Now Hiring Bilingual Customer Service Agents. $12.50/hour full time. Detroit area. To apply, please attend recruitment event on Monday, May 6, 2013 at Detroit Employment Solutions Corporation, 707 W. Milwaukee, Detroit, MI 48202.

1. Revised 3-22-2013
Detroit Employment Solutions Corporation One-Stop Service Centers are located
throughout the city of Detroit and provide jobseekers with a full array of FREE employment
services, including job placement, career counseling, professional development, and access
to training opportunities. To learn more about our employment opportunities, please visit
www.detroitmiworks.com.
Capacity is limited. Recruitment dates and times are subject to change.
1-800-285-WORKS  Voice/TTY: 1-800-649-3624  Michigan Works! is an equal opportunity employer/program supported by the State of Michigan. Auxiliary aids, services and
other reasonable accommodations are available upon request to individuals with disabilities. Michigan Relay number for the deaf: 1-800-649-3777.
Detroit Employment Solutions Corporation
707 W. Milwaukee, Detroit, MI 48202
Now Hiring Bilingual Call
Center Agents
General Summary:
Call center agents will be taking incoming calls that will have questions on programs they are participating
in. The candidate will need to be fluent in English and Spanish and have a strong phone presence and be
able to resolve issues without escalating the problem by asking probing questions. The candidate will be
entering notes into the company’s database and needs to be able to navigate the computer system to
locate spreadsheets and phone scripts as needed. The shift will be anywhere between 8:00 am -8:00 pm.
Typical hours are between 35-40/week, but during slow periods may be less. Some overtime may be
required during peak demand. Pay is $12.50/hour. This is a contract to direct hire position, but there is
not a set time period for someone to go direct at this time. Job is located in Highland Park, MI.
Interviews with employer to follow recruitment. Must be dressed for interview to qualify.
Responsibilities:
 Take incoming calls and answer questions regarding customer submissions
 Ask probing questions to resolve issues
 Be able to use company’s computer systems to enter and retrieve data
 Help callers with outside website credits
Qualifications:
 Must have positive attitude and disposition
 Strong communication skills, good grammar
 Read and follow written instructions with little guidance
 Computer savvy - typing skills of 50 wpm required
 Fluent in English and Spanish
TO APPLY:
Please attend our next recruitment event on: Monday, May 06, 2013
Check-in time: 8:30 a.m. to 9:00 a.m. (No admittance after 9:00 a.m.)
Location: 707 W. Milwaukee Ave., Detroit, MI 48202
You must wear professional attire (no jeans/gym shoes). This is a first level interview. Capacity is limited.
ALL APPLICANTS ARE REQUIRED TO BRING:
___ Your valid (non-expired) state-issued ID or Driver’s License
___ Your Social Security card
___ A copy of your DD214 or letter from the VA if you are a veteran
___ Proof of public assistance income you receive, like a Bridge card or a letter from DHS or Soc. Security
___ A copy of your layoff notice or Unemployment documentation, if you are laid off
___ 2 copies of your resume
Account Manager: Bruce Russett
Link to job order (office use only): https://na6.salesforce.com/a018000000SWAVq