This presentation explains Sustainable Services at Scale (Triple-S) and the service delivery approach. Harold Lockwood presented this information as the "what" of service delivery.
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US WASH Ambassador's Meeting - Lockwood
1. Explaining Triple-S
and the service delivery
approach
Supporting water sanitation
and hygiene services for life
2. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Rural water supply:
we are making progress
− Tens of $ billions invested
− 800 million with new access 1990 – 2010 (JMP, 2012)
− Almost doubling of on-premise piped supplies
− New approaches and knowledge gained
Millennium
development goal
on safe drinking
water reaches
target early.
In short , we have become pretty good at providing first time access
4. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Current approaches to rural water supply
are not working
Too many systems
are non-functional at
any one time or
broken beyond repair
Commonly cited
figures average
between 30% and
40%
5. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Comparing coverage with actual service delivered
And non-functionality is just the tip of the iceberg
7. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Underlying causes of poor functionality
and low service levels
Sector
dynamics
and political
economy
focuses on
hardware
provision
Weak
government
and low
political
priority
Poorly
harmonized
donors
and NGOs
Fragmented
and
projectised
approaches
Limited
capacity
to learn,
innovate and
change
8. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
As sectors evolve, so effort, cost and
institutional requirements also change
Source: Moriarty, 2011
9. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
As sectors evolve, so effort, cost and
institutional requirements also change
Danger zone:
as basic
infrastructure is
provided, coverage
risks stagnating at
around 60 – 80
Source: Moriarty, 2011
10. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
The rural water sector is a
complex adaptive system.
Fixing it requires systemic change, multiple
stakeholders, relationships and entry points.
11. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Adopting a service
delivery approach
to rural water
12. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
A new paradigm?
Investment (capital expenditure)
Investment (operational expenditure)
Infrastructure Approach Service Delivery Approach
Source: IRC, 2011
Service level
13. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
The concept of service delivery
An approach to the provision
of rural water supply services,
which emphasises the entire
life-cycle of a service,
consisting of both the
hardware and software
required to provide a certain
level of water service
Source: Lockwood and Smets 2011
14. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Better life cycle
cost assessments
and improved
asset
management are
major challenges
Recurrent and
replacement costs
have often been
ignored in the past
15. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Moving towards service delivery
− WASH services
quality, quantity, accessibility, reliability
− A service is indefinite
planning, financing, O&M, monitoring,
support and reinvestment
− Scale matters
district, regional and national
− Capacity development is at the centre
16. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY
APPROACH
Government vision and leadership is critical
Hinweis der Redaktion
Looking at the global picture – the numbers of rural people being served are growing – almost 2.75 billion by 2010 and conversely those un-served are declining – JMP data tells us this that rural un-served are now at around 653 million
Placing this against longer-term trends we actually see that the global rural population will peak at around 2020/2030 (UNDP) and that IF functionality rates can be maintained at high levels full coverage can be reached within a generation
So one of the first things to say is that in fact across all of the countries in the study and more globally a lot of progress has been made in putting infrastructure in place – but the big question as a sector is how to address the new – or next generation of challenges and problems of service quality and sustained benefit
Monitoring service delivery; · Service delivery indicators.
Monitoring service delivery; · Service delivery indicators.