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ELIG.org Marketplace results-based stories programme
- 1. Results, Results, Results ELIG.org Marketplace results-based stories programme Piers Lea, LINE Communications Laura Overton, Towards Maturity
- 2. CEO Survey L&D strategy and delivery is completely aligned with your company‟s operational strategy Agree Independent opinion research among senior decision makers at 100 of the UK’s largest 500 firms by turnover. 18% Conducted by: Coleman Parkes for Capita
- 3. What? Objective of Marketplace Group „Top 10‟ project How do we get Leadership‟s attention? ?
- 4. Top 10 – delivering performance, speed, reach, profit, skill! Retail Top 10% Boots stores participating in e-learning report increased sales & improved business performance The IKEA Concept Training Programme saves €I.5m a year Dixons Retail - improving sales prices by 30% and customer service metrics by 25% IT The world‟s largest classroom: CISCO Network Academy reaches 1 million students a year in 165 countries Healthcare Reduction in time to competence for NHS radiologists from 16 weeks to 7 Manufacturing Caterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learners New graduate engineers at Howdens reached competency 3 times faster Automotive Ford improves sales performance and reduces time-to-competence by more than 50% across 24 European Markets via Ford Learning Centre Government Learndirect: Transforming UK skills delivery with 700,000 skills for life test passes Columbia provides worker training for entire population
- 6. Retail - Boots Top 10% stores participating in e-learning report increased sales & improved business performance
- 7. Retail - Boots 10% stores completing e-learning show a significant increase in sales
- 8. Retail - Boots Travel Insurance stores show 100% increase in sales
- 10. Retail – IKEA Training time compressed by 50%
- 11. Retail – IKEA €1.2m saved in first year
- 12. Retail – IKEA Further Asian expansion made possible
- 13. Retail – Dixons Retail
- 14. Retail – Dixons Retail Statutory compliance improved, saving £500,000 in year 1
- 15. Retail – Dixons Retail 35% of staff access learning at home
- 16. Retail – Dixons Retail 15 million page hits from staff in their online learning environment every month
- 17. Retail – Dixons Retail Bottom line business benefits by improving sales prices by 30% and customer service metrics by 25%
- 18. IT – CISCO
- 19. IT – CISCO Over 3.25 million people trained in 165 countries
- 20. IT – CISCO 900,000 currently active students
- 21. IT – CISCO 70% attained a job or job improvement and 93% a job or education opportunity
- 22. IT – CISCO “No reason why this method of teaching shouldn‟t apply to most subjects…”
- 23. Health – NHS Radiology
- 24. Health – NHS Radiology Fourfold increase in the number of radiologists qualifying
- 25. Health – NHS Radiology Reduction of time to competence: 16 months down to 7 months* *Trial by: Norwich Academy of Radiology
- 26. Health – NHS Radiology “the most positive development in medical education in 20 years.” NHS Chief Medical Officer
- 27. Health – NHS Radiology Forerunner to 53 projects 200,000 active learners 1,500,000 hours of education
- 29. Manufacturing - Caterpillar 40% improvement on sales performance via on-line delivery to 10,000 learners
- 30. Manufacturing - Caterpillar 40% improvement in key metrics including overall sales performance
- 31. Manufacturing - Caterpillar Over 10,000 sales people have been assessed
- 33. Manufacturing - Howden New graduates reached competency 30% faster
- 34. Manufacturing - Howden contributed to a significant reduction in staff turnover rates from 7% to 2.5%
- 35. Manufacturing - Howden 79% line managers agreed that student performance has increased
- 36. Automotive – Ford of Europe
- 37. Automotive - Ford of Europe Over 24,000 sales people registered
- 38. Automotive - Ford of Europe Per capita training cost reduced by 74%
- 39. Automotive – Ford of Europe Training time reduced from 37 months to 13
- 40. Automotive – Ford of Europe Average of 2.4 cars increase per learner (21.8% increase in sales) Control Group Sizes of 1,000 people Across 21 European markets
- 41. Government agency - learndirect
- 42. Government agency - learndirect 700,000 skills for life test passes
- 43. Government agency - learndirect 77% of learners say learning with learndirect improved their confidence
- 44. Government agency - learndirect 65% of learners say their career has benefited from learning with learndirect
- 45. Government agency - learndirect 51% of unemployed learners gain employment within 6-12 months of leaving learndirect
- 46. Government agency– SENA, Colombia – cross check
- 47. Government agency– SENA, Colombia Financed by a 2% payroll tax to which all corporations contribute, SENA is an organisation tasked with achieving major social and economic goals for the Colombian nation.
- 48. Government agency– SENA, Colombia 2.5 million courses taken in 2009
- 49. Government agency– SENA, Colombia Rising to 4 million courses in 2010* *Prediction supplied by: Richard Horton, MIET, MEng, BSc(Hons) Regional Vice President for Europe, Middle East and Africa. Blackboard
- 50. Government agency– SENA, Colombia Reaching 6 million Colombian people
- 51. Towards Maturity - update
- 52. Towards Maturity 6 longitudinal surveys 2200 organisations
- 53. Towards Maturity 22% improvement Time to Competency
- 54. Contacts Towards Maturity & Co-Chair LINE Communications & Chair Marketplace Group ELIG Marketplace Group ELIG Laura Overton Piers Lea Laura@towardsmaturity.org Piers.lea@line.co.uk; www.towardsmaturity.org/2012benchmark www.line.co.uk ELIG.org Marketplace Group
Hinweis der Redaktion
- RetailTop 10% Boots stores participating in e-learning report increased sales & improved business performance RetailThe IKEA Concept Training Programme saves €I.5m a year RetailBottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25% HealthcareReduction in time to competence for NHS radiologists from 16 weeks to 7 TechnologyThe world’s largest classroom: CISCO Network Academy reaches 1 million students a year ManufacturingCaterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learners ManufacturingNew graduate engineers at Howdens reached competency 3 times faster as a result of new technology enabled induction programme AutomotiveFord improves sales performance across 24 European Markets via Ford Learning Centre Government agencyColumbia provides worker training for entire population Government agencylearndirect: Transforming skills delivery with 700,000 skills for life test passes
- Top 10% Boots stores participating in e-learning report increased sales & improved business performance71% of Boots UK 's 65,000 employees have actively engage with online learning, resulting in improved sales and customer loyalty.Reported business improvements include:10% of stores completing e-learning show a significant increase in sales;Electrical BeCosmetics – the top auty – the top 10% of stores completing Electrical Beauty e-learning show a significant increase in sales;Travel Insurance – stores completing e-learning show a 100% increase in sales;Customer Care - the top 10% highest engaged stores show a 3% point increase in their score compared to others.Impact on Great Place to Work Score - When considering the question ‘I have the training I need to do a great job’, the top 10% highest engaged stores show a 5% point increase.“eLearning is universally loved by our people in stores.” - Alex Gourlay, Chief Executive of the Health and Beauty Division, Alliance Boots
- Top 10% Boots stores participating in e-learning report increased sales & improved business performance71% of Boots UK 's 65,000 employees have actively engage with online learning, resulting in improved sales and customer loyalty.Reported business improvements include:10% of stores completing e-learning show a significant increase in sales;Electrical BeCosmetics – the top auty – the top 10% of stores completing Electrical Beauty e-learning show a significant increase in sales;Travel Insurance – stores completing e-learning show a 100% increase in sales;Customer Care - the top 10% highest engaged stores show a 3% point increase in their score compared to others.Impact on Great Place to Work Score - When considering the question ‘I have the training I need to do a great job’, the top 10% highest engaged stores show a 5% point increase.“eLearning is universally loved by our people in stores.” - Alex Gourlay, Chief Executive of the Health and Beauty Division, Alliance Boots
- Top 10% Boots stores participating in e-learning report increased sales & improved business performance71% of Boots UK 's 65,000 employees have actively engage with online learning, resulting in improved sales and customer loyalty.Reported business improvements include:10% of stores completing e-learning show a significant increase in sales;Electrical BeCosmetics – the top auty – the top 10% of stores completing Electrical Beauty e-learning show a significant increase in sales;Travel Insurance – stores completing e-learning show a 100% increase in sales;Customer Care - the top 10% highest engaged stores show a 3% point increase in their score compared to others.Impact on Great Place to Work Score - When considering the question ‘I have the training I need to do a great job’, the top 10% highest engaged stores show a 5% point increase.“eLearning is universally loved by our people in stores.” - Alex Gourlay, Chief Executive of the Health and Beauty Division, Alliance Boots
- Top 10% Boots stores participating in e-learning report increased sales & improved business performance71% of Boots UK 's 65,000 employees have actively engage with online learning, resulting in improved sales and customer loyalty.Reported business improvements include:10% of stores completing e-learning show a significant increase in sales;Electrical BeCosmetics – the top auty – the top 10% of stores completing Electrical Beauty e-learning show a significant increase in sales;Travel Insurance – stores completing e-learning show a 100% increase in sales;Customer Care - the top 10% highest engaged stores show a 3% point increase in their score compared to others.Impact on Great Place to Work Score - When considering the question ‘I have the training I need to do a great job’, the top 10% highest engaged stores show a 5% point increase.“eLearning is universally loved by our people in stores.” - Alex Gourlay, Chief Executive of the Health and Beauty Division, Alliance Boots
- The IKEA Concept Training Programme saves €I.5m a year When IKEA decided to employ a blended learning solution instead of traditional learning methods, it resulted in savings of almost €I.5m per year and reduced training time from 14 days to 7.The challenges:IKEA retailers were demanding a reduction in the length of the overall training programme from 2 weeks to 5 days.The front-led and trainer-centered format of the foundation training programme did not fit the learning culture of IKEA.Rapid expansion in Asia followed by economic fluctuations required running the training locally rather than sending managers to the headquarters in Delft. The feasibility of rolling out the training in its current form on a local level was logistically and financially impossible.The outcomes of the blended learning solution:Replaced the need for 18 trainers and 1 facilitator to deliver the programme to 2 facilitators€3,770 savings in printed material per training sessionIncreased awareness of and confidence in IKEA ConceptSupported global expansion strategy by creating a model that is scalableAward winning designBetter learner feedback and better results
- Bottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25%Since the introduction of the Dixons formal personalised online learning programme, staff now demonstrate an appetite for learning resulting in an average 15 million page hits in their online learning environment every four weeks. 35% of staff access learning at home and via their own devices leading to these bottom line business results:Statutory compliance improved, saving £500,000 in year 125% improvement in customer service metricsA recent pilot to encourage staff to use video to share their own knowledge with their peers has improved results even further. Stores participating in early pilots of video sharing have increased the average retail laptop price by 30% compared with those who did not.See the full story here http://www.towardsmaturity.org/article/2012/03/22/dixons-retail/
- Bottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25%Since the introduction of the Dixons formal personalised online learning programme, staff now demonstrate an appetite for learning resulting in an average 15 million page hits in their online learning environment every four weeks. 35% of staff access learning at home and via their own devices leading to these bottom line business results:Statutory compliance improved, saving £500,000 in year 125% improvement in customer service metricsA recent pilot to encourage staff to use video to share their own knowledge with their peers has improved results even further. Stores participating in early pilots of video sharing have increased the average retail laptop price by 30% compared with those who did not.See the full story here http://www.towardsmaturity.org/article/2012/03/22/dixons-retail/
- Bottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25%Since the introduction of the Dixons formal personalised online learning programme, staff now demonstrate an appetite for learning resulting in an average 15 million page hits in their online learning environment every four weeks. 35% of staff access learning at home and via their own devices leading to these bottom line business results:Statutory compliance improved, saving £500,000 in year 125% improvement in customer service metricsA recent pilot to encourage staff to use video to share their own knowledge with their peers has improved results even further. Stores participating in early pilots of video sharing have increased the average retail laptop price by 30% compared with those who did not.See the full story here http://www.towardsmaturity.org/article/2012/03/22/dixons-retail/
- Bottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25%Since the introduction of the Dixons formal personalised online learning programme, staff now demonstrate an appetite for learning resulting in an average 15 million page hits in their online learning environment every four weeks. 35% of staff access learning at home and via their own devices leading to these bottom line business results:Statutory compliance improved, saving £500,000 in year 125% improvement in customer service metricsA recent pilot to encourage staff to use video to share their own knowledge with their peers has improved results even further. Stores participating in early pilots of video sharing have increased the average retail laptop price by 30% compared with those who did not.See the full story here http://www.towardsmaturity.org/article/2012/03/22/dixons-retail/
- Bottom line business benefits at Dixons Retail - improving sales prices by 30% and customer service metrics by 25%Since the introduction of the Dixons formal personalised online learning programme, staff now demonstrate an appetite for learning resulting in an average 15 million page hits in their online learning environment every four weeks. 35% of staff access learning at home and via their own devices leading to these bottom line business results:Statutory compliance improved, saving £500,000 in year 125% improvement in customer service metricsA recent pilot to encourage staff to use video to share their own knowledge with their peers has improved results even further. Stores participating in early pilots of video sharing have increased the average retail laptop price by 30% compared with those who did not.See the full story here http://www.towardsmaturity.org/article/2012/03/22/dixons-retail/
- The world’s largest classroom: CISCO Network Academy reaches 1 million students a yearCisco has trained over 3.25 million people trained in 165 countries and connects a community of 20,000 ICT educators dedicated to preparing students to become skilled professionals.For nearly 15 years, the Cisco Networking Academy© program has offered its universal online curricula and professional development for instructors, free of charge to education institutions, non-governmental organizations (NGOs), nonprofits, and governments around the world.70% attained a job or job improvement. 93% job or next stage of education.See the full story at www.cisco.com/go/netacad
- Provided by DenizSaralCaterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learnersOn-line delivery of Caterpillar’s Sales Effectiveness Program (SEP) achieved an average of 40% improvement in key metrics including overall sales performance, margin realisation, participation, close rates and actual vs. forecasted sales.Five years ago Caterpillar University (CU) initiated SEP to significantly enhance learning effectiveness of Caterpillar’s 20’000 global Dealer sales force. SEP’s main goal was “all dealer sales personnel to permanently, visibly and measurably engage in competency development that produces better business results”. 17 Sales Competencies that identified as critical to successful sales performance. CU created on-line assessments in 21 languages. Over 10’000 sales people have been assessed and targeted learning offerings implemented to date.SEP received the coveted EFMD-CEL accreditation in recognition of program and process integrity.
- Caterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learnersOn-line delivery of Caterpillar’s Sales Effectiveness Program (SEP) achieved an average of 40% improvement in key metrics including overall sales performance, margin realisation, participation, close rates and actual vs. forecasted sales.Five years ago Caterpillar University (CU) initiated SEP to significantly enhance learning effectiveness of Caterpillar’s 20’000 global Dealer sales force. SEP’s main goal was “all dealer sales personnel to permanently, visibly and measurably engage in competency development that produces better business results”. 17 Sales Competencies that identified as critical to successful sales performance. CU created on-line assessments in 21 languages. Over 10’000 sales people have been assessed and targeted learning offerings implemented to date.SEP received the coveted EFMD-CEL accreditation in recognition of program and process integrity.
- Caterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learnersOn-line delivery of Caterpillar’s Sales Effectiveness Program (SEP) achieved an average of 40% improvement in key metrics including overall sales performance, margin realisation, participation, close rates and actual vs. forecasted sales.Five years ago Caterpillar University (CU) initiated SEP to significantly enhance learning effectiveness of Caterpillar’s 20’000 global Dealer sales force. SEP’s main goal was “all dealer sales personnel to permanently, visibly and measurably engage in competency development that produces better business results”. 17 Sales Competencies that identified as critical to successful sales performance. CU created on-line assessments in 21 languages. Over 10’000 sales people have been assessed and targeted learning offerings implemented to date.SEP received the coveted EFMD-CEL accreditation in recognition of program and process integrity.
- Caterpillar achieves average 40% improvement on sales performance via on-line delivery to 10,000 learnersOn-line delivery of Caterpillar’s Sales Effectiveness Program (SEP) achieved an average of 40% improvement in key metrics including overall sales performance, margin realisation, participation, close rates and actual vs. forecasted sales.Five years ago Caterpillar University (CU) initiated SEP to significantly enhance learning effectiveness of Caterpillar’s 20’000 global Dealer sales force. SEP’s main goal was “all dealer sales personnel to permanently, visibly and measurably engage in competency development that produces better business results”. 17 Sales Competencies that identified as critical to successful sales performance. CU created on-line assessments in 21 languages. Over 10’000 sales people have been assessed and targeted learning offerings implemented to date.SEP received the coveted EFMD-CEL accreditation in recognition of program and process integrity.
- New graduate engineers at Howdens reached competency 3 times faster as a result of new technology enabled induction programmeGrowing engineering firm Howdens needed to attract and retain 350 engineers over a 5 year period . The Howden Academy was introduced in partnership with Glasgow Caledonian University to assist newly arrived graduate engineers to develop more rapidly into their new job roles. Video enhanced elearning modules encapsulated Howden’s engineering expertise and were introduced to new students prior to attending face-to-face courses, resulting in a number of benefits compared with their traditional induction approach:The eLearning has also contributed to a significant reduction in staff turnover rates from 7% to 2.5%.The new-style training also freed up 30% of students time.79% of line managers agreed that student performance had increased following participation in the new Academy.Find out more at http://towardsmaturity.org/article/2012/04/17/howdens-use-creative-...
- New graduate engineers at Howdens reached competency 3 times faster as a result of new technology enabled induction programmeGrowing engineering firm Howdens needed to attract and retain 350 engineers over a 5 year period . The Howden Academy was introduced in partnership with Glasgow Caledonian University to assist newly arrived graduate engineers to develop more rapidly into their new job roles. Video enhanced elearning modules encapsulated Howden’s engineering expertise and were introduced to new students prior to attending face-to-face courses, resulting in a number of benefits compared with their traditional induction approach:The eLearning has also contributed to a significant reduction in staff turnover rates from 7% to 2.5%.The new-style training also freed up 30% of students time.79% of line managers agreed that student performance had increased following participation in the new Academy.Find out more at http://towardsmaturity.org/article/2012/04/17/howdens-use-creative-...
- New graduate engineers at Howdens reached competency 3 times faster as a result of new technology enabled induction programmeGrowing engineering firm Howdens needed to attract and retain 350 engineers over a 5 year period . The Howden Academy was introduced in partnership with Glasgow Caledonian University to assist newly arrived graduate engineers to develop more rapidly into their new job roles. Video enhanced elearning modules encapsulated Howden’s engineering expertise and were introduced to new students prior to attending face-to-face courses, resulting in a number of benefits compared with their traditional induction approach:The eLearning has also contributed to a significant reduction in staff turnover rates from 7% to 2.5%.The new-style training also freed up 30% of students time.79% of line managers agreed that student performance had increased following participation in the new Academy.Find out more at http://towardsmaturity.org/article/2012/04/17/howdens-use-creative-...
- New graduate engineers at Howdens reached competency 3 times faster as a result of new technology enabled induction programmeGrowing engineering firm Howdens needed to attract and retain 350 engineers over a 5 year period . The Howden Academy was introduced in partnership with Glasgow Caledonian University to assist newly arrived graduate engineers to develop more rapidly into their new job roles. Video enhanced elearning modules encapsulated Howden’s engineering expertise and were introduced to new students prior to attending face-to-face courses, resulting in a number of benefits compared with their traditional induction approach:The eLearning has also contributed to a significant reduction in staff turnover rates from 7% to 2.5%.The new-style training also freed up 30% of students time.79% of line managers agreed that student performance had increased following participation in the new Academy.Find out more at http://towardsmaturity.org/article/2012/04/17/howdens-use-creative-...
- Ford improves sales performance across 24 European Markets via Ford Learning CentreThe main results show:reduction in delivery cost by 74%reduction of time to competence from 37 to 13 monthsAn average of 2.4 cars sales increase per learner who took the courses over a year (control groups of over 1,000)
- learndirect: Transforming skills delivery with 700,000 skills for life test passesAround 10,000 people log on and learn with learndirect every day. In numbers:To date, learndirect has delivered almost 700,000 Skills for Life test passeswww.learndirect.co.uk receives more than 3 million new visitors each year77% of learners say learning with learndirect improved their confidence65% of learners say their career has benefited from learning with learndirect51% of learndirect learners who are unemployed when they come to learndirect get a job within 6-12 months of leaving learndirectIn little more than a decade, they have shown high quality learning can be delivered online on a large scale, transforming people’s lives, and helping families, communities and businesses thrive.
- learndirect: Transforming skills delivery with 700,000 skills for life test passesAround 10,000 people log on and learn with learndirect every day. In numbers:To date, learndirect has delivered almost 700,000 Skills for Life test passeswww.learndirect.co.uk receives more than 3 million new visitors each year77% of learners say learning with learndirect improved their confidence65% of learners say their career has benefited from learning with learndirect51% of learndirect learners who are unemployed when they come to learndirect get a job within 6-12 months of leaving learndirectIn little more than a decade, they have shown high quality learning can be delivered online on a large scale, transforming people’s lives, and helping families, communities and businesses thrive.
- learndirect: Transforming skills delivery with 700,000 skills for life test passesAround 10,000 people log on and learn with learndirect every day. In numbers:To date, learndirect has delivered almost 700,000 Skills for Life test passeswww.learndirect.co.uk receives more than 3 million new visitors each year77% of learners say learning with learndirect improved their confidence65% of learners say their career has benefited from learning with learndirect51% of learndirect learners who are unemployed when they come to learndirect get a job within 6-12 months of leaving learndirectIn little more than a decade, they have shown high quality learning can be delivered online on a large scale, transforming people’s lives, and helping families, communities and businesses thrive.
- learndirect: Transforming skills delivery with 700,000 skills for life test passesAround 10,000 people log on and learn with learndirect every day. In numbers:To date, learndirect has delivered almost 700,000 Skills for Life test passeswww.learndirect.co.uk receives more than 3 million new visitors each year77% of learners say learning with learndirect improved their confidence65% of learners say their career has benefited from learning with learndirect51% of learndirect learners who are unemployed when they come to learndirect get a job within 6-12 months of leaving learndirectIn little more than a decade, they have shown high quality learning can be delivered online on a large scale, transforming people’s lives, and helping families, communities and businesses thrive.
- learndirect: Transforming skills delivery with 700,000 skills for life test passesAround 10,000 people log on and learn with learndirect every day. In numbers:To date, learndirect has delivered almost 700,000 Skills for Life test passeswww.learndirect.co.uk receives more than 3 million new visitors each year77% of learners say learning with learndirect improved their confidence65% of learners say their career has benefited from learning with learndirect51% of learndirect learners who are unemployed when they come to learndirect get a job within 6-12 months of leaving learndirectIn little more than a decade, they have shown high quality learning can be delivered online on a large scale, transforming people’s lives, and helping families, communities and businesses thrive.
- Columbia provides worker training for entire populationMore than fifty years ago the government of Colombia made a commitment to its population that worker training would be an important part of the services that citizens and corporations could expect in return for their local corporate taxes. SENA, the Servicio Nacional de Aprendizaje, provides training to more than six million Colombians, of which more than 1.2 million took courses online provided by SENA 3,300 tutors and 400 training modules with programs lasting 40 to 200 hours. All courses are free to learners. The majority of the learning however takes place by distance learning.The reach and impact of SENA is broad and deep: the organization serves 100% of the Colombian territory,hosts 278 facilities114 training centres in 1,099 municipalities.