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T Chazin Group
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   Leadership Skills Program

                 Presented to:




                  Fall 2009
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           The Product of ME
              20 Years In Corporate America
              Began Career as Recruiter
              Downsized 8X
              Marketing & Sales Background
TT Chazin Group
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             What I Do…
                    Job Search Strategies
                    Interviewing &
                   Networking
                    Career Coaching
                    Life / Work Balance
                    Business Owner Coaching
                    Human Capital
                   Development
                    Professional Development
                    Salary Negotiations
TT Chazin Group
 he Chazin Group
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 Foundation for Lifelong Learning
 • Communication Best Practices
   –   LISTEN Actively and respectfully
   –   Maintain Eye Contact
   –   Speak With Respect & Civility
   –   Ask Clarifying Questions
        • Repeat for Confirmation/Clarification
        • Mirror what people say…”What I am hearing you say
          is…” “Am I understanding you correctly?”
        • Validate people by “mirroring” shows you are listening
   – Watch Your Tonality
                                                              4
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 Foundation for Lifelong Learning
 • Communication Best Practices
   – Control Non Verbal Cues:
     •   Posture
     •   Hand Gestures
     •   Facial Expressions
     •   Folded Arms
     •   BODY Language




                                  5
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 Foundation for Lifelong Learning
 • Communication Best Practices
   – Follow Through: If You Make A Commitment,
     Honor It
   – Don’t React to Aggressive Behavior:
     • Attempt to Pacify
     • Seek out Management
   – Consider the Implications of Your Actions




                                                 6
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Foundation for Lifelong Learning
• Teamwork
   –   Support Each Other
   –   Contribute to each other growth and development
   –   Believe in reciprocity
   –   Your Success is Contingent on Others
   –   It Goes BOTH Ways
• Punctuality
   – Set A Standard for Leadership
   – A Good Practice: Proves Reliability
• Pursue Mentor Opportunities
   – Formal & Informal
   – Continuous Learning

• STAY AWAY FROM GOSSIP; IT DESTROYS A
  COMMUNITY                                              7
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Top Qualities/Skills Employers
 Want
•   Communications
•   Strong Work Ethic
•   Teamwork Skills (works well with others)
•   Initiative
•   Interpersonal Skills (relates well to others)
•   Problem-solving Skills
•   Analytical Skills
•   Flexibility/Adaptability
•   Computer Skills
•   Technical Skills

     NACE Job Outlook 2008 survey of college recruiters   8
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Diversity in Your Community
• Understand/Embrace Differences:
  – Culture
  – Ethnicity
  – Gender, Age, Physical, Alternate
  Lifestyles
  – Religion
  – Language
  – Dietary Laws
  – Dress

       The World Is Flat               9
TT Chazin Group
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 Social Diversity
 • Today’s Global Workplace
   –   More Ethnic Diversity
   –   Introduction to Foreign Cultures
   –   EMBRACE Our Differences
   –   What’s a Stereotype?




                                          10
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 Social Diversity
 • Team-Based Work Best Practices
   –   Many School Projects Require It
   –   The Real World/Workplace DEMANDS It
   –   Practice Applying to Your Social Network
   –   Fill Each Other’s Shortfalls With Your Strengths
   –   Coach / Be Coached




                                                     11
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 Social Diversity
 • Issues / Conflict Resolution
    – Interpersonal, Manager-Direct Report
    – Physical Contact/Aggression is NEVER Tolerated
    – Seek Out Jason or Ryan to Mediate
    – Explain Your Feelings in a Non-threatening
      Manner
    – LISTEN




                                                12
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 Social Diversity
 • Appropriate Workplace Behavior
    – Respect & Civility For Others
    – Seek Exceptional Performance
    – Always Look to Grow
    – Coaching & Mentoring
    – Customer Care is CRITICAL!




                                      13
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          LEADERSHIP

            It’s In YOU

                          14
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 Defining Leadership
 • Possess a VISION
 • A person who builds consensus, guides,
   or inspires others
 • Generally refers to the position or office of
   an authority figure
 • The ability to get people to follow willingly
 • About behavior first, skills second
 • Creating buy in



                                             15
TT Chazin Group
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 What Makes A Leader?
 • “They may forget what you said, but they will never
   forget how you make them feel.” Carol Buchner
 • “Many of life's failures are people who did not
   realize how close they were to success when they
   gave up.” Thomas Edison
 • “A leader is one who knows the way, goes the way,
   and shows the way.” John C. Maxwell
 • “Too many people overvalue what they are not and
   undervalue what they are.” Malcolm Forbes


                                                   16
TT Chazin Group
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 What Makes A Leader?

 • “The secret of joy in work is contained in one word
   - excellence.” Unknown
 • “To know how to do something well is to enjoy it.”
   Pearl S. Buck
 • “Outstanding leaders appeal to the hearts of their
   followers - not their minds.” Unknown
 • “Praise loudly, blame softly.” Catherine the Great




                                                   17
TT Chazin Group
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 What Makes A Leader Great?
    “Never doubt that a small group of committed
     individuals can change the world. Indeed, it’s the
     only thing that ever has.” Margaret Mead
    “A leader is a dealer in hope.” Napoleon
     Bonaparte
    “The leadership instinct you are born with is the
     backbone. You develop the funny bone and the
     wishbone that go with it.” Elaine Agather
    “Do you wish to rise? Begin by descending. You
     plan a tower that will pierce the clouds? Lay first
     the foundation of humility.” St. Augustine

                                                     18
TT Chazin Group
 he Chazin Group
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 What Makes A Leader?
 • A person who rules, guides or inspires others
 • Generally refers to the position or office of an
   authority figure
 • Descriptions abound:
     “Never doubt that a small group of committed individuals
      can change the world. Indeed, it’s the only thing that ever
      has.” Margaret Mead
     “A leader is a dealer in hope.” Napoleon Bonaparte
     “The leadership instinct you are born with is the backbone.
      You develop the funny bone and the wishbone that go with
      it.” Elaine Agather (Chairman, Chase)
     “Do you wish to rise? Begin by descending. You plan a
      tower that will pierce the clouds? Lay first the foundation
      of humility.” St. Augustine
                                                             19
TT Chazin Group
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 What Makes A Leader GREAT

 • Leading is Setting Direction &
   Guiding Others to Follow
 • The Golden Rule:
   – Perhaps the single most
     important technique for you to
     motivate the people you
     supervise is…treat others the
     way you wish to be treated.
   – Sounds simple? It’s not!         20
TT Chazin Group
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 What Makes A Leader GREAT

 • Developing Great Decision-Making Skills:
   –   Don’t make decisions that aren’t yours to make
   –   Choose from alternatives, not “Right & Wrong”
   –   Avoid snap decisions
   –   Make decisions while you have time
   –   Do your decision-making on paper




                                                        21
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Leadership Styles

• Autocratic

• Bureaucratic

• Charismatic

• Democratic/Participative

                             22
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Leadership Styles

• Laissez-Faire / Delegative

• People/Relations-Oriented

• Servant Leader




                               23
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Leadership Styles

• Task-Oriented

• Transactional

• Transformational




                     24
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     Leadership Styles
     • Ethical (P4)




    The character or personality of a good ethical organization, (or leader).
                                                                                25
Sourced from: www.businessballs.com/ethical_management_leadership.htm
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                   Autocrat



  Trans-             YOU?        Trans-
 actional                     formational


               Democrat               26
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 How To Become A Leader

 • Check Yourself…Who Are You?
   – People Have to WANT to Follow You
 • Possess Self Knowledge
   – Your Strengths & Weaknesses
   – Seek Opinions / Criticisms
 • Become a Role Model
 • Make Your Words Your Actions
   – Your Actions Should Mirror Your Words


                                             27
TT Chazin Group
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 How To Become A Leader

 Your Five Step Plan
 •   Plans
 •   Has A Vision
 •   Shares Their Vision
 •   Takes Charge
 •   Inspires Through Example!



                                 28
TT Chazin Group
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 How To Become A Leader

 •   Be A leader in Your Own Image
 •   Hire Well
 •   Speak Well
 •   Fire Fast
 •   Develop “learning agility”



                                     29
TT Chazin Group
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 How To Become A Leader

 •   Decisiveness Over Inclusivity
 •   Know Just Enough Tech
 •   Manage Time
 •   Work Long Hours
 •   Create a Positive Environment




                                     30
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 People Are Following. Now What?

 •   Serve People’s Needs
 •   Listen HARD!
 •   Keep Earning Their Trust
 •   Pursue Change
 •   Share Leadership
 •   Build Teams
 •   Leadership & Development

                                31
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 Good Websites for Reference
 •   www.leadershipnow.com
 •   http://leadershipskillcenter.com
 •   www.leadingtoday.org
 •   www.hbs.edu/leadership/database
 •   www.emergingleader.com
 •   www.leader-values.com
 •   www.franklincoveycoaching.com/4_roles_of_leadersh
     ip


                                                 32
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 Resources
 • www.gladwell.com/blink/blink_excerpt2.html
 • www.resample.com/content/examples/tallmen.shtml
 • http://books.google.com/books?
   hl=en&lr=&id=NES5RDKjkFQC&oi=fnd&pg=PA51&dq=leaders
   hip+height+correlation&ots=wax9CapiFp&sig=I85XEmyymiwfe
   CDYGNjwwoOrsLU#v=onepage&q=leadership%20height
   %20correlation&f=false




                                                     33
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    “If I have seen
          further,
  it is by standing on
    the shoulders of
          giants.”

    Sir Isaac Newton


                         34
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                 36

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Become a Great Leader

  • 1. T Chazin Group he Leadership Skills Program Presented to: Fall 2009
  • 2. TT Chazin Group he Chazin Group he The Product of ME  20 Years In Corporate America  Began Career as Recruiter  Downsized 8X  Marketing & Sales Background
  • 3. TT Chazin Group he Chazin Group he What I Do…  Job Search Strategies  Interviewing & Networking  Career Coaching  Life / Work Balance  Business Owner Coaching  Human Capital Development  Professional Development  Salary Negotiations
  • 4. TT Chazin Group he Chazin Group he Foundation for Lifelong Learning • Communication Best Practices – LISTEN Actively and respectfully – Maintain Eye Contact – Speak With Respect & Civility – Ask Clarifying Questions • Repeat for Confirmation/Clarification • Mirror what people say…”What I am hearing you say is…” “Am I understanding you correctly?” • Validate people by “mirroring” shows you are listening – Watch Your Tonality 4
  • 5. TT Chazin Group he Chazin Group he Foundation for Lifelong Learning • Communication Best Practices – Control Non Verbal Cues: • Posture • Hand Gestures • Facial Expressions • Folded Arms • BODY Language 5
  • 6. TT Chazin Group he Chazin Group he Foundation for Lifelong Learning • Communication Best Practices – Follow Through: If You Make A Commitment, Honor It – Don’t React to Aggressive Behavior: • Attempt to Pacify • Seek out Management – Consider the Implications of Your Actions 6
  • 7. TT Chazin Group he Chazin Group he Foundation for Lifelong Learning • Teamwork – Support Each Other – Contribute to each other growth and development – Believe in reciprocity – Your Success is Contingent on Others – It Goes BOTH Ways • Punctuality – Set A Standard for Leadership – A Good Practice: Proves Reliability • Pursue Mentor Opportunities – Formal & Informal – Continuous Learning • STAY AWAY FROM GOSSIP; IT DESTROYS A COMMUNITY 7
  • 8. TT Chazin Group he Chazin Group he Top Qualities/Skills Employers Want • Communications • Strong Work Ethic • Teamwork Skills (works well with others) • Initiative • Interpersonal Skills (relates well to others) • Problem-solving Skills • Analytical Skills • Flexibility/Adaptability • Computer Skills • Technical Skills NACE Job Outlook 2008 survey of college recruiters 8
  • 9. TT Chazin Group he Chazin Group he Diversity in Your Community • Understand/Embrace Differences: – Culture – Ethnicity – Gender, Age, Physical, Alternate Lifestyles – Religion – Language – Dietary Laws – Dress The World Is Flat 9
  • 10. TT Chazin Group he Chazin Group he Social Diversity • Today’s Global Workplace – More Ethnic Diversity – Introduction to Foreign Cultures – EMBRACE Our Differences – What’s a Stereotype? 10
  • 11. TT Chazin Group he Chazin Group he Social Diversity • Team-Based Work Best Practices – Many School Projects Require It – The Real World/Workplace DEMANDS It – Practice Applying to Your Social Network – Fill Each Other’s Shortfalls With Your Strengths – Coach / Be Coached 11
  • 12. TT Chazin Group he Chazin Group he Social Diversity • Issues / Conflict Resolution – Interpersonal, Manager-Direct Report – Physical Contact/Aggression is NEVER Tolerated – Seek Out Jason or Ryan to Mediate – Explain Your Feelings in a Non-threatening Manner – LISTEN 12
  • 13. TT Chazin Group he Chazin Group he Social Diversity • Appropriate Workplace Behavior – Respect & Civility For Others – Seek Exceptional Performance – Always Look to Grow – Coaching & Mentoring – Customer Care is CRITICAL! 13
  • 14. TT Chazin Group he Chazin Group he LEADERSHIP It’s In YOU 14
  • 15. TT Chazin Group he Chazin Group he Defining Leadership • Possess a VISION • A person who builds consensus, guides, or inspires others • Generally refers to the position or office of an authority figure • The ability to get people to follow willingly • About behavior first, skills second • Creating buy in 15
  • 16. TT Chazin Group he Chazin Group he What Makes A Leader? • “They may forget what you said, but they will never forget how you make them feel.” Carol Buchner • “Many of life's failures are people who did not realize how close they were to success when they gave up.” Thomas Edison • “A leader is one who knows the way, goes the way, and shows the way.” John C. Maxwell • “Too many people overvalue what they are not and undervalue what they are.” Malcolm Forbes 16
  • 17. TT Chazin Group he Chazin Group he What Makes A Leader? • “The secret of joy in work is contained in one word - excellence.” Unknown • “To know how to do something well is to enjoy it.” Pearl S. Buck • “Outstanding leaders appeal to the hearts of their followers - not their minds.” Unknown • “Praise loudly, blame softly.” Catherine the Great 17
  • 18. TT Chazin Group he Chazin Group he What Makes A Leader Great?  “Never doubt that a small group of committed individuals can change the world. Indeed, it’s the only thing that ever has.” Margaret Mead  “A leader is a dealer in hope.” Napoleon Bonaparte  “The leadership instinct you are born with is the backbone. You develop the funny bone and the wishbone that go with it.” Elaine Agather  “Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility.” St. Augustine 18
  • 19. TT Chazin Group he Chazin Group he What Makes A Leader? • A person who rules, guides or inspires others • Generally refers to the position or office of an authority figure • Descriptions abound:  “Never doubt that a small group of committed individuals can change the world. Indeed, it’s the only thing that ever has.” Margaret Mead  “A leader is a dealer in hope.” Napoleon Bonaparte  “The leadership instinct you are born with is the backbone. You develop the funny bone and the wishbone that go with it.” Elaine Agather (Chairman, Chase)  “Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility.” St. Augustine 19
  • 20. TT Chazin Group he Chazin Group he What Makes A Leader GREAT • Leading is Setting Direction & Guiding Others to Follow • The Golden Rule: – Perhaps the single most important technique for you to motivate the people you supervise is…treat others the way you wish to be treated. – Sounds simple? It’s not! 20
  • 21. TT Chazin Group he Chazin Group he What Makes A Leader GREAT • Developing Great Decision-Making Skills: – Don’t make decisions that aren’t yours to make – Choose from alternatives, not “Right & Wrong” – Avoid snap decisions – Make decisions while you have time – Do your decision-making on paper 21
  • 22. TT Chazin Group he Chazin Group he Leadership Styles • Autocratic • Bureaucratic • Charismatic • Democratic/Participative 22
  • 23. TT Chazin Group he Chazin Group he Leadership Styles • Laissez-Faire / Delegative • People/Relations-Oriented • Servant Leader 23
  • 24. TT Chazin Group he Chazin Group he Leadership Styles • Task-Oriented • Transactional • Transformational 24
  • 25. TT Chazin Group he Chazin Group he Leadership Styles • Ethical (P4) The character or personality of a good ethical organization, (or leader). 25 Sourced from: www.businessballs.com/ethical_management_leadership.htm
  • 26. TT Chazin Group he Chazin Group he Autocrat Trans- YOU? Trans- actional formational Democrat 26
  • 27. TT Chazin Group he Chazin Group he How To Become A Leader • Check Yourself…Who Are You? – People Have to WANT to Follow You • Possess Self Knowledge – Your Strengths & Weaknesses – Seek Opinions / Criticisms • Become a Role Model • Make Your Words Your Actions – Your Actions Should Mirror Your Words 27
  • 28. TT Chazin Group he Chazin Group he How To Become A Leader Your Five Step Plan • Plans • Has A Vision • Shares Their Vision • Takes Charge • Inspires Through Example! 28
  • 29. TT Chazin Group he Chazin Group he How To Become A Leader • Be A leader in Your Own Image • Hire Well • Speak Well • Fire Fast • Develop “learning agility” 29
  • 30. TT Chazin Group he Chazin Group he How To Become A Leader • Decisiveness Over Inclusivity • Know Just Enough Tech • Manage Time • Work Long Hours • Create a Positive Environment 30
  • 31. TT Chazin Group he Chazin Group he People Are Following. Now What? • Serve People’s Needs • Listen HARD! • Keep Earning Their Trust • Pursue Change • Share Leadership • Build Teams • Leadership & Development 31
  • 32. TT Chazin Group he Chazin Group he Good Websites for Reference • www.leadershipnow.com • http://leadershipskillcenter.com • www.leadingtoday.org • www.hbs.edu/leadership/database • www.emergingleader.com • www.leader-values.com • www.franklincoveycoaching.com/4_roles_of_leadersh ip 32
  • 33. TT Chazin Group he Chazin Group he Resources • www.gladwell.com/blink/blink_excerpt2.html • www.resample.com/content/examples/tallmen.shtml • http://books.google.com/books? hl=en&lr=&id=NES5RDKjkFQC&oi=fnd&pg=PA51&dq=leaders hip+height+correlation&ots=wax9CapiFp&sig=I85XEmyymiwfe CDYGNjwwoOrsLU#v=onepage&q=leadership%20height %20correlation&f=false 33
  • 34. TT Chazin Group he Chazin Group he “If I have seen further, it is by standing on the shoulders of giants.” Sir Isaac Newton 34
  • 35. TT Chazin Group he Chazin Group he
  • 36. T Chazin Group he 36

Hinweis der Redaktion

  1. Good evening. My name is Ethan Chazin. I’d like to thank Melissa for inviting me to talk with you about the importance of becoming a leader, and the types of skills that are needed to succeed in today’s workforce by applying what you learn in this program with other business survival skills. Before I go over the agenda for this evening’s presentation, I would like to provide you with some background about myself. I have spent the past 20 years working in the private sector, in a wide range of industries in sales and marketing capacities, before establishing my own employment consulting business. As a recruiter, I have helped more than 7,000 people find employment, including students at many academic institutions. Throughout my career, I have been blessed with having the opportunity to work for many different leaders including women of color. I have developed a keen appreciation for what it takes to lead in today’s increasingly complex and volatile global economy and business world. I have a certain appreciation for, and unique perspective on, what it will take you to find employment after you graduate. So, let us begin now by going over the topics that I will be addressing this evening.
  2. What makes a leader great? Margaret Meade famous anthropologist. Read these quotes…Elaine Agather, CEO of J.P. Morgan Chase-Dallas