Introductory presentation for the round table on smart metering in Flanders. Survey results for households and small and medium business energy customers.

1. ViA Round Table Conference, 5th October 2010 Consumers and the smart energy meter VREG Survey 2010 What is the attitude of Flemish families toward smart energy meters? Dirk Van Evercooren VREG

3. Presentation on ‘Flanders in Action’ (ViA) - Policy Platform for smart grids

13. Platform operation Joint workgroup Various types of initiatives (among others, Linear, Voka Smart Grids, etc.) Policy platform smart networks Network Management Workgroup and distributed generation Market Operation Workgroup and consumers sub-workgroups sub-workgroups

14. Survey design

17. Survey results

20. Savings possibilities of the smart meter for families “ What is the % … that you would be able to save per year, using a smart meter?” Basis: Respondents that find the smart meter useful (n=295) % electricity % gas Basis: Respondents that find the smart meter useful and use gas (n=200)

25. Channel through which families wish to receive information about consumption "How would you like to receive the information?" Basis: 50% of the total sample, excluding ‘Respondents who/that are not interested in consumption’ Results for 2010 (n=446)

31. Permission for temporary power shutdowns “ Would you agree to temporary power shutdowns for example, at times in which electricity consumption is very high, if you received a small compensation in return for the same, in order to better manage the demand for electricity?” Would you say:” Basis: 50% of the total sample - Results for 2010 (n=472)

33. Use of the ‘smart meter’ as a prepaid meter ““ The smart meter can operate as a prepayment meter, similar to a mobile recharge card. When you charge the card and insert it into the meter. consumption can take place. Would you like to use this function in your main place of residence or for example in your holiday home, or in student lodgings, or not at all?" Basis: 50% of the total sample - Results for 2010 (n=472)

35. Conclusions

38. Thank you for your attention www.vreg.be [email_address]