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Explaining Triple-S 
and the service delivery 
approach 
Supporting water sanitation 
and hygiene services for life
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Rural water supply: 
we are making progress 
− Tens of $ billions invested 
− 800 million with new access 1990 – 2010 (JMP, 2012) 
− Almost doubling of on-premise piped supplies 
− New approaches and knowledge gained 
Millennium 
development goal 
on safe drinking 
water reaches 
target early. 
In short , we have become pretty good at providing first time access
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
... but mind the “sustainability gap”
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Current approaches to rural water supply 
are not working 
Too many systems 
are non-functional at 
any one time or 
broken beyond repair 
Commonly cited 
figures average 
between 30% and 
40%
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Comparing coverage with actual service delivered 
And non-functionality is just the tip of the iceberg
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
hardware ≠ service
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Underlying causes of poor functionality 
and low service levels 
Sector 
dynamics 
and political 
economy 
focuses on 
hardware 
provision 
Weak 
government 
and low 
political 
priority 
Poorly 
harmonized 
donors 
and NGOs 
Fragmented 
and 
projectised 
approaches 
Limited 
capacity 
to learn, 
innovate and 
change
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
As sectors evolve, so effort, cost and 
institutional requirements also change 
Source: Moriarty, 2011
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
As sectors evolve, so effort, cost and 
institutional requirements also change 
Danger zone: 
as basic 
infrastructure is 
provided, coverage 
risks stagnating at 
around 60 – 80 
Source: Moriarty, 2011
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
The rural water sector is a 
complex adaptive system. 
Fixing it requires systemic change, multiple 
stakeholders, relationships and entry points.
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Adopting a service 
delivery approach 
to rural water
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
A new paradigm? 
Investment (capital expenditure) 
Investment (operational expenditure) 
Infrastructure Approach Service Delivery Approach 
Source: IRC, 2011 
Service level
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
The concept of service delivery 
An approach to the provision 
of rural water supply services, 
which emphasises the entire 
life-cycle of a service, 
consisting of both the 
hardware and software 
required to provide a certain 
level of water service 
Source: Lockwood and Smets 2011
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Better life cycle 
cost assessments 
and improved 
asset 
management are 
major challenges 
Recurrent and 
replacement costs 
have often been 
ignored in the past
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Moving towards service delivery 
− WASH services 
quality, quantity, accessibility, reliability 
− A service is indefinite 
planning, financing, O&M, monitoring, 
support and reinvestment 
− Scale matters 
district, regional and national 
− Capacity development is at the centre
EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY 
APPROACH 
Government vision and leadership is critical

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US WASH Ambassador's Meeting - Lockwood

  • 1. Explaining Triple-S and the service delivery approach Supporting water sanitation and hygiene services for life
  • 2. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Rural water supply: we are making progress − Tens of $ billions invested − 800 million with new access 1990 – 2010 (JMP, 2012) − Almost doubling of on-premise piped supplies − New approaches and knowledge gained Millennium development goal on safe drinking water reaches target early. In short , we have become pretty good at providing first time access
  • 3. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH ... but mind the “sustainability gap”
  • 4. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Current approaches to rural water supply are not working Too many systems are non-functional at any one time or broken beyond repair Commonly cited figures average between 30% and 40%
  • 5. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Comparing coverage with actual service delivered And non-functionality is just the tip of the iceberg
  • 6. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH hardware ≠ service
  • 7. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Underlying causes of poor functionality and low service levels Sector dynamics and political economy focuses on hardware provision Weak government and low political priority Poorly harmonized donors and NGOs Fragmented and projectised approaches Limited capacity to learn, innovate and change
  • 8. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH As sectors evolve, so effort, cost and institutional requirements also change Source: Moriarty, 2011
  • 9. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH As sectors evolve, so effort, cost and institutional requirements also change Danger zone: as basic infrastructure is provided, coverage risks stagnating at around 60 – 80 Source: Moriarty, 2011
  • 10. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH The rural water sector is a complex adaptive system. Fixing it requires systemic change, multiple stakeholders, relationships and entry points.
  • 11. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Adopting a service delivery approach to rural water
  • 12. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH A new paradigm? Investment (capital expenditure) Investment (operational expenditure) Infrastructure Approach Service Delivery Approach Source: IRC, 2011 Service level
  • 13. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH The concept of service delivery An approach to the provision of rural water supply services, which emphasises the entire life-cycle of a service, consisting of both the hardware and software required to provide a certain level of water service Source: Lockwood and Smets 2011
  • 14. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Better life cycle cost assessments and improved asset management are major challenges Recurrent and replacement costs have often been ignored in the past
  • 15. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Moving towards service delivery − WASH services quality, quantity, accessibility, reliability − A service is indefinite planning, financing, O&M, monitoring, support and reinvestment − Scale matters district, regional and national − Capacity development is at the centre
  • 16. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Government vision and leadership is critical

Hinweis der Redaktion

  1. Looking at the global picture – the numbers of rural people being served are growing – almost 2.75 billion by 2010 and conversely those un-served are declining – JMP data tells us this that rural un-served are now at around 653 million Placing this against longer-term trends we actually see that the global rural population will peak at around 2020/2030 (UNDP) and that IF functionality rates can be maintained at high levels full coverage can be reached within a generation So one of the first things to say is that in fact across all of the countries in the study and more globally a lot of progress has been made in putting infrastructure in place – but the big question as a sector is how to address the new – or next generation of challenges and problems of service quality and sustained benefit      
  2. Monitoring service delivery; ·         Service delivery indicators.
  3. Monitoring service delivery; ·         Service delivery indicators.