EOK Technologies is an IT consulting firm that helps healthcare clients implement business technology solutions. They have 150+ employees across offices in the US, India, and Middle East. EOK specializes in healthcare solutions like EMR implementations, data warehousing, business intelligence, and regulatory compliance. They take a collaborative approach and combine industry expertise with best practices to deliver customized solutions.
1. EOK Technologies – Company Overview
Presentation to
United Health Group
June 12, 2012
2. About EOK Technologies
EOK Technologies is a leading Information Technology consulting firm serving
Healthcare clients throughout North America. We help Payers, Providers and
Life science organizations nationwide implement business-driven technology
solutions that integrate business processes, Improve worker productivity,
Increase customer loyalty and create a more agile enterprise to better respond
to new business opportunities. We collaborate with our clients to strategize,
build and implement technology-enabled business solutions to gain
measurable competitive advantage.
Strengths that distinguish EOK Technologies in the marketplace:
• Unique consulting model that provides an implementation-oriented
partnership with clients.
• Broad and evolving service offerings
• Best practice methodology ensuring integration of Technical implementation,
Process design and Workforce transition
• Global Delivery/Outsourcing, Global Support and Application Development
Capabilities
• National Focus, but Local commitment
• Extensive industry expertise
3. About EOK Technologies
Founded: 2005
Offices across: USA, India and Middle East
Global Headquarters: California, USA
150+ colleagues
Dedicated Solution practices
Industry Focus: Healthcare, BFSI, High Tech,
Manufacturing and Telecom
Suite of services: Consulting, Technology
and Outsourcing services
Global Model for delivering results
• Onsite, Offsite, Nearshore, Offshore
Uniquely positioned to become clients
transformational partner of choice
4. Commitment
• To enable swift, dramatic
Our Promise: transformation of your critical business
and IT functions.
• We combine deep Industry, Business
process, and Technical expertise with
disciplined program management and
Our Approach: an integrated team of global and local
professionals to craft custom solutions
that meet each client’s specific
business requirements.
• We make your organization more
Your Results: efficient, more effective, and more
valuable to your customers Now - And
for the Long term
6. EOK Team - Introduction
Presentation to
United Health Group
June 12, 2012
7. Management Team
Umesh Prabhu , CEO
A founding partner of EOK, Umesh heads EOK’s Corporate Strategy and
Operations. A seasoned professional, with over 20 years in High Tech,
Manufacturing and more recently Healthcare, Umesh has the ability to
interconnect business models with opportunity, helping deliver value for our
clients. He has a proven ability to develop and deploy a long term strategic
vision, establish and nurture strong relationships with clients, business
partners, and building strong talented teams. His strengths in management
and understanding of the underlying technology and innovation trends have
made EOK, a leading integrator in the Enterprise market.
8. Management Team
Cleo Smith, Vice President of Sales & Business Development
His focus and vision is to grow EOK Technologies into a major global player in
the IT services industry. Cleo Smith has over 17 years of notable experience
in sales and consulting outsourced IT services. His significant experience in
solving business problems around application development, document
workflow, transaction processing, data conversions and regulatory
compliance has led him to achieve success and excel in selling enterprise level
IT solutions to corporate and government accounts.
Previously Cleo was the Global Head of Sales and Business Development at
Knowledge Matrix, a pure-play international system integration consultancy
and outsourcing company for Fortune 1000 clients. Prior to Knowledge
Matrix, Cleo has held VP level Business Development positions at
Goldstone, Lavante, eTouch Systems, Ciber and West Valley Staffing
Group. Cleo started his career as Vice President of Major Accounts at Robert
Half International..
9. Management Team
Ted Horne, Regional VP/Healthcare Sales
Ted has over 17 years in the IT consulting industry leading sales and
marketing both globally and in North America for firms such as
Capgemini, Keane, Satyam and is now the Regional VP for EOK
Technologies. He has worked with GE Healthcare, Blue Cross/Blue Shield
of Wisconsin, digiChart, Healthscreen, ICON and Trustmark Insurance to
help them bridge the gap between strategy and execution of IT projects
to help transform IT operations.
He has developed Enterprise Data Warehouse/Business Intelligence
practices for Keane, Kanbay (Capgemini), and Stratagem for the Financial
Services and Healthcare industry verticals with a focus on how to help
clients prioritize strategic business goals without being bogged down in
the minutiae of data.
11. EOK Technologies – Healthcare
Solutions and Expertise
Presentation to
United Health Group
June 12, 2012
12. Our Solutions and Expertise
Business-Driven Solutions EOK Services
• EMR Implementations and End-to-End Solution Delivery
Customization
IT Strategic Consulting
• Enterprise Portals / Content Mgmt
• SOA and Business Process Mgmt IT Architecture Planning
• Data Warehouse and Business Business Process & Workflow
Consulting
Intelligence
• Clinical Analytics and Business Intelligence Usability and UI Consulting
• Regulatory Compliance Custom Application Development
• ICD-10 Transition Offshore Development
• User-Centered Custom Applications Package Selection, Implementation
• CRM Solutions and Integration
• Enterprise Performance Management Architecture & Application
• Self-Service & Patient Engagement Migrations
• eCommerce & Product Information Education
Management
• Industry-Specific Solutions
• Mobile Technology
• Security Assessments
13. Healthcare – Technology Focus
Clinical
EMR, Systems Analyst, HL7 Interface Analyst, ICD10 - [PM /
Analysts], Business Analyst, Data Analyst
Data Warehouse
Project Mgr, Data Architect, ETL Architect, Data Modelers, Data Analyst,
Testers, Developers
Business Intelligence
COGNOS, SAS, Qlikview, Business Objects, OBIEE / OBIA, SSRS, Microstrategy,
SAP, EPM
Technologies
.net, Java, UNIX/Linux, IT security, Citrix, PEGA, JBOSS, SCRUM / AGILE, CRM
[Netsuite, Salesforce.com ], Portals [Liferay, Sharepoint, Websphere], EAI
Mobile Development
iOS, Android, Windows Mobile, BlackBerry, HTML5
14. Healthcare – IT Services
• ICD-10|5010 Services
Assessment
Remediation
Transition
• Application Maintenance and Development
Custom Application Development
Support & Maintenance of Custom Applications
Testing Service
• IT Infrastructure Management Services
Virtualization Support
Database Management and Implementation
Redundant Storage Solutions Including Long-term Archiving
Server Deployment
Disaster Recovery and Business Continuity Management
15. Healthcare – IT Services
• EMR* and Application Implementation & Support Services
EMR Readiness Assessment
EMR Strategic Plan
EMR Selection & Contract Negotiation
Clinical Systems Data Conversions/Archiving
Implementation - Project Management / Assistance
* - Paragon, Epic, GE-Centricity, Cerner, MEDITECH, Eclipsys, Lawson
• Cloud SaaS Solutions
PIE: Patient Information Exchange Portal
PIE/FIE Archive
Clinical Archives
Patient Accounting
Human Resources
Payroll
General Financial Software Applications
16. Healthcare – IT Services
• Meaningful Use
Gap analysis between current state and Meaningful Use criteria
Roadmap to achieve Meaningful Use
Readiness to take on change
Assessment of current EHR vendors plan
Availability of resources
Discussion of appropriate criteria selection for your facility
Identify barriers
Assess infrastructure
Technology and application readiness
• PACS (Picture Archival Communications System)
17. Healthcare – IT Services
Often as healthcare facilities move from legacy information systems to
new systems, the data conversion for much of the data is either not done
or limited in scope by the vendors involved. With this being said, it is not
unusual for hospitals to continue to pay many thousands of dollars in
support fees for many years on unused systems for the sole purpose of
having access to the historical financial and clinical data on the system.
• Control financial and clinical data
Data Archiving project management with progress status reporting
Site specific development and documentation of the data archiving
process
Data extraction assistance of files from the legacy system
Archiving development programming
“Mock/Test” archives allows the site to validate data prior to go-live
Data Retrieval System Design and testing
18. Healthcare – BI Analytics
• Track & Monitor operational performance
• Identify trends, detect patterns & predict outcomes
• Model business decisions
• Monitor quality initiatives & care programs
• Enterprise performance based on KPIs
• Reporting & Analytics
Cost of services
Staff performance
Risk management & compliance
Profitability
• Monitor Clinical Processes
Improve Quality, Safety, Risks & Outcomes
• Budgeting & Planning
Expense planning based on patient days, visits, units of services &
procedures
Operational plans for facilities, clinics & service lines
Manage & Consolidate plans in integrated workflows
19. Healthcare – Partial list of Projects Undertaken
• OB-GYN Solutions Provider
Architected, Developed & Tested an EHR & PMS system built with
Microsoft .NET
• Integrated Chiropractic Software provider
CCHIT Certification
• Canadian Provider of Physician Practice Enhancement Services
Developed EMR system
Managed Care system
HL-7 interfaces
• Global Healthcare Manufacturer and Services Provider
Data Warehouse projects
Acquisition & Integration portals
Global Help Desk
20. Healthcare – Partial list of Projects Undertaken
• Instrument Readiness provider
Tissue tracking system with bar coding
• Private, Not-for-Profit health system in California
SQL Server / Database Upgrade
ICD-10 Transformation
Data Warehouse projects
• Leading Health Management Solutions provider
Project Manager / Business Analyst / System Analyst
Data Architect / Data Analyst / ETL Architect / Reporting Analyst
HL7 Interface Analyst
Cognos Architect / Developers
22. Typical Engagement Model and Team Structure
Client / EOK ONSITE TEAM EOK OFFSHORE TEAM
Client EOK
Support Groups
Directors / Senior VP – Client
Vertical Head Technical
Management Management
Architecture Group
IS Manager Onsite Account Infrastructure
Manager Offshore Account Manager
Practice
IT Team
Quality / Process
Onsite Team Global IT infra team Team
Global User Base
Quality Assurance
Team
23. Execution Approach
Onsite Offshore
Customer Account Project
Management Management
Service SLAs at
Steady State
Due Diligence System Study and Hands on Environment Setup
Primary Contact
and SoW Onsite Transition Shadow Support and Ownership
Engagement
Begins