As internationalisation is increasingly integrated into institutional strategies, it is becoming essential for universities to develop the ability to define their rationales and approaches in the international effort, to assess performance according to different strategic objectives, and to understand how they compare to their competitors. If you are directly involved in the internationalisation process of your institution and are keen to discover the practices of benchmarking and its application to internationalisation, this is the ideal training for you. The course will take place at the EAIE Academy in The Hague from 10-11 April 2014 and will offer you new practical tools to boost your institutional performance and measure the success of your international strategy. You will understand how to use collaborative benchmarking as a tool for the assessment, enhancement and advancement of internationalisation and will learn how to develop an effective action plan. This presentation is a sneak peek into the course. Check out more details about the course http://bit.ly/1feMnmr and sign up by 17 March 2014: http://bit.ly/1kvaMpk!

1. Spring EAIE Academy, The Hague, April 2014
Using collaborative benchmarking to
improve performance in internationalisation
Nadine Burquel, Director BCS Consultancy Services
Fiona Hunter, Consultant, trainer and researcher in higher education

2. Collaborative benchmarking
Highlights:
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Goes beyond simple compliance (e.g. quality assurance)
Involves becoming a learning organisation (intra or interorganisational learning)
• It is rooted in quality movement (the continuous search to improve
institutional performance)
Benchmarking as strategic improvement tool for
decision-making purposes

3. The benefits of benchmarking
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Exposes institutional strengths and weaknesses
Provides genuine institutional comparison by placing institutional
performance in context
• Informs strategic planning and assists with decision-making in an
increasingly competitive environment

4. Essentials in benchmarking
• Clear understanding of the process (e.g. internationalisation
process)
• Relying on a strong peer group with a shared strategic interest getting the best out of the group
• Reflection on future – what type of institution do we want to be
(institutional self-awareness)
• Strong commitment and willingness to improve institutional
performance
• Establishing a clear timeframe and resources
• Ongoing improvement process
• Comparing institutions with similar profiles and developments

5. What is it about?
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Setting realistic performance targets
– By institutions themselves
– Ownership of results
Systematic comparison of core institutional processes
Leads to innovative practice for improved organisational
performance
Relates to other transparency tools (classifications/rankings)
but differs from them

6. ‘Our’ definition
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•
•
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A process inside an organisation
With the aim to improve its performance
By learning from others for improvement - voluntary process
Self-evaluation
Systematic & collaborative comparison of practices
Implementing change

7. Course programme
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The programme will be delivered as a simulation exercise for
benchmarking in internationalisation
You will be guided through a step by step process that will
enable you to experience a benchmarking exercise
From understanding how to benchmark, to developing indicators,
collecting and analysing information, selecting benchmarks,
setting targets and developing action plans

8. Making it happen
Join us for this course from 10-11 April 2014 at
the EAIE Academy in The Hague to learn how
you might take internationalisation to the next
level in your institution!

9. The EAIE Academy is a one-week training
programme for international higher education
professionals: www.eaie.org/training
www.eaie.org/blog
linkd.in/EAIEAcademyAlumni
facebook.com/eaie.org
@TheEAIE; #EAIEAcademy

10. The EAIE Academy is a one-week training
programme for international higher education
professionals: www.eaie.org/training
www.eaie.org/blog
linkd.in/EAIEAcademyAlumni
facebook.com/eaie.org
@TheEAIE; #EAIEAcademy