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A Bright Future Ahead for Smart
Meter-Enabled Prepaid Programs?
Sarah Fiebiger
Senior Analyst, Market Research Services
@ESourceSarah
January 17, 2013

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A Bright Future Ahead for Smart
Meter-Enabled Prepaid Programs?

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Hardware-Based
Prepaid Metering
Source: SRP
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Software-Based
Prepaid Metering

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Expected Smart Meter Deployments
by State by 2015
Source: The Institute for Electric Efficiency, “Utility-Scale Smart Meter Deployments, Plans, & Proposals”, May 2012,
url: http://www.edisonfoundation.net/iee/Documents/IEE_SmartMeterRollouts_0512.pdf

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Source: “Prepaid Metering Analytical Report” prepared by Mark Day, Utility Integration Solutions for Cooperative Research Network / National Rural Electric Cooperative, June 2012
Smart Meter Enabled Prepay Programs

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Prepaid Programs in the U.S.
Source: “Rethinking Prepaid Utility Service: Customers at Risk”, John Howat and Jillian McLaughlin, National Consumer Law Center, June 2012,
http://www.nclc.org/images/pdf/energy_utility_telecom/consumer_protection_and_regulatory_issues/report_prepaid_utility.pdf

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Utility Benefits
Saves Money Increased Safety
Conservation Effect High Satisfaction

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Customer Benefits
Control Over Costs/Usage Easier to Get Electricity
No Deposit, No
Late/Reconnect Fees
High Satisfaction

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Smart Meter-Enabled
Prepaid Program
Design At 4 Utilities

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Disconnect Consumer Protections

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Eligibility

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Available Payment Methods

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Balance and Usage Monitoring Options

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Do Your Best to Address Concerns
About Consumer Protections
Image courtesy of mikumistock / FreeDigitalPhotos.net
 Rates
 Disconnection
 Moratoriums
 Option to revert
 Assistance

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A Bright Future
Ahead for Smart
Meter-Enabled
Prepaid Programs

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Questions?
16

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Sarah Fiebiger
Senior Analyst, Market Research Services
303-345-9126 sarah_fiebiger@esource.com
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