SlideShare ist ein Scribd-Unternehmen logo
1 von 4
Downloaden Sie, um offline zu lesen
Qatar Enters a New Era of
Emergency Response and
Proactive Security
A Unified Geospatial Infrastructure Boosts the Country's Response
Capabilities with Actionable Information
Contact Information
Maj. Aref Hassan Ebrahim
PM, Technical Affairs
Department
NCC, MOI, Qatar
E-mail: aibrahim@moi.gov.qa
Mahmoud Osama
Products Development
Manager
Esri Northeast Africa, Egypt
E-mail: mahmoud.osama
@esrinea.com
Whenever an urgent situation poses a risk to life or property, an
immediate, organized, and collaborative response from those
stakeholders responsible for emergency operations is required. The
success of emergency response depends on real-time dissemination of
incident information and continuous status updates.
The State of Qatar, a country on the Arabian Gulf, has created the National
Command Center (NCC) to manage a coordinated response to both
local and national emergencies. The NCC works with different national
agencies to evaluate emergency situations and implement the appropriate
response. These agencies include the country's Emergency Service Center;
the Ministry of Interior; Internal Security Forces; and the Hamad Medical
Corporation, operator of Qatar's national ambulance services.
The Challenge
Because the emergency response workflows of the NCC have procedures
in common with related agencies, strategic and operational decision
making is dependent on information retrieval and communication
between them. Therefore, the NCC needed an extensible, unified system
that centralized data located in those agencies to streamline workflows,
connect all responsible agencies to facilitate knowledge sharing, and
enhance performance. In addition, because of the extensive use of GIS
in the country, the new system had to provide an inclusive, GIS-based
common operational picture capable of geospatial analysis from a myriad
of data sources.
The Solution
Qatar-based Mannai Corporation and Esri
Northeast Africa in Egypt, in consultation with Esri's
national security team, developed a solution that
fulfilled the extensive requirements of the NCC.
NJM (the Arabic acronym for Unified Geospatial
Infrastructure) is a web-based, bilingual (Arabic/
English) geographic security system built on the
ArcGIS®
platform. It includes a number of interactive
applications and a unified geodatabase that
hosts all geographic and tabular data in a single
repository. NJM integrates all NCC functions into a
single system and seamlessly interfaces with other
systems when needed.
NJM supports the NCC's emergency response
workflow, starting with incident reporting, when
NJM Call Taking application receives a call for
service. Through computer telephony integration,
the caller's telephone number is identified with
an automatic number identification system. The
location and related information are then retrieved
and displayed on a map through integration with
the automatic location identification services
provided by mobile operators. Based on that
location, the application provides the emergency
call operator with locational information, including
the records of nearby incidents, hazardous materials,
and critical infrastructures. Predefined instructions
and inquiries (or ProQA directions for medical
cases), per incident classification, guide the operator
through the information collecting procedure. For
certain situations, the NCC requested that senior
officials be notified about specific incidents that
require special attention. This need is addressed
through the integration of the application with the
short message service (SMS). An SMS is automatically
sent by NJM system to notify predetermined senior
officials when a special incident is recorded.
NJM Dispatching application provides incident details
and its location, as well as the location of responding
vehicles and their availability status. The application
then uses the ArcGIS Network Analyst extension with
an integrated automatic vehicle location (AVL) service
to determine the nearest available units and match
the response needs with predefined unit capabilities
and their current location. Accordingly, it recommends
the best units that could be assigned to the incident
as first responders. Furthermore, with the updates of
incident details, recommendations can be repeated
for second responder units and any additional units
needed.
Integration between NJM Dispatching application, other NJM applications, and external applications empowers dispatch officers
with the actionable information needed for efficient emergency response. Based on service area analysis, NJM Dispatching
application recommends units in the proximity of the incident and draws the route to the incident on the map.
NJM Mobile Data Terminal application
automatically receives the dispatched incident
and pushes it to the in-field officer, along with
all relevant information. Using the system's route
analysis capabilities, route mapping and driving
directions facilitate the unit's response to the
incident. Building diagrams are also provided to
speed up the responders' access to the incident
location. Nearby priority areas and hazards are
highlighted for dispatch and unit officers so that
they can avoid further risks and limit incident
impact. An open channel of communication
between NJM Dispatching and NJM Mobile Data
Terminal enables the continuous exchange of the
latest incident and unit status updates. The dispatch
officer can continuously monitor the movement of
all in-field units on an interactive map through the
integration of NJM Dispatching application with the
AVL service. Also, any updates to incident details
or status are shared with respective stakeholders
through audio and visual alerts as well as through a
live news feed.
Solid integration with government services through
an enterprise service bus enables operators,
dispatch officers, and unit officers to retrieve
information from civil records, traffic authority,
visa systems, and mobile operator systems.
NJM Crime and Incident
Analyzer provides a number of
temporal and spatial analysis
capabilities and reports that
can be shared with different
stakeholders.
Copyright © 2014 Esri. All rights reserved. Esri, the Esri globe logo and ArcGIS are trademarks, service marks, or registered marks of
Esri in the United States, the European Community, or certain other jurisdictions. Other companies and products or services mentioned
herein may be trademarks, service marks, or registered marks of their respective mark owners.
G63916
ESRI5/14sp
The follow-up on overall emergency response
performance is addressed through NJM Supervisor
application, which provides a complete, generic
map-based image of work progress, key performance
indicators, incident frequency, residential and
commercial zone classifications, and daily staff
performance reports. The system also supports
proactive emergency management activities through
NJM Mission Planning application, which uses ArcGIS
Spatial Analyst to enable geospatial modeling and
visualization of 2D pre-response plans for priority
areas, supported with 3D area visibility analysis and
line-of-sight analysis. The plans define the required
resources from different agencies to properly respond
to potential risks. These plans are shared with
dispatch and field officers for implementation.
Another powerful capability of the system is NJM Crime
and Incident Analyzer, which analyzes existing data using
ArcGIS Network Analyst and Spatial Analyst extensions
to provide a comprehensive view of incident and crime
density, geographic distribution, and temporal and
spatial recurrence patterns to help emergency response
authorities address the root causes behind incidents and
crimes. Analytical results generated by NJM Crime and
Incident Analyzer can be shared with related agencies
through generated reports.
The management of emergency resources and their
daily operations is handled through two different
applications. NJM Resource Geo-Manager enables
resource managers to add and manage emergency
response resources—personnel, animals, equipment,
and vehicles—and design templates defining the
required resources for the different units. NJM Task
Force Management manages duty rosters, shift
patterns, geographic zones, and resource assignment.
It also monitors shift performance and provides
different reports on work groups, shift schedules, and
shift duties.
In addition, the NCC needed to manage the business
rules governing the entire emergency response
workflow, future changes in the organizational structure
of emergency response agencies and departments,
roles and privileges, the availability of GIS data,
notification rules, dispatching policy, and the relations
between different applications. All these needs, along
with many other administration services, are addressed
through NJM Enterprise Manager application.
Finally, in order to guarantee continuous availability of
the system, the entire NJM environment is replicated
in a disaster recovery (DR) center remotely connected
to the main NJM system at the NCC data center
through a fiber-optics infrastructure. All tiers of the DR
environment are automatically synchronized with the
main data center environment to guarantee minimum
recovery efforts and downtime in the worst-case
scenario of physical damage to the data center and
the main system.
The Result
Emergency response time per incident has been
significantly reduced, and the process itself is more
efficient. All stakeholders now benefit from the GIS-
based common operational picture, which allows
an immediate connection between incidents, units,
critical infrastructures, priority assets, and other
critical information. In addition, the continuous
accumulation of data, along with the rich analytical
capabilities of the system, supports future response
and the reduction of potential risk. The situational
awareness provided by pushing the right information
to the right place at the right time enhances the
overall capabilities of Qatar's emergency response
efforts. The flexibility of NJM system paves the way to
accommodating new security needs and a safer future
for Qatar's residents and visitors.

Weitere ähnliche Inhalte

Was ist angesagt?

Technologies for Disaster Management
Technologies for Disaster ManagementTechnologies for Disaster Management
Technologies for Disaster ManagementBrandon Greenberg
 
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...Global Risk Forum GRFDavos
 
GIS applications in Emergency / Disaster Management
GIS applications in Emergency / Disaster ManagementGIS applications in Emergency / Disaster Management
GIS applications in Emergency / Disaster ManagementPhongsakorn Uar-amrungkoon
 
ICA_C2_SENSE_poster_10
ICA_C2_SENSE_poster_10ICA_C2_SENSE_poster_10
ICA_C2_SENSE_poster_10Refiz Duro
 
An introduction to disaster information sharing system and its possible util...
An introduction todisaster information sharing system and its possible util...An introduction todisaster information sharing system and its possible util...
An introduction to disaster information sharing system and its possible util...Tadashi Ise
 
National Preparedness System component: About TractorFax
National Preparedness System component: About TractorFax National Preparedness System component: About TractorFax
National Preparedness System component: About TractorFax JD Hamilton
 
Gis for Electric Distribution
Gis for Electric DistributionGis for Electric Distribution
Gis for Electric DistributionEsri
 

Was ist angesagt? (7)

Technologies for Disaster Management
Technologies for Disaster ManagementTechnologies for Disaster Management
Technologies for Disaster Management
 
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...
ICT for Disaster Risk Management-Managing Disaster Information-Global Risk Id...
 
GIS applications in Emergency / Disaster Management
GIS applications in Emergency / Disaster ManagementGIS applications in Emergency / Disaster Management
GIS applications in Emergency / Disaster Management
 
ICA_C2_SENSE_poster_10
ICA_C2_SENSE_poster_10ICA_C2_SENSE_poster_10
ICA_C2_SENSE_poster_10
 
An introduction to disaster information sharing system and its possible util...
An introduction todisaster information sharing system and its possible util...An introduction todisaster information sharing system and its possible util...
An introduction to disaster information sharing system and its possible util...
 
National Preparedness System component: About TractorFax
National Preparedness System component: About TractorFax National Preparedness System component: About TractorFax
National Preparedness System component: About TractorFax
 
Gis for Electric Distribution
Gis for Electric DistributionGis for Electric Distribution
Gis for Electric Distribution
 

Ähnlich wie Qatar Enters a New Era of Emergency Response and Proactive Security

Crisis management & situational awareness system in smart Cities
Crisis management & situational awareness system in smart CitiesCrisis management & situational awareness system in smart Cities
Crisis management & situational awareness system in smart CitiesGAURAV. H .TANDON
 
CRG WhitePaper FINAL 1-19-17
CRG WhitePaper FINAL 1-19-17CRG WhitePaper FINAL 1-19-17
CRG WhitePaper FINAL 1-19-17Frank Rodgers
 
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...IRJET Journal
 
IPSecurityCenterTM PSIM Enhancing Port Security
IPSecurityCenterTM PSIM Enhancing Port SecurityIPSecurityCenterTM PSIM Enhancing Port Security
IPSecurityCenterTM PSIM Enhancing Port SecurityAdlan Hussain
 
Wireless Reporting System for Accident Detection at Higher Speeds
Wireless Reporting System for Accident Detection at Higher SpeedsWireless Reporting System for Accident Detection at Higher Speeds
Wireless Reporting System for Accident Detection at Higher SpeedsIJERA Editor
 
Anvil ETMS Brochure FINAL_US
Anvil ETMS Brochure FINAL_USAnvil ETMS Brochure FINAL_US
Anvil ETMS Brochure FINAL_USDylan Shaver
 
Accisdent detection and notificstion system
Accisdent detection and notificstion systemAccisdent detection and notificstion system
Accisdent detection and notificstion systemSolomon Mutwiri
 
IRJET- Identification of Crime and Accidental Area using IoT
IRJET- Identification of Crime and Accidental Area using IoTIRJET- Identification of Crime and Accidental Area using IoT
IRJET- Identification of Crime and Accidental Area using IoTIRJET Journal
 
ACCIDENT DETECTION USING BiLSTM
ACCIDENT DETECTION USING BiLSTMACCIDENT DETECTION USING BiLSTM
ACCIDENT DETECTION USING BiLSTMIRJET Journal
 
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCE
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCEALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCE
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCEIRJET Journal
 
Research project IT Platform final draft
Research project IT Platform  final draft Research project IT Platform  final draft
Research project IT Platform final draft Didit Permana
 
A mobile agent based approach for data management to support 3 d emergency pr...
A mobile agent based approach for data management to support 3 d emergency pr...A mobile agent based approach for data management to support 3 d emergency pr...
A mobile agent based approach for data management to support 3 d emergency pr...Ijrdt Journal
 
Road Network Operation for sirway
Road Network Operation for sirwayRoad Network Operation for sirway
Road Network Operation for sirwaynazanin karimnezhad
 
Automated signal pre-emption system for emergency vehicles using internet of ...
Automated signal pre-emption system for emergency vehicles using internet of ...Automated signal pre-emption system for emergency vehicles using internet of ...
Automated signal pre-emption system for emergency vehicles using internet of ...IAESIJAI
 
IRJET- Emergency Medical Dispatcher
IRJET- Emergency Medical DispatcherIRJET- Emergency Medical Dispatcher
IRJET- Emergency Medical DispatcherIRJET Journal
 
Advanced High Speed Black Box Based Vehicle Crash Investigation System
Advanced High Speed Black Box Based Vehicle Crash Investigation SystemAdvanced High Speed Black Box Based Vehicle Crash Investigation System
Advanced High Speed Black Box Based Vehicle Crash Investigation Systemijtsrd
 
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...IRJET Journal
 
Impress newsletter #2
Impress newsletter #2Impress newsletter #2
Impress newsletter #2impress-fp7
 

Ähnlich wie Qatar Enters a New Era of Emergency Response and Proactive Security (20)

Crisis management & situational awareness system in smart Cities
Crisis management & situational awareness system in smart CitiesCrisis management & situational awareness system in smart Cities
Crisis management & situational awareness system in smart Cities
 
CRG WhitePaper FINAL 1-19-17
CRG WhitePaper FINAL 1-19-17CRG WhitePaper FINAL 1-19-17
CRG WhitePaper FINAL 1-19-17
 
GeoSsafety360_EN
GeoSsafety360_ENGeoSsafety360_EN
GeoSsafety360_EN
 
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...
IRJET- Smart Vehicle with Crash Detection and Emergency Vehicle Dispatch with...
 
IPSecurityCenterTM PSIM Enhancing Port Security
IPSecurityCenterTM PSIM Enhancing Port SecurityIPSecurityCenterTM PSIM Enhancing Port Security
IPSecurityCenterTM PSIM Enhancing Port Security
 
Wireless Reporting System for Accident Detection at Higher Speeds
Wireless Reporting System for Accident Detection at Higher SpeedsWireless Reporting System for Accident Detection at Higher Speeds
Wireless Reporting System for Accident Detection at Higher Speeds
 
Anvil ETMS Brochure FINAL_US
Anvil ETMS Brochure FINAL_USAnvil ETMS Brochure FINAL_US
Anvil ETMS Brochure FINAL_US
 
Accisdent detection and notificstion system
Accisdent detection and notificstion systemAccisdent detection and notificstion system
Accisdent detection and notificstion system
 
IRJET- Identification of Crime and Accidental Area using IoT
IRJET- Identification of Crime and Accidental Area using IoTIRJET- Identification of Crime and Accidental Area using IoT
IRJET- Identification of Crime and Accidental Area using IoT
 
ACCIDENT DETECTION USING BiLSTM
ACCIDENT DETECTION USING BiLSTMACCIDENT DETECTION USING BiLSTM
ACCIDENT DETECTION USING BiLSTM
 
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCE
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCEALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCE
ALPHA-ACCIDENT LOCATION PATIENT HEALTH ASSISTENCE
 
Research project IT Platform final draft
Research project IT Platform  final draft Research project IT Platform  final draft
Research project IT Platform final draft
 
Natural Disaster
Natural DisasterNatural Disaster
Natural Disaster
 
A mobile agent based approach for data management to support 3 d emergency pr...
A mobile agent based approach for data management to support 3 d emergency pr...A mobile agent based approach for data management to support 3 d emergency pr...
A mobile agent based approach for data management to support 3 d emergency pr...
 
Road Network Operation for sirway
Road Network Operation for sirwayRoad Network Operation for sirway
Road Network Operation for sirway
 
Automated signal pre-emption system for emergency vehicles using internet of ...
Automated signal pre-emption system for emergency vehicles using internet of ...Automated signal pre-emption system for emergency vehicles using internet of ...
Automated signal pre-emption system for emergency vehicles using internet of ...
 
IRJET- Emergency Medical Dispatcher
IRJET- Emergency Medical DispatcherIRJET- Emergency Medical Dispatcher
IRJET- Emergency Medical Dispatcher
 
Advanced High Speed Black Box Based Vehicle Crash Investigation System
Advanced High Speed Black Box Based Vehicle Crash Investigation SystemAdvanced High Speed Black Box Based Vehicle Crash Investigation System
Advanced High Speed Black Box Based Vehicle Crash Investigation System
 
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...
IRJET- Preliminary Medical Monitoring System in Ambulance for Rescue of Accid...
 
Impress newsletter #2
Impress newsletter #2Impress newsletter #2
Impress newsletter #2
 

Mehr von Esri

INIA- CISA: Análisis de las amenazas en la fauna silvestre
INIA- CISA: Análisis de las amenazas en la fauna silvestreINIA- CISA: Análisis de las amenazas en la fauna silvestre
INIA- CISA: Análisis de las amenazas en la fauna silvestreEsri
 
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...Esri
 
Plataforma Smart City de Móstoles
Plataforma Smart City de MóstolesPlataforma Smart City de Móstoles
Plataforma Smart City de MóstolesEsri
 
ArcGIS Online para Organizaciones
ArcGIS Online para OrganizacionesArcGIS Online para Organizaciones
ArcGIS Online para OrganizacionesEsri
 
Molina de Segura se convierte en una smart city
Molina de Segura se convierte en una smart cityMolina de Segura se convierte en una smart city
Molina de Segura se convierte en una smart cityEsri
 
Portal for ArcGIS
Portal for ArcGISPortal for ArcGIS
Portal for ArcGISEsri
 
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime Data
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime DataGIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime Data
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime DataEsri
 
An Effective Tool for Drinking Water Protection
An Effective Tool for Drinking Water ProtectionAn Effective Tool for Drinking Water Protection
An Effective Tool for Drinking Water ProtectionEsri
 
GeoCollector for ArcPad
GeoCollector for ArcPadGeoCollector for ArcPad
GeoCollector for ArcPadEsri
 
GeoCollector for ArcGIS for Windows Mobile
GeoCollector for ArcGIS for Windows MobileGeoCollector for ArcGIS for Windows Mobile
GeoCollector for ArcGIS for Windows MobileEsri
 
Data Appliance for ArcGIS
Data Appliance for ArcGISData Appliance for ArcGIS
Data Appliance for ArcGISEsri
 
Esri and BlackBridge
Esri and BlackBridgeEsri and BlackBridge
Esri and BlackBridgeEsri
 
GeoPlanner for ArcGIS
GeoPlanner for ArcGISGeoPlanner for ArcGIS
GeoPlanner for ArcGISEsri
 
Esri and AccuWeather
Esri and AccuWeatherEsri and AccuWeather
Esri and AccuWeatherEsri
 
Esri and Airbus Defense & Space
Esri and Airbus Defense & SpaceEsri and Airbus Defense & Space
Esri and Airbus Defense & SpaceEsri
 
Esri US Data Fact Sheet
Esri US Data Fact SheetEsri US Data Fact Sheet
Esri US Data Fact SheetEsri
 
ArcGIS for Server on Microsoft Azure Jumpstart
ArcGIS for Server on Microsoft Azure JumpstartArcGIS for Server on Microsoft Azure Jumpstart
ArcGIS for Server on Microsoft Azure JumpstartEsri
 
ArcGIS for the Military--Maritime Operations
ArcGIS for the Military--Maritime OperationsArcGIS for the Military--Maritime Operations
ArcGIS for the Military--Maritime OperationsEsri
 
Esri Geoportal Server
Esri Geoportal ServerEsri Geoportal Server
Esri Geoportal ServerEsri
 
ArcGIS GeoEvent Extension for Server
ArcGIS GeoEvent Extension for ServerArcGIS GeoEvent Extension for Server
ArcGIS GeoEvent Extension for ServerEsri
 

Mehr von Esri (20)

INIA- CISA: Análisis de las amenazas en la fauna silvestre
INIA- CISA: Análisis de las amenazas en la fauna silvestreINIA- CISA: Análisis de las amenazas en la fauna silvestre
INIA- CISA: Análisis de las amenazas en la fauna silvestre
 
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...
Aena Aeropuerto Adolfo Suárez-Barajas crea potentes aplicaciones para sus cli...
 
Plataforma Smart City de Móstoles
Plataforma Smart City de MóstolesPlataforma Smart City de Móstoles
Plataforma Smart City de Móstoles
 
ArcGIS Online para Organizaciones
ArcGIS Online para OrganizacionesArcGIS Online para Organizaciones
ArcGIS Online para Organizaciones
 
Molina de Segura se convierte en una smart city
Molina de Segura se convierte en una smart cityMolina de Segura se convierte en una smart city
Molina de Segura se convierte en una smart city
 
Portal for ArcGIS
Portal for ArcGISPortal for ArcGIS
Portal for ArcGIS
 
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime Data
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime DataGIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime Data
GIS-Based Web Services Provide Rapid Analysis and Dissemination of Maritime Data
 
An Effective Tool for Drinking Water Protection
An Effective Tool for Drinking Water ProtectionAn Effective Tool for Drinking Water Protection
An Effective Tool for Drinking Water Protection
 
GeoCollector for ArcPad
GeoCollector for ArcPadGeoCollector for ArcPad
GeoCollector for ArcPad
 
GeoCollector for ArcGIS for Windows Mobile
GeoCollector for ArcGIS for Windows MobileGeoCollector for ArcGIS for Windows Mobile
GeoCollector for ArcGIS for Windows Mobile
 
Data Appliance for ArcGIS
Data Appliance for ArcGISData Appliance for ArcGIS
Data Appliance for ArcGIS
 
Esri and BlackBridge
Esri and BlackBridgeEsri and BlackBridge
Esri and BlackBridge
 
GeoPlanner for ArcGIS
GeoPlanner for ArcGISGeoPlanner for ArcGIS
GeoPlanner for ArcGIS
 
Esri and AccuWeather
Esri and AccuWeatherEsri and AccuWeather
Esri and AccuWeather
 
Esri and Airbus Defense & Space
Esri and Airbus Defense & SpaceEsri and Airbus Defense & Space
Esri and Airbus Defense & Space
 
Esri US Data Fact Sheet
Esri US Data Fact SheetEsri US Data Fact Sheet
Esri US Data Fact Sheet
 
ArcGIS for Server on Microsoft Azure Jumpstart
ArcGIS for Server on Microsoft Azure JumpstartArcGIS for Server on Microsoft Azure Jumpstart
ArcGIS for Server on Microsoft Azure Jumpstart
 
ArcGIS for the Military--Maritime Operations
ArcGIS for the Military--Maritime OperationsArcGIS for the Military--Maritime Operations
ArcGIS for the Military--Maritime Operations
 
Esri Geoportal Server
Esri Geoportal ServerEsri Geoportal Server
Esri Geoportal Server
 
ArcGIS GeoEvent Extension for Server
ArcGIS GeoEvent Extension for ServerArcGIS GeoEvent Extension for Server
ArcGIS GeoEvent Extension for Server
 

Kürzlich hochgeladen

Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarPrecisely
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 

Kürzlich hochgeladen (20)

Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity Webinar
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
20230104 - machine vision
20230104 - machine vision20230104 - machine vision
20230104 - machine vision
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 

Qatar Enters a New Era of Emergency Response and Proactive Security

  • 1. Qatar Enters a New Era of Emergency Response and Proactive Security A Unified Geospatial Infrastructure Boosts the Country's Response Capabilities with Actionable Information Contact Information Maj. Aref Hassan Ebrahim PM, Technical Affairs Department NCC, MOI, Qatar E-mail: aibrahim@moi.gov.qa Mahmoud Osama Products Development Manager Esri Northeast Africa, Egypt E-mail: mahmoud.osama @esrinea.com Whenever an urgent situation poses a risk to life or property, an immediate, organized, and collaborative response from those stakeholders responsible for emergency operations is required. The success of emergency response depends on real-time dissemination of incident information and continuous status updates. The State of Qatar, a country on the Arabian Gulf, has created the National Command Center (NCC) to manage a coordinated response to both local and national emergencies. The NCC works with different national agencies to evaluate emergency situations and implement the appropriate response. These agencies include the country's Emergency Service Center; the Ministry of Interior; Internal Security Forces; and the Hamad Medical Corporation, operator of Qatar's national ambulance services. The Challenge Because the emergency response workflows of the NCC have procedures in common with related agencies, strategic and operational decision making is dependent on information retrieval and communication between them. Therefore, the NCC needed an extensible, unified system that centralized data located in those agencies to streamline workflows, connect all responsible agencies to facilitate knowledge sharing, and enhance performance. In addition, because of the extensive use of GIS in the country, the new system had to provide an inclusive, GIS-based common operational picture capable of geospatial analysis from a myriad of data sources.
  • 2. The Solution Qatar-based Mannai Corporation and Esri Northeast Africa in Egypt, in consultation with Esri's national security team, developed a solution that fulfilled the extensive requirements of the NCC. NJM (the Arabic acronym for Unified Geospatial Infrastructure) is a web-based, bilingual (Arabic/ English) geographic security system built on the ArcGIS® platform. It includes a number of interactive applications and a unified geodatabase that hosts all geographic and tabular data in a single repository. NJM integrates all NCC functions into a single system and seamlessly interfaces with other systems when needed. NJM supports the NCC's emergency response workflow, starting with incident reporting, when NJM Call Taking application receives a call for service. Through computer telephony integration, the caller's telephone number is identified with an automatic number identification system. The location and related information are then retrieved and displayed on a map through integration with the automatic location identification services provided by mobile operators. Based on that location, the application provides the emergency call operator with locational information, including the records of nearby incidents, hazardous materials, and critical infrastructures. Predefined instructions and inquiries (or ProQA directions for medical cases), per incident classification, guide the operator through the information collecting procedure. For certain situations, the NCC requested that senior officials be notified about specific incidents that require special attention. This need is addressed through the integration of the application with the short message service (SMS). An SMS is automatically sent by NJM system to notify predetermined senior officials when a special incident is recorded. NJM Dispatching application provides incident details and its location, as well as the location of responding vehicles and their availability status. The application then uses the ArcGIS Network Analyst extension with an integrated automatic vehicle location (AVL) service to determine the nearest available units and match the response needs with predefined unit capabilities and their current location. Accordingly, it recommends the best units that could be assigned to the incident as first responders. Furthermore, with the updates of incident details, recommendations can be repeated for second responder units and any additional units needed. Integration between NJM Dispatching application, other NJM applications, and external applications empowers dispatch officers with the actionable information needed for efficient emergency response. Based on service area analysis, NJM Dispatching application recommends units in the proximity of the incident and draws the route to the incident on the map.
  • 3. NJM Mobile Data Terminal application automatically receives the dispatched incident and pushes it to the in-field officer, along with all relevant information. Using the system's route analysis capabilities, route mapping and driving directions facilitate the unit's response to the incident. Building diagrams are also provided to speed up the responders' access to the incident location. Nearby priority areas and hazards are highlighted for dispatch and unit officers so that they can avoid further risks and limit incident impact. An open channel of communication between NJM Dispatching and NJM Mobile Data Terminal enables the continuous exchange of the latest incident and unit status updates. The dispatch officer can continuously monitor the movement of all in-field units on an interactive map through the integration of NJM Dispatching application with the AVL service. Also, any updates to incident details or status are shared with respective stakeholders through audio and visual alerts as well as through a live news feed. Solid integration with government services through an enterprise service bus enables operators, dispatch officers, and unit officers to retrieve information from civil records, traffic authority, visa systems, and mobile operator systems. NJM Crime and Incident Analyzer provides a number of temporal and spatial analysis capabilities and reports that can be shared with different stakeholders.
  • 4. Copyright © 2014 Esri. All rights reserved. Esri, the Esri globe logo and ArcGIS are trademarks, service marks, or registered marks of Esri in the United States, the European Community, or certain other jurisdictions. Other companies and products or services mentioned herein may be trademarks, service marks, or registered marks of their respective mark owners. G63916 ESRI5/14sp The follow-up on overall emergency response performance is addressed through NJM Supervisor application, which provides a complete, generic map-based image of work progress, key performance indicators, incident frequency, residential and commercial zone classifications, and daily staff performance reports. The system also supports proactive emergency management activities through NJM Mission Planning application, which uses ArcGIS Spatial Analyst to enable geospatial modeling and visualization of 2D pre-response plans for priority areas, supported with 3D area visibility analysis and line-of-sight analysis. The plans define the required resources from different agencies to properly respond to potential risks. These plans are shared with dispatch and field officers for implementation. Another powerful capability of the system is NJM Crime and Incident Analyzer, which analyzes existing data using ArcGIS Network Analyst and Spatial Analyst extensions to provide a comprehensive view of incident and crime density, geographic distribution, and temporal and spatial recurrence patterns to help emergency response authorities address the root causes behind incidents and crimes. Analytical results generated by NJM Crime and Incident Analyzer can be shared with related agencies through generated reports. The management of emergency resources and their daily operations is handled through two different applications. NJM Resource Geo-Manager enables resource managers to add and manage emergency response resources—personnel, animals, equipment, and vehicles—and design templates defining the required resources for the different units. NJM Task Force Management manages duty rosters, shift patterns, geographic zones, and resource assignment. It also monitors shift performance and provides different reports on work groups, shift schedules, and shift duties. In addition, the NCC needed to manage the business rules governing the entire emergency response workflow, future changes in the organizational structure of emergency response agencies and departments, roles and privileges, the availability of GIS data, notification rules, dispatching policy, and the relations between different applications. All these needs, along with many other administration services, are addressed through NJM Enterprise Manager application. Finally, in order to guarantee continuous availability of the system, the entire NJM environment is replicated in a disaster recovery (DR) center remotely connected to the main NJM system at the NCC data center through a fiber-optics infrastructure. All tiers of the DR environment are automatically synchronized with the main data center environment to guarantee minimum recovery efforts and downtime in the worst-case scenario of physical damage to the data center and the main system. The Result Emergency response time per incident has been significantly reduced, and the process itself is more efficient. All stakeholders now benefit from the GIS- based common operational picture, which allows an immediate connection between incidents, units, critical infrastructures, priority assets, and other critical information. In addition, the continuous accumulation of data, along with the rich analytical capabilities of the system, supports future response and the reduction of potential risk. The situational awareness provided by pushing the right information to the right place at the right time enhances the overall capabilities of Qatar's emergency response efforts. The flexibility of NJM system paves the way to accommodating new security needs and a safer future for Qatar's residents and visitors.