Details on how ICANN provides remote participation

1. ICANN
Remote Participation Services
June 2013

2. ICANNICANN Remote Participation ServicesRemote Participation Services
• Why is Remote Participation (RP)
Important for ICANN?
• How Does ICANN Execute RP
• Where Does ICANN Stand Today
• How Do We Move Forward?
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3. WhyWhy is Remote Participation Importantis Remote Participation Important
• Audience is Global
• Ever Evolving and Diverse
Community
• Seeking New Participants to
Engage
• Meeting Attendance Not An
Option
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4. HowHow Does ICANN Execute these ServicesDoes ICANN Execute these Services
• Technical Support
 Preparation
 On site services
• Operational Support
 Training
 Implementation
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5. TechnicalTechnical support for ICANN meetingssupport for ICANN meetings
• Installs and supports meeting room Wi-Fi services
• Provides a Cyber Cafe to support attendees printing
needs and web access
• Manages the live web audio streams for each session
• Manages and monitors conference room phone
bridges
• Provides "first line of support" for Adobe Connect
• Provides and supports conference phones for small
group meetings
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6. Commitment to maximize access:Commitment to maximize access:
 Low Bandwidth Services
 Internet Connection
 Minimum bandwidth requirement is 128kbps
 Web Browser:
 Internet Explorer, Mozilla Firefox, Google
Chrome or Safari
 High Bandwidth Services
 Internet Connection
 Minimum bandwidth requirement is 512kbps
 Flash Player
 Recent version of Flash Player
 Web Browser:
 Internet Explorer, Mozilla Firefox, Google
Chrome, Safari
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7. LowLow Bandwidth – Potential Services *Bandwidth – Potential Services *
 Recorded audio
 Live MP3 Audio Streams in multiple
languages
 Live scribes
 Transcripts
 Presentations for download
 Chat is only available to high-bandwidth
users via Adobe Connect.
* not all options are available at all
sessions
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8. HighHigh Bandwidth – Potential Services *Bandwidth – Potential Services *
 Adobe Connect (AC) Room
 Live and recorded Audio & Video
Streams *
 Chat Rooms
o Must be monitored by an RP
Manager
 Live scribes *
 Transcripts *
 Real-time presentations
 Interpretation Services *
 Translation Services *
* For major community sessions
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9. Operations support for ICANN meetingsOperations support for ICANN meetings
• Train Staff to support sessions: roles and tools
• Provide Presentations in timely manner
• Work with community on location and remotely
• Be the Voice for remote participants
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10. OverallOverall Responsibilities of RP StaffResponsibilities of RP Staff
 Equalize quality of participation
between remote and face-to-face
participants by providing adequate
tools and access to information and
discussion
 Ensure that the ICANN Standards of
Behaviour are known and adhered
to by all participants
 Be prepared, practice and execute
on your specific role on the remote
participation team
 Know when and how to receive
technical and operational
assistance
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11. UsingUsing Adobe ConnectAdobe Connect
Adobe Acrobat Connect Pro Meeting is a web conferencing product that
allows users to conduct live meetings and presentations over the internet.
Pre-Meeting: Test Your Computer
1. It is recommended that you test your computer prior to attending a meeting. You
can do this by going to: http://tinyurl.com/ac8test
2. The Connection Test checks your computer to make sure all system requirements
are met. If you pass the first three steps of the test, then you are ready to
participate in a meeting.
3. If you do not pass the Connection Test, perform the suggested actions and run
the test again.
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12. ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:
 Act in accordance with ICANN’s Bylaws. In particular, participants undertake to
act within the mission of ICANN and in the spirit of the values contained in the
Bylaws
 Adhere to ICANN’s conflict of interest policies
 Treat all members of the ICANN community equally, irrespective of nationality,
gender, racial or ethnic origin, religion or beliefs, disability, age, or sexual
orientation; members of the ICANN community should treat each other with
civility both face to face and online
 Act in a reasonable, objective and informed manner when participating in policy
development and decision-making processes. This includes regularly attending
all scheduled meetings and exercising independent judgment based solely on
what is in the overall best interest of Internet users and the stability and
security of the Internet’s system of unique identifiers, irrespective of personal
interests and the interests of the entity to which an individual might owe their
appointment
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13. ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:
 Listen to the views of all stakeholders when considering policy issues. ICANN is a
unique multi-stakeholder environment. Those who take part in the ICANN
process must acknowledge the importance of all stakeholders and seek to
understand their points of view
 Work to build consensus with other stakeholders in order to find solutions to the
issues that fall within the areas of ICANN’s responsibility. The ICANN model is
based on a bottom-up, consensus driven approach to policy development. Those
who take part in the ICANN process must take responsibility for ensuring the
success of the model by trying to build consensus with other participants
 Facilitate transparency and openness when participating in policy development
and decision-making processes
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14. ICANN Expected Standards of Behavior:ICANN Expected Standards of Behavior:
 Support the maintenance of robust mechanisms for public input, accountability,
and transparency so as to ensure that policy development and decision-making
processes will reflect the public interest and be accountable to all stakeholders
 Conduct themselves in accordance with ICANN policies
 Protect the organization’s assets and ensure their efficient and effective use
 Act fairly and in good faith with other participants in the ICANN process
 Promote ethical and responsible behavior. Ethics and integrity are essential,
and ICANN expects all stakeholders to behave in a responsible and principled
way
 http://www.icann.org/en/news/in-focus/accountability/expected-standards
**ICANN Expected Standards of Behavior modified 6 May 2012
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15. Where Does ICANN Stand TodayWhere Does ICANN Stand Today
• Provide Services for over 200 Sessions in an ICANN
Meeting Week
• Adobe Connect Remote Participation in all Open and
Public Sessions
• Live Interpretation – up to 6 languages in 3 Main Halls
• Scribes for up to 2 Main Halls
• Transcription and Translation of all Sessions
• Measure Success Through Survey and Data Collection
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16. How Does ICANN Move ForwardHow Does ICANN Move Forward
• Understand Needs of New
Audience
• Improvements in Technical
Services for Developing Nations as
Needed
• Continued Expansion of Language
Services
• Benchmark with Other Internet
Conferences like this one
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17. Thank you
Questions?