Dianova applied for EFTC membership, which will be reinforced pinpointing the most recent higlights (including 2008 Social Impact results) at the 12th Conference of European Federation of Therapeutic Communities "Eyes on the Future" during the General Assembly, 1-5th June, The Hague, Netherlands.

1. Dianova Inspiring the change!... “ EYES ON THE FUTURE” 12th Conference of European Federation of Therapeutic Communities The Hague, 1-5th June 2009

2. Building Trust Develop Trusting Relationships = Source of Competitive Advantage SOURCE CREDIBILITY Ethos -> character & integrity Logos -> expertise & competence Pathos -> charisma REPUTATION OF BEING TRUSTED by making deposits of good works into the “trust bank” TRANSPARENCY & HONESTY on telling the story through mediated channels to create and sustain mutually-beneficial relationships A R I S T O T L E Trust is a central construct in the framming and dynamics of managerial relationships ( Credd & Miles, 1996 ). Developing and maintaining trust is seen especially important to managerial and organizational effectiveness ( Davis et al, 2000 )

3. Civil Society NGO as Trust Leaders Source www.edelman.co.uk/trustbarometer 2009

4. Dianova Network SECOND SECRETARY AT THE VIENNA NGO COMMITTEE ON THE NARCOTIC DRUGS

5. Nonprofit Social Solidarity Association and Public Merit Association focused on: CONVENTIONS Who is Dianova MEMBERSHIPS Risk behaviour prevention & Health Education Drug Addictions Treatment & Inclusion Community Development (Project SOLIS) Agent of Corporate Social Responsibility Player fo Social and Health Networks Agent of Social Economy Member of Dianova Network

7. Residential Treatment Program QUALITY OF SERVICE Quinta das Lapas TC Certification ISO 9001:2000 MULTI & INTERDISCIPLINARY TEAMS Psychiatrist, Physician, Psychologists, Reintegration & Social Operators, Drug counselors, Other Staff THERAPEUTIC COMMUNITY Individualized Program Protocol with IDT COGNITIVE BEHAVIOR MODEL Educational & Therapeutic REINTEGRATION SERVICES Inhouse & Public Measures TRUST DEPOSIT BANK

8. Benefits & Impact of Certified Quality System First Therapeutic Community with certified Quality Management System ISO 9001:2000 in Portugal AWARD “Hospitals of the Future 2005/06” – Category Private Service: Leadership and Innovation with Quality Management System TRUST DEPOSIT BANK ORGANIZATION STAFF BENEFICIARIES COMMUNITY SOCIETY Renewal of QMSQ 2008-2011 -> dynamic methodology Increase of admission requests 30,2% Increase of social credibility Know how transfer increase Increase of motivation -> efficiency and effectiveness Reinforced integration within networks (CRI, CLAS) Public acknowledgment of innovation and insight (Award, Invitations for Seminars, University Master classes, Events Increase of satisfaction 12,3%

9. Social ImPACT 2008 TRUST DEPOSIT BANK 2.041 People 83,7% Increase Social Inclusion 98 Prevention & Education 412 Community Development 1.133 Treatment Program 85 Training & Family Programs 313

10. Follow us at the Social Networks TRUST DEPOSIT BANK http://www.youtube.com/user/dianovaportugal http://www.flickr.com/photos/dianovaportugal http://www.facebook.com/people/Rui-Martins/580747778 http://www.linkedin.com/in/ruipmartins http://www.thestartracker.com http://ngolink.ning.com/profile/RuiMartins http://www.slideshare.com/Dianova http://pt.wikipedia.org/wiki/Dianova_Portugal http://twitter.com/dianovapt http://rs100fronteiras.ning.com/profile/RuiMartins

11. Thank you All [email_address] Corporate Communications and Public Affairs Director