This document summarizes a UiPath Connector Corner presentation about automating service issues in multiple languages using Jira and OpenAI. It discusses how the connector helps software teams, project managers, and IT operations teams automate repetitive Jira tasks like issue creation and status updates. Key features of the connector include translating emails into English, creating Jira issues from emails, and replying in the original language. The benefits are reducing effort by over 80% and issue creation time to under 10 seconds.

1. Welcome to
UiPath
CONNECTOR
CORNER
The UiPath ™ word mark, logos, and robots are registered trademarks owned by UiPath, Inc. and its affiliates. ©2023 UiPath. All rights reserved.
Integrate to automate!

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Spotlight On

4. How Jira--and OpenAI--
support service issues in
multiple languages

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Samrat Dutta
Senior Product Manager
Diana Gray
Community Marketing Manager,
Charlie Greenberg
Product Marketing Manager
Today’s UiPath team

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Objectives / Value Proposition
Who does this help? Why is it useful? Competitive Positioning
• Software Development Teams: Automate
repetitive tasks such as issue creation,
assignment, status updates, and issue
transitions
• Project Managers: Automate task
assignments, notifications, and status updates,
ensuring that team members stay informed and
tasks are completed on time
• IT Operations Teams: Automate ticket
creation, assignment, and notifications,
ensuring timely responses and efficient ticket
management
• Any team that uses Jira to manage and track
their projects
• Effortless Efficiency: Simplify Workflows with
Automatic Jira Issue Creation and Status Transitions
• Mastering Jira Issue Tracking with Streamlined
JQL Querying and Reporting
• Maximized Collaboration with Jira Comments
1.User Friendly and accessible
2.Cost-Efficienct
3.Continuous Improvement

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Key Features
Jira V6.1.0 – GA 6th June 2023

8. When a new email is
received (Event Trigger)
Translate email in
English
Create Jira Issue
Business Benefits
• Effort reduced by 80%+
• Time to create issue in Jira
<10sec
• Combine above with automated
Jira triggers
• ROI less than 2 weeks
Implementation Time
• Less than one day to develop
the unattended robot
Technologies
• Jira API
• Microsoft Graph API
• OpenAI API
When a new email is received in Outlook, translate if need be and
create a Jira issue
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Reply in original
language
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Next Steps
Read the blog Connector Corner
playlist
Visit the website
“Five Essential API Features for End-
to-End Automation"
https://www.uipath.com/blog/product-
and-updates/end-to-end-automation-
essential-api-features
Visit our highly useful array of new
connector business demos on
YouTube! – including Gen-AI use
cases
https://www.youtube.com/playlist?list=PLG
3LgE4atuv8yx_CQ-OM46vGG4naUM4B9
Learn more about Integration Service
from current articles, videos and
demos
https://www.uipath.com/product/ui-
api-integration-automation

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What has your Jira experience been like?
What enhancements would you suggest?
Our First QUESTION

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Our second question to you:
What prebuilt connectors would you like to see
in action for upcoming Connector Corner presentations?

12. Q&A

13. Thank you!