Aniket Kittur, Bongwon Suh, Bryan Pendleton, Ed H. Chi. He Says, She Says: Conflict and Coordination in Wikipedia. In Proc. of ACM Conference on Human Factors in Computing Systems (CHI2007), pp. 453--462, April 2007. ACM Press. San Jose, CA. http://www-users.cs.umn.edu/~echi/papers/2007-CHI/2007-Wikipedia-coordination-PARC-CHI2007.pdf

1. He Says, She Says: Conflict and Coordination in Wikipedia Aniket Kittur, Bongwon Suh, Bryan Pendleton, Ed Chi UCLA Augmented Social Cognition Group Palo Alto Research Center

2. What is Wikipedia? “ Wikipedia is the best thing ever. Anyone in the world can write anything they want about any subject, so you know you’re getting the best possible information.” – Steve Carell, The Office

3. Spreading conflict

4. Spreading conflict

5. Spreading conflict

6. Spreading conflict

7. Spreading conflict

10. Characterizing coordination and conflict

11. Characterizing coordination and conflict

12. Exponential growth

15. Types of work Direct work Immediately consumable Indirect work Coordination, conflict Maintenance work Reverts, vandalism Article Talk, user, procedure

22. Characterizing coordination and conflict

31. Characterizing coordination and conflict

33. Dokdo/Takeshima opinion groups Group A Group B Group C Group D

34. Terry Schiavo Mediators Sympathetic to parents Sympathetic to husband Anonymous (vandals/spammers)

37. Future work

38. He Says, She Says: Conflict and Coordination in Wikipedia Aniket Kittur, Bongwon Suh, Bryan Pendleton, Ed Chi UCLA Augmented Social Cognition Group Palo Alto Research Center Thank you!