Presentations including from, @ianwatmore, @marthalanefox,@mtbracken,@neillyneil,@tomskitomski,@cantwaitogo, @yahoo_pete, @battles1, @alicenewton.

1. Welcome to the GDS launch
#GDSlaunch 8 December 2011

2. Ryan Battles

3. 2004 – find a friend – a year of innovation
Photo CC licenced from
flic.kr/p/4xvC3Q

4. 2004 – NASA’s postcard from Mars – a year of exploration
Photo CC licenced from
flic.kr/p/6kKbo2

5. 2004 – a year of orange!
2004 – the launch of Directgov,
putting public services in one place

6. Directgov – what have been the drivers?
Customer focus Convergence
prioritising needs of the citizen, converging 95% of citizen content from
making it simpler and easier to hundreds of govt websites onto Directgov
access information
Communication
Collaboration sharing best practices across govt,
joining up departments to focus raising awareness via strategic
on the needs of the citizen partners & developing new comms
channels as adopted by customers
e.g. twitter and rapid rise of mobile

7. Directgov – today
1.7m Key measures: Traffic, Trust and
Satisfaction - strong but always room for
Oct 2011
31m
improvement. How are we doing that....
Mar 2011
77% Mar 2011
72%
May 2004
419,000
Monthly visits Trust Satisfaction

8. Directgov – we will continue to listen
...By listening better.
Opened up more channels
for customer feedback like
Twitter, Facebook and
Comment on This Article
where we are receiving
appx 40,000 comments per
month. Sharing this with
Beta to build an even better
website.
Photo used with permission from
www.museumwaalsdorp.nl

9. Tom Loosemore

10. gov.uk beta – today: 100s of sites, 100s of designs, 100s of platforms
gov.uk needs a tidy up & refresh.
Hence beta, to follow alpha.gov.uk

11. gov.uk beta – smaller, simpler, cheaper, better

12. gov.uk beta – deliverable #1: beta test of a ‘citizen facing’ site
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13. gov.uk beta – expect: simpler content
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14. gov.uk beta – expect: simple tools to reduce complexity
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15. gov.uk beta – expect: everything easy to find
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16. gov.uk beta – expect: task focused transactions
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17. gov.uk beta – expect: working closely with departments
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18. gov.uk beta – deliverable #2: Global Experience Language

19. Neil Williams
CORPORATE PLATFORM

20. gov.uk beta – deliverable #3
c.15 million people interested in the
work and workings of Government.
Photo CC licenced from
flic.kr/p/93saH9

21. gov.uk beta – deliverable #3
Of the 100s of sites scattered across But we’re making those people
separate .gov.uk domains, the lion's work hard: to know which bit of gov
share are about government does what; to know how that
organisations; explaining who they website works; then find the
are and what they do. content (if it’s there!) and decipher
They’re visited by millions of people the meaning (if they can!)
per month interested in thousands of
subjects where govt has an active role
Photo CC licenced from
flic.kr/p/93saH9

22. gov.uk beta – expect: first unified view of Government
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Those are the problems we’re trying to solve with a
single publishing platform for government organisations
We’re testing with a handful of departments in beta the
pooling together of content (speeches, news,
publications, policy info) to create the first ever unified
view of govt activity
In govt context, that's a radical move. But ours is not a
unique problem – the BBC have just done the same.

23. gov.uk beta – expect: structured definitions of policy
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We’re going further, imposing
structure and rigour to how we
explain government policy, in
consistent formats, more clearly
than before
And by doing that, we’re turning
content into data that other
people can re-use

24. gov.uk beta – expect: intuitive new publishing tool
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To make all this possible
we’re building custom
software that meets the
specific needs of publishers in
government.
This will help them publish
more efficiently, more
consistently than ever before.

25. gov.uk beta – “Remember when we had all those separate websites?”
What was that It’s worth acknowledging that it’s a
tough road ahead. It’s scary for any
all about?! organisation to give up its website.
But by building something that is
easier for end users to use and for
publishers to maintain, we will look
back and ask: why did we have all
those separate websites?

26. Chris Chant

27. GDS IT – the problem
IT not fit for new purpose
Too expensive
Limited device access
Environmentally unfriendly

28. GDS IT – meeting user needs
Use anywhere
Ability to quickly change software
Multi-OS and open source
Reliable kit
Low cost
Sufficient security

29. GDS IT – major steps
Got internal CO agreement
Greatest elapsed time and effort was internal
CO approval and procurement
Used in-house and SME support to build
Aggressive timetable challenged suppliers

30. GDS IT – the solution
Apple laptops
Google Apps for IL0
Libre office open source for IL2
Fully wireless
No fixed telephony
Approach and use shared machines for IL3
Large Internet pipes

31. GDS IT – the outcome
Fewer machines means greater performance
Costs 18% of original solution – 82% saving!
“Martini IT” – any time, any place, anywhere
Mobile IT key part of building move
Happy smiley people!

32. GDS IT – user verdict
“At last, we’v e got the IT system “Please don't make me go
we need!” back to the old system!”
Izabella Podralska Lucie Glenday
“The effic
iency of y
up yester ou guys is
day in abo scary! I go
computer ut twenty
minutes -
t set “It's far more flexible, lets us
says YES
! (for a ch
ange)” be much more creative”
Emer Col
eman Ryan Battles

33. Peter Herlihy
e-petitions

34. e-petitions – the first GDS product
e-petitions is the first product delivered
by Government Digital Service during
the summer of this year.
Delivered using a mix of GDS
expertise and suppliers from the SME
marketplace.
Delivered in just 6 weeks including
procurement.
Cheap.
Public domain photo
by U.S. Navy

35. e-petitions – the first 100 days
We had immense load immediately
following launch - somewhat
inconveniently at the time of the Riots,
swamped us, which we quickly fixed
Continued with agility reacting to user
feedback to make incremental
enhancements
A product is never really delivered, it is
just released and continually evolves
Photo CC licenced from
flic.kr/p/6echM9

36. e-petitions – in numbers
Since we have launched, we have
25,000
had over 25,000 petitions, 3 million
signatures, and of these 6 have
passed the magic 100,000
3 million
threshold for a petition become
eligible for a debate.
Importantly the government has
6
acted on these petitions that have
reached the threshold – inspiring
confidence.

37. e-petitions – is the product effective?
Widespread media coverage... especially
through social media, where mechanisms
we have included for twitter and facebook
allow people to garner support from
likeminded people very easily.
The most popular petitions have reached
their 100k target inside 4 or 5 days.
From the citizen view - hugely effective.

38. e-petitions – one final thought
Every minute of every
It costs us less than
hour of every day, 18
1p per transaction!
people sign an e-petition...
Photo CC licenced from
flic.kr/p/MQeVP

39. Allon Lister
Office of the
Public Guardian

40. Office of the Public Guardian
Processes and registers Lasting
Powers of Attorney (LPAs).
Supervises Deputies appointed by the
Court of Protection.
Maintains registers of LPAs and
Deputyships.
Investigates allegations or concerns
made against Deputies and Attorneys.

41. Office of the Public Guardian – to reduce and remove
Complex paper forms attempt to be
everything for everyone in every
context.
Perceived complexity encourages
often unnecessary legal consultation
(89% of cases are straightforward).
The business relies entirely on paper
documentation.
Photo CC licenced from
flic.kr/p/4knuKB

42. Office of the Public Guardian – to enable
A flexible and scalable digital Staff to support customers who
business model need the most help - Assisted
A business model that shifts focus Digital
from internal process to user needs Substantial growth in the numbers
in line with the Ministry of Justice’s of LPAs registered
Transforming Justice agenda Reduction in the number of cases
Control of the digital service without requiring Court of Protection
restrictive & costly service contracts intervention
Photo CC licenced from
flic.kr/p/77HwYP

43. Office of the Public Guardian – right now
Learning the OPG business - Designing detailed end-user
staff workshops and interviews research for January 2012
Understanding the impacts on Identifying early deliverables, eg a
customers caused by current digital LPA application and
policy, processes and payment process
communication methods Planning the phased delivery of
the digital service during 2012
Photo CC licenced from
flic.kr/p/4rHjib

44. Office of the Public Guardian – to deliver
An outstanding service with digital by Phased delivery that rapidly
default as the natural user preference. introduces public-facing digital
User-originated, 100% correct, digital services and accelerates
applications for all new customers and business process change
fast migration to digital for existing A a major change in public
clients. service provision that increases
Safe, simple, quick, and compliant the responsibility and power of
processing of sensitive, personal the citizen
dataIntegrated with back-office systems
that simplify internal processes.
Photo CC licenced from
flic.kr/p/7yAv8A

45. Alice Newton

46. Tech City
Tech City is a cluster of digital,
tech and creative companies in
East London. To celebrate a year
of government support for Tech
City, David Cameron visited the
area on the 10th of November.

47. Tech City – how to convey this information?
Normally a policy paper is
produced for these events, but it
was more appropriate in this
case to develop an app for
investors, talent, and local
companies. With colleagues at
Number 10 and a Tech City
SME, Mobile Roadie, the app
was developed.

48. Tech City – the launch
The app outlines gov policy to support
innovation and technology over the last
year, as well as upcoming changes. It
also shows Tech City events, and what
people are seeing about Tech City. As
an app rather than a static document,
new information can be added to the
app as events are planned and policy
changes happen.

49. Tech City – the map
It includes a map, developed by
Charles Armstrong, which plots
the companies in Tech City and
measures the web of interaction
between them by analysing the
social media streams.

50. Tech City – augmented reality
It also includes Augmented Reality. For
the November 10th launch we worked
with Aurasma to animate some of the
business cards live and give a surprise
greeting to the Prime Minister, triggered
by the Trampery logo. Going forward Tech
City will be using augmented reality to
showcase a guided tour / visitor
experience using geolocated data.

51. http://digital.cabinetoffice.gov.uk