1. Erick W. Parsell
5237 Wasena Avenue Brooklyn Park, Maryland, 21225
443-600-2081 *erick.parsell@gmail.com
Objective: A Market or Field Account Manager position where I can apply my successful staff
management background, my effective communication skills and my organizational abilities.
Professional Experience
Account Manager Business Partnerships 2014-Present
Coordinate and organize monthly retention and reactivation initiatives to drive incremental revenue for theMedical Provider business
channel. Convert leads generated through a variety of sources to new accounts by following the department’s sales process. Take responsibility
for newly converted accounts by providing ongoing support to drivethechannels net new acquisition revenue goals. Develop new acquisition
methods & programs to drive incremental growth. Manage and process the onboarding of all new Medical Provider accounts as well as ensure
all Sports Nutrition accounts are accurately set up. This includes account paperwork, request submission, documenting payment terms, and
training as necessary Further analyze and improve this process to enhance the customer experience. Service the individual and group practice
physicians in the Medical Provider Channel to increase wallet share and client satisfaction. Special attention should be provided to the top 30%
accounts by developing a current account management multi-touch strategy, which may include face-to-face account visits. Coordinate delivery
of internal training to Contact Center staff, as well as external training for Physicians and small practice staff members to increase
revenue. Complete ongoing competitive analysis within the Medical Provider channel. Develop and updatematrix to capture quarterly tracking
of competitor’s, routes to market, and new offerings or programs that could impact our business. Work with the Sports Nutrition team to ensure
that product samples and literature are readily available for prospectingand ensure that material and information is delivered to key account and
prospects to further supportsales efforts. Activate the online accounts for Physicians according to our defined process. Periodically review and
updatethe process to ensure best practice and cycle time improvement. Support theVP Business Partnerships and Director of National
Accounts with presentation, analysis and creative ideas to improve the current processes and metrics for this evolving business unit. Handle all
CSR inquiries and direct calls from business partners with a focus on resolution of their inquiries in a timely manner.
Client Solutions CenterRepresentative II September2013-
Frontline service professional that fields calls, emails and web chats from clients and Medical Providers, while also supportingand
mentoring CSCR Is
Give support to our Clients/Medical Providers and MWCC members or Centers by entering orders, providing program and product
information, processing returns and exchanges, as well as resolving issue in a “OneCall” environment
Charged with managing 40 to 60 contacts per day in the Company’s Client Solution Center, CSC, that receives over 1 million calls
and emails per year.
CSCR IIs’ strive to create the “UltimateClient Experience” by delivering best in industry service in a professional and caring manner
Pharmaceutical Territory Sales Representative-OnCallPharmaceutical Sales January 2013- September2013
Relayed fair and balanced information to targeted Obstetricians and Gynecologists to promotehormone replacement therapies to
patients on behalf of Pfizer for the Premarin product line. Maintained territory in theBaltimore, Annapolis and Prince George’s
County. Consistently meet or exceed reach quota for bonus.
Market Manager – Events, the Model Connection, Inc. 2001- 2005 Full –Time 2005 -2010-Part Time
Designed, scheduled and managed special events/programs for various clients throughout Maryland and D.C. Recruited,
hired, trained, scheduled event staff; Developed and worked within budgets.Experience included; samplings/taste tests,
trade shows,health fairs, product demonstrations, appointment solicitations, exhibit booths,grand openings,college
events; night club, mall tours,sporting events, supermarket expos, merchandising, conventions,contests, charity events,
silent auctions, costumed characters, festivals, guerilla / crash marketing, road shows,in home presentations.
***Produced programs successfully within budget restrictions and exceeded performance quotas .
***Thorough understanding ofretail audience demographics
***Managed teams of up to 300 staff/managers on a local/tri-state level.
***Proficient reporting; planning & strategy,payroll, budget & inventory, recap; quarterly & fiscal end

2. US/World Teacher Riverdale Baptist School, January 2005 – June 2012
Designed and implemented lesson plans to motivate, educate and stimulate classes of up to 30 students. Create and execute
testing procedures to ensure retention of class curriculum. Maintained class records for compliance with school and state
regulations. Provide safe and productive environment where students could be successful with boundaries. Served as a
resource for conflict resolution
Interim Director of Support Services
Instituted afterschool programming to enrich student’s educational experience as well as generate a revenue stream of
$30,000.00 per month in before/aftercare services. Maintained staffing of 30+ employees and served as arbitrator for conflict
resolution.
Corporate Sales Representative Maryland Athletic Club and Wellness Center, March 1999- February 2001
Produced a consistent sales effort to achieve monthly and annualsales goals through cold calling prospective clients as well as
through building referral; exceeded sales for 1999 by $360,000.00; tracked and reported vital statistics for the management
team to ensure sales goals were achieved; assisted with administrative duties of the membership team; developed solid
relationships with prospects through consultative sales techniques that would help determine the prospects best path to
fitness and wellness; communicated with Nutritionists, Success Coaches, Personal Trainers and members of the John Hopkins
Heart Health group to ensure that members fitness and wellness needs were met
Education
Towson State University, Towson, Maryland-Bachelor of Science Economics 1995
Charity/Affiliations
Brooklyn Park Community Association, Association of Christian Schools International, Cancer Foundation
Global Missions First Baptist Church of Gleneden
*References available upon request*