa XX XX XX
QX Year QX-1 QX Year
Y-1 Year Y Y QX Year QX-1 QX Year XX XX XX
XX XX
Y-1 Year Y Y
QX Year QX-1 QX Year
Y-1 Year Y Y
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10. Section III – Service provider developments
Profiles developments across 20 leading service providers, highlighting key
implications for sourcing managers
Market Vista Index of service providers Share of Market Vista Index of service providers
Focus region Overall market
Traditional global service providers Offshore-centric service providers 40%
35%
30% xx% xx%
25% xx% xx%
xx%
20% xx% xx%
15% xx% xx%
xx%
10%
5%
0%
QX Year Y-1 QX-3 Year Y QX-2 Year Y QX-1 Year Y QX Year Y
Key service providers and share in transactions Notable deals signed by leading buyers
100% = XX XX XXXX
Increased offshore adoption: XXXX announced plans to set up its back-office
operations in XX by the end of Year Y. The center will support its XXXX expansion and
Service provider 10 44% Service provider 10 44% will hire about XX employees
XXXX
Service provider 9 3% Service provider 9 3%
3%
3% 3%
3%
Service provider 8 Service provider 8 BPO agreement: XXXX
4% 4%
Service provider 7 4% Service provider 7 4%
Service provider 6 4% Service provider 6 4%
4% 4%
Service provider 5 4% Service provider 5 4%
Service provider 4 5% Service provider 4 5%
5% 5% XXXX
Service provider 3 5% Service provider 3 5%
Service provider 2 7% Service provider 2 7%
Service provider 1 7% Service provider 1 7% ITO agreement: XXXX
Number of transactions Number of transactions
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11. Appendix: Additional research references
The following documents are recommended for additional insight on the topic covered in this report. The recommended documents provide
either additional details on the topic or complementary content that may be of interest:
1. Global Locations Compass – Brazil (EGR-2012-2-R-0768); 2012. This report provides detailed data and in-depth analysis of the Philippines global
services sector and is intended to enable the development of a holistic perspective on the country
2. Europe: Trends for Q3 2012 (EGR-2013-8-R-0814); 2012. This report provide data, developments, and insights on outsourcing and offshoring trends
for the Europe region. These reports provide the research and analysis that enable users to navigate through complexity and make clear, effective
decisions suited to their focus region
3. U.S. & Canada: Trends for Q2 2012 (EGR-2012-2-R-0762); 2012. This report provide data, developments, and insights on outsourcing and offshoring
trends for the U.S. & Canada region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,
effective decisions suited to their focus region
4. Transaction Renewal Analysis – January 2013 to December 2013 (ERI-2011-6-O-0512); 2011. The analysis is aimed at providing a list of
outsourcing transactions that are coming up for renewal in the year 2013. The database contains key deal parameters such as names of buyers and
service providers, buyer industry, functional and geographic scope of the contract, contract value, the start and end dates, and contract description
For more information on this and other research published by Everest Group, please contact us:
H. Karthik, Vice President – Global Sourcing: h.karthik@everestgrp.com
Salil Dani, Practice Director: salil.dani@everestgrp.com
Anurag Srivastava, Practice Director: anurag.srivastava@everestgrp.com
Shyam Sundar Amara, Knowledge Associate: shyam.amara@everestgrp.com
Everest Group
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestgrp.com
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12. Everest Group
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Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a
fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and
delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting,
original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and
sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global
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