1. Donald T. Heck
1008 Hackney Court  Florence, KY 41042  859.380.9485  kyswami@yahoo.com
PROFESSIONAL SUMMARY
A work and life experienced professional that will provide quality customer service and leadership skills. Skills that will
help ensure that your business and customer objectives are achieved and maintained. Customer service oriented,
Works to anticipate customer requirements and needs, experience in various multi-facetted fast-paced environments.
A proficiency in developing, growing, and maintaining customer relationships by handling tasks with accuracy and
efficiency. Willingness to travel (25-50%).
SKILLS AND ABILILITIES
 Managerial Skills
 Coordination Skills
 Project and Time Management Skills
 Customer Service
 Personnel Management
 Decision Making
 Communication
 Organized
 Problem Solving and Analytical Skills
 Proficient in Microsoft Office
EXPERIENCE AND RESPONSIBILITIES
Horseshoe Casino
 Experience with various casino games and casino operations
 Responsible for large sums of money, exchanging paper currency for playing chips
 Pay winnings or collect losing bets as established by the rules and procedures of a specific games
Aramark Services – Internal Auditor (Paul Brown Stadium)
 Audit and verify product counts and availability in vending commissaries
 Compare beginning inventories, with product sales and ending inventories
Kenton County Independent School Districts – Energy Manager
 Developed and implemented energy management programs
 Determined energy baselines, monitored practices, identified trends
 Compiled and analyzed information, tracked and documented inconsistencies
 Provided consultation to schools, evaluated and implemented new energy savings strategies
 Initiated utility reduction projects, savings in excess of $500K
 Determined project scopes, goals, schedules, determined costs, and obtained resources
 Prepared and provided energy practice communications, achievements, and savings
 Tracked and maintained database programs for local and state agencies
 Researched regulatory issues and rebate programs, savings in excess of $85K
VSI Meter Services – Service Technician
 Provided customer service to residential and commercial customers
 Installed, disconnected, and reconnected utility metering devices
ABM Industries / Amtech – Service / Project Manager
 Managed 85 employees across 5 states
 Prepared month-end closing statements, tracked labor and expenses,
 Trained and supervised employees and contractor crews on procedures and job expectations
 Identified and selected vendors contractors and suppliers, reviewed bid proposals, awarded contracts
 Created and managed annual and monthly budgets, negotiated pay scales, and service rates
 Managed warehouse inventories, maintenance equipment, and fleet logs
 Developed transportation and operational procedures, annual savings in excess of $75K
 Project managed a 258 building project
 Coordinated and managed $850K energy conservation project, net customer annual savings $450K

2. Donald T. Heck
1008 Hackney Court  Florence, KY 41042  859.380.9485  kyswami@yahoo.com
Harris Manufacturing – Project Manager
 Designed lighting layout for large national retail chain stores
 Project managed up to 150 projects simultaneously each at various stages of completion
 Reviewed engineering designs and construction documentation to ensure compliance
 Scheduled projects, prepared estimates, performed inspections, closed out and transferred projects
 Developed budgets, managed job cost and was responsible for billing and invoice collection
 Supervised subcontractors to ensure quality and conformance
 Managed field operations, determined shipping requirements and verified deliveries
 Staged materials, generated change orders, created punch list, performed quality control inspections ,
 Provided and updated status reports to all stakeholders
 Travelled as required
EDUCATION
Northern Kentucky University
 Bachelor of Science Degree – Marketing/Management
 Associate Degree - Business Administration