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Seven Types Of Waste: Setting Priorities For Improvement Discussion

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Kathy McShea
Kathy McShea

This shows how to use the 7 types of deadly waste framework to fix problems with a help desk operation

Business
1 von 8
Setting Priorities for Improvement: AF Portal Help Desk Operations DISCUSSION DRAFT January, 2006
Agenda ,[object Object],[object Object],[object Object],[object Object]
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Result: Upset customers Consumers resources Costs money
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Result: Waste cycle time Poor labor efficiency
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Result: Creates delay Doesn’t add value Increased opportunity for error
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Result: Adds time Takes up Space Increase handling damage Equipment needs
7 types of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Result: Increase lead time Increase work in process Slows response to customer

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