Seamlessly Detect and React to IT-Service Related Problems

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Title: Seamlessly Detect and React to IT-Service Related Problems Speaker: Peter Hack Abstract: Eliminate service outages and disruption to end users with Dynatrace & ServiceNow’s ITSM, you get the full context of the problem to pinpoint operational incidents and their impact on service delivery, eliminating the need for other monitoring vendors

Technologie

confidential
Seamlessly detect and react to IT-service related problems
Summer Webinar Series: August 30th, 2017
Peter Hack

peter.hack@dynatrace.com
@hackatdt
Peter Hack
Solutions Architect - Dynatrace COE
IT Professional and Tech evangelist
15+ years IT Systems, Infrastructure, and APM
Travel enthusiast

confidential
>Name: auhy67p
>Age: 13y 6m 4d
>Type: Oak
>Location: Segment 13r6c9
>Purpose: Next week’s camp fire
From this…

confidential
>Name: tree0123
>Age: 130y 2m 9d
>Type: Oak
>Location: Segment 1r1c6
>Purpose: Houses monolithic tree house
…and this…

confidential
WhatistheimpactofthisCIhavingissues?
WhatisthisCIresponsiblefor?
Whatdoesmyapplicationdependon?
Wheredoesmyapplicationrun?
Automaticallygeneratedand
uptodatedependencymodel
Poweredby
DynatraceOneAgent

Confidential, Dynatrace, LLC
Enterprise Monitoring
OneAgent Elastic hyper scale A.I. poweredFull stack
SaaS ManagedDynatrace
Digital experience analytics Application performance Cloud, container, infrastructure
API driven automation
Incidents | CMDB

Confidential, Dynatrace, LLC
It’s ready! Just install the app!

Confidential, Dynatrace, LLC
Up and running in 5 min!

confidential
1: Dynatrace problem notification
• Integrate Dynatrace root-cause and impact of detected incidents seamlessly with ServiceNow
remediation workflows.

confidential
2: Dynatrace detected incidents are mapped to CIs
• Automatically map affected configuration items (CIs) with ServiceNow incidents.

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3: Dynatrace Agent based real-time discovery
• Feed OneAgent auto discovered software services and their relation into ServiceNow CMDB.
• Agent based information is fed into ServiceNow in real-time!

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4: IT Operations management
• Provide single event information to fill ServiceNow operations management module.
• Dynatrace acts as event source for the ServiceNow ITOM module.

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5: Automatically generate a software service map
• Automatically provide Dynatrace real time topology information into ServiceNow dependency
maps.

confidential
Takeaways
• Problem Notifications with RCA into ServiceNow
• Detected incidents mapped directly to Cis
• Real-time discovery and synch with CMDB
• Live event source for ITSM/ITOM modules
• Auto-generated software service maps

confidential
“What if I use a CMDB other
than ServiceNOW?”

Open Q&A
Use the Question Feature in GoTo Webinar
or post it later to
https://answers.dynatrace.com

Some helpful links…
 Dynatrace SaaS Trial: https://www.dynatrace.com/trial
 Blog: https://www.dynatrace.com/blog/tag/servicenow
 YouTube Channel: http://bit.ly/dttutorials
 Education: http://university.dynatrace.com
 Forums http://answers.dynatrace.com
 Dynatrace Documentation: https://www.dynatrace.com/support/doc/
 PurePerformance Podcast: http://bit.ly/pureperf

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