Culture Journeys is a framework for organizations to help its employees learn and adapt to its culture. This blog is an attempt to share the learning stages, road maps and ways to help talent to navigate the way to achieve their career goals, align and adapt to the corporate culture.

1. © 2012 MetricStream, Inc. All Rights Reserved.
Culture Journeys #CultureCode
Dheeraj Prasad, Vice President – HR, Customer Advocacy & Production Engineering
http://www.linkedin.com/in/dheerajprasad
@dheeraj_prasad
www.culturejourneys.blogspot.com

2. © 2010 MetricStream, Inc. All Rights Reserved.
Agenda
What is Culture
GRC Culture
An Analogy for Organization Culture
New Joiner Conditions For Performance Success
Ways to learn a new Culture
A Model to Learn Adapt To A New Culture
The MetricStream Way
Exercise – The Culture Coin Test

3. © 2012 MetricStream, Inc. All Rights Reserved.
What is Culture?
Integration Differentiation Segmentation
Culture is a common programmable code of shared values and beliefs!

4. © 2013 MetricStream, Inc. All Rights Reserved.
GRC Culture – A Foundation For Corporate Governance

5. © 2013 MetricStream, Inc. All Rights Reserved.
• As per AMR, US companies will spend $29.8B on GRC in 2010
• “GRC in 2010: $29.8B in Spending Sparked by Risk, Visibility, and
Efficiency” AMR Research/Gartner, November 2009
• Gartner has forecast a compound annual growth rate for the GRC market
of approximately 20% through 2011
• Gartner Report Highlight, January 2008
• Forrester estimates $9.3B spend on GRC Technology
– $2.2B on GRC Information/Content and $40.6B on GRC Professional
Services in 2008
• Forrester Research 2008 GRC Drivers, Trends and Market
Directions – March 2008
GRC Market Opportunity

6. © 2012 MetricStream, Inc. All Rights Reserved.
How is MetricStream building a GRC Culture?
Click on any image to view the videos

7. © 2012 MetricStream, Inc. All Rights Reserved.
Weather is what conditions of the atmosphere are
over a short period of time, and climate is how the
atmosphere “behaves” over relatively long periods of time.
Weather is measured in terms of
temperature, humidity, precipitation,
cloudiness, brightness, visibility, wind,
and atmospheric pressure. Weather can
change from minute-to-minute, hour-to-
hour, day-to-day and season-to-season.
Climate is however the average of the
weather over time and space. Climate
is what you expect, like a very hot
summer, and weather is what you
get, like a hot day with popup
thunderstorms.
An Analogy For Organization Culture

8. © 2012 MetricStream, Inc. All Rights Reserved.
Analogy Applying the Analogy Why this helps
Climate (average of weather
over time, space, and
climate zone)
Organization climate (the
label of the culture). Patterns
over time of cultural similarity
across business units and
geography are often
reflected in visual
representations, shared IT
Systems, a single vision or
mission statement
It paints the picture of macro
level consistency across an
organization.
Weather (short term,
minutes to months)
Organization culture varies
as the immediate context
changes
Culture could and should
reflect local conditions
Climate change occurs but
over a period of time
Organization climate
changes but over a period of
time and due to context
changes such as technology
Local conditions (weather)
might change to see and
introduce sustained change
across the organization
(climate)
An Analogy For Organization Culture

9. © 2012 MetricStream, Inc. All Rights Reserved.
New Joiner Conditions For Performance Success
The Allowable Timeframe
Below Optimum Performance Optimum Performance
Unacceptable Performance Below Optimum Performance
The ability to learn “the way we do things round here”
TheavailabilityofSupport
The“priceofmembership”
High Getting On
Low High Fitting In
Source: Organization Culture

10. © 2012 MetricStream, Inc. All Rights Reserved.
Ways to Learn a new Culture
Learning Method Example Skills Needed
Feedback and Guidance
given by boss and
colleagues
“You can learn from each
other around the coffee
“My boss is very good at
giving me feedback
Rapport Building
Listening
Openness to feedback
Comparison with previous
experiences
“I have been in a head office
before. The difference
between the H.O and Field
office are marked”
Assessment
Judgement
Adaptability
Observation of what is going
on in the context
“It was odd to see people
come late to work. In my last
job punctuality was the
norm.”
Patience
Objectivity
Curiosity
Trial and Error “I offer things and then judge
by the looks on people’s
faces”
Risk taking
Persistence
Resilience
Investigating and asking
questions
“If I have to find out
something, I have to go out
and find it”
Healthy sense of scepticism
Research
Questioning

11. © 2012 MetricStream, Inc. All Rights Reserved.
A Model To Learn and Adapt To A New Culture
Stage 1 - Confront and Accept the organization reality
Tip – Spend time with people who can tell you about the hidden rules of
success
Stage 2 - Achieve role clarity
Tip – Build a 30- 60-90 days plan and review as to how
were they different from what you were expected to do
Stage 3 - Locate yourself in the
organization context
Tip – Know how to position
yourself in front of other peers
Stage 4 - Detect signs of successful
cultural integration (or lack of it)
Tip – Proactively look for your Manager feedback at
each stage of your first 30-60-90 days

12. © 2012 MetricStream, Inc. All Rights Reserved.
The MetricStream Way
MetricStream
Culture
Team Work
InnovationCustomer
Focus
Never Say
Die

13. © 2012 MetricStream, Inc. All Rights Reserved.
Culture Club
Welcome To The Culture Club!