Aan001 Townsend 091707

Joel Martin Manager, Customer Success salesforce.com Admin II: Advancing to the Next Level

Agenda ,[object Object],[object Object],[object Object]

What is this track all about? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We’re here for you. ,[object Object],[object Object],[object Object],[object Object]

Joel Martin [email_address] Thank you – and Welcome.

Ashley Landry, Sungard Maureen Shawcross, iRise Lara Sullivan, LoopNet Admin Track II: A Method to the Madness

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Imagine it. Learn it. Use it. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ashley Landry Manager, Marketing Operations Maureen Shawcross Strategic Projects Manager Lara Sullivan Manager, Account Services Ly Townsend Senior Customer Success Manager salesforce.com Moderated By:

Ashley Landry Manager, Marketing Operations

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Maureen Shawcross Strategic Projects Manager

[object Object],[object Object],[object Object],[object Object],[object Object],iRise® is dedicated to bridging the communication gap between customers, business and IT by improving the process of defining software. Over 100 corporations such as Wachovia, SunTrust Bank, Sprint/Nextel and CompuCredit use the iRise application definition platform to get business and IT on the same page – the first time . Visual, interactive application simulations accelerate the delivery of innovative business applications, cut IT costs and reduce the risks associated with outsourced development. Headquartered in El Segundo, Calif., iRise is backed by Morgan Stanley Venture Partners and has sales offices across North America.

Lara Sullivan Manager, Account Services

[object Object],[object Object],[object Object],[object Object],[object Object],LoopNet is a leading information services provider that offers a suite of products and services tailored to the national and local needs of the commercial real estate industry. LoopNet operates the largest and most heavily trafficked commercial real estate listing service online with more than 2.2 million registered members and 920,000 unique visitors monthly. The LoopNet online marketplace contains more than $440 billion of property available for sale and 3.4 billion square feet of property available for lease. LoopNet covers all commercial real estate property categories including commercial land , office space , industrial, multifamily (apartments) and retail.

What is your process for implementing/leveraging the latest features? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How involved is the Business in this process? Do you or the Business drive the business requirements? ,[object Object],[object Object],[object Object]

Do you have a sandbox environment? If so…how do you leverage it? If not, what do you use as a workaround? ,[object Object],[object Object],[object Object]

Do you have a change management process to implementing/removing fields and keeping your Salesforce org clean? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is your approach to data cleansing? ,[object Object],[object Object],[object Object],[object Object]

What type of communication do you provide to your end users based on the changes you’ve made? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

QUESTION & ANSWER SESSION Ashley Landry Manager, Marketing Operations Maureen Shawcross Strategic Projects Manager Lara Sullivan Manager, Account Services Ly Townsend Senior Customer Success Manager

Aan001 Townsend 091707

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