"Always treat your employees exactly as you want them to treat your best customers." -- Stephen R. Covey. Research has repeatedly linked employee satisfaction, employee retention, and employee productivity to customer satisfaction, customer loyalty, and profitability. Find out how utilities have engaged with their employees to deliver exceptional customer experience.
Connecting the Employee Experience to the Customer Experience
1. www.esource.com
Connecting the Employee Experience to the Customer Experience
Research Analyst, E Source
E Source Forum 2014
September 29–October 2, 2014
Eryc Eyl