1. Page 1 of 3
Donna Palmer
Warner, QLD 4500
M: 0409 538 712 T: (07) 3882 1798
E: doondoon@iinet.com.au
Introduction:
Demonstratedexperience providingexceptionalcustomerservice partneredwith strong
administrationabilitiesandwell developedself-managementskills.Resourcefulattitude,
professionalandhardworkinginthe Workplace.
Career Summary:
PositionTitle Employer Dates
EmploymentDevelopment
Officer
BusyAt Work Oct 2014 - Current
JobPlacementCoordinator SarinaRusso JobAccess Jan 2012- Oct 2014
General Merchandise Manager Kmart Jan 2011- Dec 2011
Home SalesManager Kmart July2009- Jan 2011
Leisure SalesManager Kmart Aug2007- July2009
Apparel SalesManager Kmart Feb2004 – Aug2007
General Merchandise Manager Kmart Feb2002- Feb2004
ReplenishmentManager Kmart May 2001- Feb2002
General Merchandise Manager Kmart Feb2000- Feb2001
Manager inTraining Kmart April 1999- Feb2000
SalesAssistant Kmart Nov1997- April 1999
Education & Training:
2012- Current Dual Diploma in Business- Partial Completion
2010- 2011 Kmart Training
 Managing people
 Managing wages- optimisingKNA
 Workingsmarter
 Leadership andmotivation
 Advancednegotiation
 Assetprotection
 Emergencycontrol organisation
 Equal opportunityforLine Managers
 Healthand safetyforteammembers
 Kmart businessmeasures
 Manager as coach
 Managing change,contractors,time,difficult
conversations, stress,retail andteamperformance
 Manual handling
 Negotiationskills
 Safetycommittee
 Understandingauditprocesses

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Employment History:
EmploymentDevelopmentOfficer|Busy at Work
www.busyatwork.com.au
 Market BusyAt Work servicestolocal employersandbusiness’(MultipleSites)
 Reverse marketjobseekersintovacantpositionswithemployersandlocal business’
 Developandenterdetailedjobdescriptionstothe AustralianJobSearchwebsite
 Screenjobseekersforspecificroles,matchingskillsandexperience withcurrentvacancies
 Data entryand administrationuse of computer,Microsoftsuiteprograms- Excel,Word,
Outlook,use of office equipmentsuchasfaxes,printersandscanners
 Customerservice bothface toface and overthe telephone providingadvice andsupport,
takingdetailedtelephonemessagesandtransferringincomingtelephone calls
 Receptionrelief andsupport
 Liaisingwithgovernmentdepartmentsandadheringtocontractual agreements, providingin
depthreportsto justifyjobseekerexpenditure andensuringall requireddocumentationis
currentand signed.
 Liaisingwithadiverse range of jobseekers
 AdheringtoOccupational HealthandSafetyprocedures
 DeliverJobActionTrainingPrograms
 Market DemandLedPrograms
Job PlacementCoordinator | Sarina Russo Job Access
www.srjaccess.com.au
 Market SarinaRussoJob Accessservicestolocal employersandbusiness’
 Reverse marketjobseekersinto vacantpositionswithemployersandlocal business’
 Developandenterdetailedjobdescriptionstothe AustralianJobSearchwebsite
 Screenjobseekersforspecificroles,matchingskillsandexperience withcurrentvacancies
 Data entryand administration use of computer,Microsoftsuiteprograms- Excel,Word,
Outlook,use of office equipmentsuchasfaxes,printersandscanners
 Customerservice bothface toface and overthe telephone providingadvice andsupport,
takingdetailedtelephonemessagesandtransferringincomingtelephone calls
 Receptionrelief andsupport
 Liaisingwithgovernmentdepartmentsandadheringtocontractual agreements,providingin
depthreportsto justifyjobseekerexpenditure andensuringall requireddocumentationis
currentand signed.
 Liaisingwithadiverse range of jobseekers
 AdheringtoOccupational HealthandSafetyprocedures

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General Merchandise Manager | Kmart - Multiple Sites
www.kmart.com.au
 Managementandcontrol of merchandisingforstores,ensuringoptimumsale results
 Stock control andmanagement,rotationandre-stockingthroughorders
 Stock placementappraisal andpricingforworkprojects
 Receivingandprocessingstockloadsandmanagingreserve stock
 Minimise of stocklosses- profitprotection
 Waste reductionandcontrol e.g.damagedgoods,merchandise outof date- food,cosmetic
linesandplants
 Managementof teamand staff members
 Providinginstore trainingonsafetyprocedures,customerservice communicationand
securityprocesses
 Implementingandmaintainingperformancemanagementandprobationaryreviews
 Implementingpromotionsforstaff members
 Liaise withcustomersprovidingprofessional andsupportive advice onproducts,
complimentsandcomplaints
 Maintaincompliance withKmartproceduresandpolicies
 AdheringtoOccupational HealthandSafetyprocedures
Personal Attributes:
 Committedtoorganisational goals
 Well-developedadministrationskills
 Abilitytomulti-taskandself-manage workload
 Abilitytoworkina highpressuredenvironmentprovidingqualitywork
 Demonstratedabilitytomeetdeadlines
 Keentoundertake furthertraininganddevelopment
 Punctual,reliable andresponsible
Referees:
Paul Andrews
General Manager
BusyAt Work
T: 0418 156 540
Rebbecca Jurkiewisc
National Manager
Program Delivery
BusyAt Work
M: 0419 717 396
Ray Morgan
Manager
BusyAt Work
M: 0407 721 040
Matthew Perry
SarinaRusso
BusinessManager
T: (07) 3354 6600
Carol Allen
SarinaRusso JobAccess
2IC
M: 0487 620 617
Donna Duncan
Personal Reference-Colleague
BusyAt Work
M: 0401 532 804