Chad's presentation from the WebRTC Paris show covering interoperability issues, WebRTC gateway trends, WebRTC security models, server-side media processing, a video kiosk case study, and future WebRTC applications
Dialogic’sPowerMedia XMS provides widely needed capabilities in many applications. While WebRTC is designed to be primarily browser-to-browser, there is a growing number of user cases that require server side media support or that would be greatly enhanced by it.Dialogic’s key capabilities include:Multi-party mixing – traditional MCU-type functionality; mixing streams from various sources into one or more streams and relaying them to users to avoid the mesh overloading problems that occur if you keep everything peer-to-peerTranscoding – converting one codec to another. In the absence of a mandatory video codec today this is important for converting the VP8 codec supported in browsers to H.265 used in existing video conferencing systems and supported by battery saving smartphone hardware. Transcoding is also important to converting WebRTC’s audio codecs (G.711 or Opus) to codecs used in today’s mobile networks, landline, and enterprise environments. New codecs are introduced all the time, so this is a practical problem that will not go away any time soon.Interworking with existing telephony environments – including encryption, media plane, and signaling interworking with the 6B+ users who can be reached via a SIP-based networkRecording – Recording is critical in contact center environments for regulatory purposes. It is also a Stream processing – monitoring and manipulating a stream in real time, be it via a text overlay or inserting an add into the stream or doing manipulation of the video or utilizing avatars.Person-to-machine applications – while WebRTC was originally made for browser-to-browser communications, there are many person-to-machine applications that might not involve another person at all, like today’s IVRs, Text-to-Speech, speech recognition systems, or machine vision, analytics and more.
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Latin American Airline Call centerMove to video kiosks in airports Cheaper than putting live agents Allows easy access to travelersLeverage existing contact center infrastructure Augments current capabilities Adds video calling to agents keeping existing ACD systems Provides audio & video to kiosksTarget: high value international travelers & touristsPhase II: Expand to tablets/mobileBusiness model: leverage existing agents & infrastructure; expand presence for more revenueEnd-to-end control of devicesMitigates interoperability issuesReduces security exposureLeverage existing infrastructureUse WebRTC to augment & extendMedia quality is difficult to control over the internetHD video not always necessaryFall back to voice
Latin American Airline Call centerMove to video kiosks in airports Cheaper than putting live agents Allows easy access to travelersLeverage existing contact center infrastructure Augments current capabilities Adds video calling to agents keeping existing ACD systems Provides audio & video to kiosksTarget: high value international travelers & touristsPhase II: Expand to tablets/mobileBusiness model: leverage existing agents & infrastructure; expand presence for more revenueEnd-to-end control of devicesMitigates interoperability issuesReduces security exposureLeverage existing infrastructureUse WebRTC to augment & extendMedia quality is difficult to control over the internetHD video not always necessaryFall back to voice