Full session information and video available at Successforce.com.

1. Getting Your Users Addicted without them Knowing Courtney House, Envision Telephony Suzette Godwin-Romer, ADP Daryl Spreiter, salesforce.com Admin II: Sneak Attack

6. Readying the forces… Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology How would someone want to use this tool ? How will Salesforce help them all day every day ? How can I engage my users and make them more productive ?

7. Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]

10. Envision’s Journey to Adoption Implemented professional services into Salesforce User Adoption: ~98% 2007 Downloaded multiple apps from the AppExchange & implemented Monthly Salesforce Newsletter to users. User Adoption: ~95% 2006 Implemented Service & Support & started internal Salesforce Committee User Adoption: ~85% 2005 Focus on data integrity, customization and integration. User Adoption: ~80% 2004 New Salesforce Administrator Hired User Adoption: ~65% April 2003

13. Automate Processes

16. Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]

17. Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]

18. World Class Service Fortune 200 NYSE: ADP More than 570,000 clients worldwide 2006 and 2007 Payroll Provider of the Year (HROA) 1 of 5 companies AAA rated by Standard & Poor’s and Moody’s 40,000 ADP associates Founded in 1949 ADP is the largest provider of mission-critical, cost-effective transaction processing and information-based business solutions.

24. Save them time Frequent announcements on Salesforce Home Page Central hub to other internal & external websites Easy access to frequently referenced information

25. Save them time Post tip sheets & training links Send them to Salesforce to get files, instead of clogging their Blackberries with large attachments Post policy documents for easy reference

26. Leverage & Integrate Existing Tools NAS was an existing OneSource client Integrated OneSource to Salesforce using Account Intelligence AppExchange application

27. Leverage & Integrate Existing Tools NAS was an existing Miller Heiman client Integrate Miller Heiman Blue Sheets to Salesforce using SAM AppExchange application

28. Reduce Administrative Burden Eliminate Need to Manually Populate Data into Forms by leveraging the Office edition

29. Reduce Administrative Burden

30. Use Workflow to Automate Manual Processes

31. Monitor Data Quality Create Data Quality Dashboards

32. Monitor Data Quality Create Data Quality Dashboards Link to internal systems

33. Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors

34. Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors Create a Data Stewards team “ According to a report from the Seattle-based Data Warehousing Institute, poor data quality cost U.S. businesses more than $600 billion annually. Business data decays at a rate of 1.5% to 3% every month. “ www.searchcrm.com

35. Embed Salesforce into your Sales Process

36. Get them trained from the start – and keep them there

39. Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]

42. Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology Daryl Spreiter Customer Succcess Manager QUESTION & ANSWER SESSION