Announcing the 2014 Banking ITO Market Leaders based on Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix

1. P E R F O R M A N C E
E X P E R I E N C E
A B I L I T Y
K N O W L E D G E
2 0 1 4 G L O B A L P R E V I E W
GLOBAL PREVIEW
EGR-2014-11-MM-1176
IT Outsourcing in Banking, Financial Services, and Insurance
(BFSI): Banking AO Service Providers’ Assessment
Analyst Panel
Jimit Arora
Rajat Juneja
Kiranjeet Kaur
Pallavi Saxena

2. Proprietary & Confidential. © 2014, Everest Global, Inc. 2
2014 Global Preview
Everest Group PEAK Matrix for Banking AO
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service
providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key
dimensions
 Market success measured by the ACV of large active AO deals and number of large active AO deals
 Delivery capability measured by scale of operations, scope, enabling domain investments, delivery
footprint, and buyer satisfaction
Announcing the 2014 Banking AO Market Leaders
Accenture, Cognizant, IBM, TCS, and Wipro are the current Leaders
on Everest Group’s PEAK Matrix for Banking AO based on their
market successes and overall Banking AO delivery capabilities.
The 2014 PEAK Matrix for Banking AO is based on 400+ large
multi-year Banking AO contracts signed by 25+ service providers.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large Banking AO relationships
Leader
Major Contender
Emerging Player
Star Performer
High
Low
Low High
Marketsuccess
Delivery capability
(Scale, scope, domain investments, delivery footprint, and buyer satisfaction)
Everest Group also identified five service providers as the “2014 Banking AO Market Star Performers”
– CGI, HCL, TCS, Wipro, and Virtusa. This was based on the relative year-over-year movement of
different service providers on the PEAK Matrix.
25thpercentile
75thpercentile
25th percentile
75th percentile
Cognizant
IBM
Wipro
Accenture
TCS
HCL
Infosys
CGI
HP
Capgemini
MphasiS
Polaris
Dell Services
Virtusa
L&T Infotech
Tech Mahindra CSC
Softtek
Luxoft
Unisys
Mindtree
Hexaware EPAM
Attra InfotechEndava
iGATE
ITC Infotech
Syntel
Leaders
Major Contenders
Emerging Players

3. Proprietary & Confidential. © 2014, Everest Global, Inc. 3
Service provider
Delivery capability
Market
successScale Scope
Domain
investments
Delivery
footprint
Buyer
satisfaction
Accenture
Attra Infotech
Capgemini N/A1
CGI
Cognizant
CSC N/A1
Dell Services
Endava N/A1
EPAM
HCL
Hexaware N/A1
HP N/A1
IBM
iGATE
Infosys
ITC Infotech
L&T Infotech N/A1
Luxoft
Mindtree
High MediumMedium-high Low
Banking AO services assessment dashboard
2014 Global Preview
Banking AO Service Provider Assessment (page 1 of 2)

4. Proprietary & Confidential. © 2014, Everest Global, Inc. 4
Service provider
Delivery capability
Market
successScale Scope
Domain
investments
Delivery
footprint
Buyer
satisfaction
MphasiS N/A1
Polaris
Softtek
Syntel N/A1
TCS
Tech Mahindra N/A1
Unisys N/A1
Virtusa
Wipro
Applications Outsourcing in Banking is a mature market segment
where delivery scale and domain expertise are no longer
differentiators to sustain market success. In addition to being price
challengers, service providers’ ability to increase customer intimacy
to play the role of a trusted partner, will define their future success.
Consequently, focus on product innovation and outcome-based
service delivery models will be critical to create differentiation in the
marketplace.
– Jimit Arora, Vice President
”
“
2014 Global Preview
Banking AO Service Provider Assessment (page 2 of 2)
High MediumMedium-high Low
Banking AO services assessment dashboard
1 Buyer satisfaction score and overall PEAK Matrix positioning adversely impacted for those service providers who
provided inadequate number of buyer references

5. Proprietary & Confidential. © 2014, Everest Global, Inc. 5
In the 67-page report, IT Outsourcing in Banking – Service Provider Landscape with PEAK
MatrixTM Assessment 2014, 25+ Banking AO service providers are categorized into Leaders,
Major Contenders, and Emerging Players. In addition, the report identifies 2014 Banking AO
Star Performers. This report is available for purchase:
https://research.everestgrp.com/Product/EGR-2014-11-R-1175.
Additional Information
More details on the full report
Other BFSI-ITO offerings
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
For more information about Everest Group, please contact:
+1-214-451-3000 | info@everestgrp.com
Publications
 IT Outsourcing in Banking -
Annual Report 2014: The
Return of the King
 Regulatory Compliance in
Banking and Capital
Markets – All About Good
Data Governance
 Mobile Banking Adoption
Trends
Custom services
 Service provider evaluation
and short-listing
 Competitive / peer analysis
 Benchmarking
 Global delivery model
assessment
Our global services research offerings
1 Banking, financial services, and insurance
Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio – plus a tracking tool
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies, contract
assessment
Finance & accounting
Procurement
Human resources
Recruitment process
PricePointTM
Global sourcing
Locations InsiderTM
Contact center
Transaction Intelligence
Healthcare information technology
Information technology
Cloud VistaTM
BFSI1 business process
BFSI1 information technology
Market VistaTM
Global services tracking across functions, sourcing models, locations, and service
providers – industry tracking reports also available
61%
51%
39%
47%
1% 2%
Active ACV Number of contracts
~6.3 ~265
Leaders
Major Contenders
Emerging Players
100% =
Service
provider
Delivery capability
Market successScale Scope
Domain
investments
Delivery
footprint
Buyer
satisfaction
Global majors
Accenture
Capgemini N/A1
CSC N/A1
Dell Services
HP N/A1
IBM
Offshore majors
Cognizant
HCL
Infosys
TCS
Wipro
Banking AO revenue
US$ million
Banking AO resources
Number of FTEs
Emerging
Players
Major
Contenders
LeadersEmerging
Players
Major
Contenders
Leaders
Category Global majors Offshore majors Regional players Tier-2 Indian providers
Leaders Service provider 1
Major
Contenders
Service provider 5
Service provider 6
Service provider 7
Service provider 8
Emerging
Players
Service provider 2
Service provider 3
Service provider 9
Service provider 10