1. January 16, 2015 CONFIDENTIAL 1
P.O Box 50684-00200, Nairobi, Kenya.
Email:muthoni_e@yahoo.com
Personal Number:+254-722695272
PERSONAL
INFORMATION
 Date of Birth: 10th
October 1979
 Marital Status: Married
PROFILE  Vibrant and Self driven.
 Talent for quickly mastering new skills.
 Excellent interpersonal and communication skills.
 Adaptive and open-minded
 Team Player
SEMINARS 1. Food Safety Policy Workshop-Nairobi-At Sarova Panafric
September 2007
2. Supervisory Skills-At Sarova Panafric
December 2006
3. First Aid Training-Fire safety-At Sarova Stanley
October 2010
4. Sales Workshop-At Sarova Stanley
May 2012
EDUCATION Kenya Utalii College-October 2003- December 2003
Qualification:
Certificate in Reception Techniques
The Kenya polytechnic University College –January 1998 to December 2002
Qualification: Diploma in Institutional Management
St. Anne’s Lioki Secondary School, Nairobi - 1994 – 1997
Qualification: Kenya Certificate of Secondary Education
Limuru Town Primary School - 1985 – 1993
Qualification: Kenya Certificate of Primary Education
WORK EXPERIENCE The Sarova Stanley, June 2011 to present
Position :Sales Account Manager
Responsibilities:
 Develop Strategic Sales plans for my Zone(Airlines and Airport travel
Agents)
 Deliver Annual targets from my zone/Accounts
 Grow and develop business by up selling services in my
zones/Accounts.
 Build and strengthen account relationships to maximize future business
opportunities for Sarova chain of hotels and lodges.
 Articulate service offering to potential new clients.
 Liaise with other departments to ensure that rate requests are followed
Esther M Thairu

2. January 16, 2015 CONFIDENTIAL 2
up and enquiries are completed in time frames acceptable to the client.
 Manage internal and external expectations.
The Sarova Stanley-August 2008 to May 2011
Position :Hotel Assistant Manager-
Responsibilities:
 Customer care-meet and greet of high profile guests in the hotel during
check in and check out.
 Duty Manager-Handling operational issues in the hotel and resolving
any arising challenges
 Sales and Marketing-Maximizing on sales in rooms and outlets in the
hotel and ensuring Rack rates and best available rates are applied by
staff at all times.
 Staff Motivation-Ensuring that staff morale is boosted at all times
through verbal and written form when they have achieved the set targets
and goals.
 Liaison with the Human resource to maintain laid out protocols among
staff during day to day operations.
 Working with all departments to ensure proper work flow of operations.
 Perform daily audit reports on performance during every shift.
 Appraisals-Appraising my team of staff.
.
The Sarova Stanley-September 2007 to July 2008
Position :Restaurant Supervisor-
Responsibilities:
 Ensure quality service is delivered to clients(as per the star rating)
 Planning of the duty roster
 Stock taking
 Liaising with the chef on daily Menu
 Managing Restaurant reservations
 Resolving any arising issues
 Audits of both cash flow vis a vis stock, service offered.
The Sarova Panafric-September 2005 to August 2007
Position :Restaurant Supervisor-
Responsibilities:
 Ensure quality service is delivered to clients(as per the star rating)
 Planning of the duty roster
 Stock taking
 Liaising with the chef on daily Menu
 Managing Restaurant reservations
 Resolving any arising issues
 Audits of both cash flow vis a vis stock, service offered
Steak N Ale Restaurant -January 2005 to June 2005
Position :Supervisor-
Responsibilities:
 Assigning duties to the staff (waiters and waitresses)
 Making sure service runs smoothly in the restaurant
 Stock taking of equipment
 Cash balancing on a daily basis with the cashiers and barmen
 Maintaining hygiene and cleanliness in the restaurant
 Customer care

3. January 16, 2015 CONFIDENTIAL 3
WORK EXPERIENCE
cont’d
Casanova Casino –March 2004 to December 2004
Position :Food and Beverage Supervisor-
Responsibilities:
 Assigning duties to the waiters and waitresses
 Customer care
 Making of menus and daily specials as per guests likes with the chef
 Maintaining flows of service in the restaurant.
Fresh & Friendly Fast Foods –January 2003 to February 2004
Position :Assistant Manager -
Responsibilities:
 Receiving of raw materials for production
 Payment of suppliers
 Balancing and checking cash in the restaurant
 Assigning duties to the waiters and waitresses
 Ensuring good flow of service
 Maintaining hygiene and cleanliness in the restaurant
PERSONAL I enjoy an active fulfilling lifestyle which involves Swimming; Mountain biking;
Reading; Soccer; Music; Movies; Traveling; Camping.
EXTRA
CURRICULAR
ACTIVITIES
The Kenya Polytechnic University College
 Member, Drama team
 Participant in the Kenya National Drama festivals
 Community Cleanups
___________________________________________________________
High School
 Member Drama clubs
 Member Hockey team
SOCIAL
RESPONSIBILITY  Volunteer, Joy Divine Children’s Home
 Community clean ups
 Visiting and Aiding children’s homes
GENERAL I am fluent in 2 languages (English and Swahili)
I aim at growing in my career to attain my highest potential both in my
academics and personal growth, while contributing to a company’s growth
I believe in teamwork and organization and can work well with minimum
supervision, even under pressure.

4. January 16, 2015 CONFIDENTIAL 4
REFERENCES
Mr. David Gachuru
General Manager
The Sarova Panafric
P.O. Box 30486-00100
Nairobi ,Kenya
Cell: +254 722 720 704
Email: david.gachuru@sarovahotels.com
Mr.Kennedy Mwichuli
Food and Beverage Manager
Sarova Stanley
Nairobi, Kenya.
PO Box 30680-00100 Nairobi
Cell: +254 722 160 632
Email:kennedy.mwichuli@sarovahotels.com
Mr. Stanley Mbao
General Manager
Hotel Nokras
Tel: +254 722 287 448
E-mail:smbau@hotelnokras.co.ke