Designing Digital Services for Everyone
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The document discusses the work of the Government Digital Service in designing digital services for the UK government. It notes that 1 in 5 phone calls to government helplines were due to failed online transactions, costing £1 billion per year. The Government Digital Service aims to design inclusive, user-focused services based on ten principles including starting with user needs, designing with data, and building for inclusion. Over 1,500 websites have been closed and consolidated onto GOV.UK to create a consistent user experience.
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Designing Digital Services for Everyone
- 1. The Challenges of Designing for Everyone REVOLUTIONISING UK GOVERNMENT ONLINE Government Digital Service
- 4. What does the Government Digital Service do?
- 5. to medical records Child benefit arming Jobseeker’s Allowance State pensions Passport applic Book a driving test Car tax Student loan Register to vote ion Sign an e-petition Lasti Freedom of Information Request
- 14. 1 in 5 phone calls to a government helpline were a result of a failed online transaction
- 15. For one digital service, each user had to call the helpline on average SEVEN times
- 16. £1 ,000,000,000 saving per year
- 17. “ It’s unacceptable that to change one line of code in one application can cost up to £50,000 ” C H R I S C H A N T, G - C L O U D P R O G R A M M E D I R E C T O R
- 18. 1,500 websites closed so far
- 19. www.gov.uk
- 21. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 22. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 24. The video that goes here is so good it gets a round of applause. Sorry you don’t get to see that on SlideShare.
- 25. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 29. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 32. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 33. Ideal
- 34. Reality
- 36. www.twitter.com
- 37. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 40. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 43. ARIA landmark roles: <div id=“header” role=“banner”> … </div>
- 46. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 49. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 51. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 54. 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform 10 Make things open: it makes things better
- 57. some images cc licenced from Paul Lloyd
- 58. www.gov.uk
- 59. Thank you. @GovUK