An interesting presentation on how guest satisfaction has made an impact on the hotel industry and what hotel managers can do to improve on guest satisfaction.

2. There Were Don’t Call
Restaurant No Guest Me Late At
Service Was Towels In Night
Slow !! The Room !!

3. • Hotels Are Not Listening To Their Guests.

4. As low As Only 33% of Verbal Guest
Feedback Comes To The Managers Ears

5. Service Was Really
Slow !! I Didn’t Get
My Newspaper