10 Best Practices to Improve Customer Service
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The internet has made it much easier for people to vent about bad service. In fact, if you make customers unhappy online, they each tell 6,000 friends. Learn which industries use social media to resolve customer complaints effectively and which are falling behind. See more at: http://www.desk.com/customer-service/best-practices#sthash.tv11qKls.dpuf
