S O P006 Chan 091807

Photocopy Your Best Katrina Perano, Sungard Data Systems Carman Chan, Salesforce.com Sales: Operations & Performance

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: CSO Insights, Sales Performance Optimization, 2007 Survey Results and Analysis

Steps to Photocopying your Best ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

All About Citysearch ,[object Object],[object Object],[object Object],[object Object],[object Object],Citysearch is a leading online lifestyle guide with information on businesses, from restaurants and spas, to hotels and retail. Citysearch helps people make informed decisions about where to spend their time and money by delivering trusted content – Citysearch currently reaches over 20 million consumers nationwide and was recently recognized by Time Magazine as “One of the Top 25 Sites We Can’t Live Without!”

Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Defining & Recreating “The Best” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ready, Set, GO! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What were the results? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Take-Aways ,[object Object],[object Object],[object Object],[object Object],[object Object]

Katrina Perano Marketing Operations, EMEA & APAC

SunGard Data Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INDUSTRY: Software & IT Services EMPLOYEES: 16000 GEOGRAPHY: Global PRODUCT(S) USED: SFA, Service & Support, 3 AppExchange Applications # USERS: 1000+

What Defines a Best Sales Rep? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are the Key Metrics? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Focus on Activity Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Does the Data Mean? ,[object Object],[object Object],[object Object],[object Object]

How to View the Data - Reports ,[object Object],[object Object]

How to View the Data - Dashboards ,[object Object]

How to Use the Data to Drive Behavior ,[object Object],[object Object],[object Object],[object Object]

Key Take-Aways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary & Recap ,[object Object],[object Object],[object Object],[object Object],[object Object]

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

Questions & Answers Katrina Perano Marketing Operations, EMEA & APAC Carman Chan Customer Success Manager

S O P006 Chan 091807

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