1. NEWGROUNDS SOLUTIONS, INC
14/F Net Cube Center 3rd Avenue corner 30th Street E-Square
West Crescent Park, Bonifacio Global City
City of Taguig, Philippines1634
Tel: +63 2 4793168 www.newgsolutions.com
CERTIFICATE OF EMPLOYMENT
This is to certify that Elmer Balanon is an employee of
NEWGROUNDS SOLUTIONS, INC from March 8,2009 up to May 13,
2010. He holds the position as a Communication and Information
Technology Engineer.
JOB DESCRIPTION
- Handled VOIP/I.T Specialist
- IT Team Leader
- Call Center System and Equipment Administrator
- Handled Equipment, Software and Process Optimization
Development.
- Networking, Computers troubleshooting and maintenance
- Handled QA and QC of the Center
- Information and Communication technology development of
the center

2. NEWGROUNDS SOLUTIONS, INC
14/F Net Cube Center 3rd Avenue corner 30th Street E-Square
West Crescent Park, Bonifacio Global City
City of Taguig, Philippines1634
Tel: +63 2 4793168 www.newgsolutions.com
- Able to provide alternative communication system for the
center and lessen expenses of the center
- Call center process development
- Provide root cause analysis data
- Provide data, assessing and reporting performance level of
agents
- Handled communication issues and solutions
- Provide clients with voice records and files
- 100% compliance on the requirement of clients on the centers
set - up
- Management of I.T. System depending on the clients
- Analysis of repetitive equipment failures.
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This certification is being issued for whatever purpose it may
serve him best. Done in Taguig City, March 2, 2015.
Bernadette Samson
H.R / Admin Manager