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On-Demand Best Practices from the Salesforce.com CIO Trae Chancellor Track: IT Exec
Safe Harbor Statement ,[object Object],[object Object],[object Object]
We need to stop spending β€œDead Money” March 2007 On average, $8 out of every $10 spent in IT is β€˜dead money’ - not contributing directly to business change or growth September 2006 … infrastructure and utility applications account for 68 percent, or more than two-thirds of all IT spending; however, they make no direct business performance improvement.
Move from Infrastructure to Innovation Innovation Infrastructure Services Security Network Storage Operating System Database App Server Web Server Data Center Disaster Recovery Application Services Security Sharing Integration Customization Web Services API Multi-Language Multi-Currency Workflow Analytics Multi-Device Messaging Search Operations Services Authentication Availability Monitoring Patch Mgmt Upgrades Backup NOC CIO
How Salesforce.com IT Innovates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Solution Delivery App ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Intranet Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ticket Process
Quarterly Certification
Automate Paid Time Off Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Time-Off Manager
Manage the Recruiting Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recruiting
ERP – Integration (Quote-to-Cash) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ERP
Sales Commissions – The Platform and Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Commission Process
Change Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
On-Demand Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]
Trae Chancellor VP, Information Technology Alex Denissov Director, IT Development Chris Tiernan Manager, Integration Development QUESTION & ANSWER SESSION Salesforce Salesforce Salesforce
: Five paths to integration success A comprehensive  family of technologies built on top of the Apex Web Services API Mash-ups from AppExchange Native Desktop Connectors Integration Middleware Connectors Developer Toolkits Native ERP Connectors 2 3 4 5 1

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I T E001 Chancellor 091707

  • 1. On-Demand Best Practices from the Salesforce.com CIO Trae Chancellor Track: IT Exec
  • 2.
  • 3. We need to stop spending β€œDead Money” March 2007 On average, $8 out of every $10 spent in IT is β€˜dead money’ - not contributing directly to business change or growth September 2006 … infrastructure and utility applications account for 68 percent, or more than two-thirds of all IT spending; however, they make no direct business performance improvement.
  • 4. Move from Infrastructure to Innovation Innovation Infrastructure Services Security Network Storage Operating System Database App Server Web Server Data Center Disaster Recovery Application Services Security Sharing Integration Customization Web Services API Multi-Language Multi-Currency Workflow Analytics Multi-Device Messaging Search Operations Services Authentication Availability Monitoring Patch Mgmt Upgrades Backup NOC CIO
  • 5.
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  • 15.
  • 16. ERP
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  • 21.
  • 22. Trae Chancellor VP, Information Technology Alex Denissov Director, IT Development Chris Tiernan Manager, Integration Development QUESTION & ANSWER SESSION Salesforce Salesforce Salesforce
  • 23. : Five paths to integration success A comprehensive family of technologies built on top of the Apex Web Services API Mash-ups from AppExchange Native Desktop Connectors Integration Middleware Connectors Developer Toolkits Native ERP Connectors 2 3 4 5 1

Editor's Notes

  1. I am going to take you through specific use cases and how we build on-demand solutions that solve business needs at SFDC