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Scaling Social Service

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Derek Laney
Derek Laney

Presentation at Bluewolf's Transforming Customer Service

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Scaling Social Service in/derektweets @derektweets Derek Laney Director Product Marketing Management
Prepare to Engage at Scale
Tips for Achieving Scale Jeremiah Owyang, Altimeter: Prioritizing for Scale – #DF12
How to create a Social Media Playbook 2 – Enable Business Units
Jeremiah Owyang, Altimeter: Prioritizing for Scale – #DF12 Tips for Achieving Scale
Classify Actionable Internet Mentions 3 – Streamline with Tools
Jeremiah Owyang, Altimeter: Prioritizing for Scale – #DF12 Tips for Achieving Scale
4 – Communities 5 - Advocates
Turn insights to actions and connections to customers for life. Unified Platform for Social
http://bit.ly/measureupsocial Where to Learn More?

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Scaling Social Service

Editor's Notes

  1. We can’t go forever with 1 social ninja and an agency guy with colored socks