1. Delores Frederiksen
379 Douglas Avenue Saint John NB
H-506-214-4203
C-506-608-2079
deloressj13@gmail.com
Objective:
Forward-thinking professional offering a unique combination of Administration Skills, Sales and impeccable
attention to detail with the ability to keep high client retention with astounding Interpersonal skills.
Education, Certificates and Volunteer Experience
Administrative AssistantDiploma
CDI College,Hamilton,ON 2005
Travel & Tourism Diploma
TriosCollege,Hamilton,ON 2009
Ontario Secondary School Diploma
BishopRyanSecondarySchool,Hamilton,ON 2001
Saint John Golden Gloves Boxing Club
Volunteertoassistthe clubin hostinglocal boxingfights
WHMIS Certified
Mavis Beacon.Certifiedat65WPM typing
Class5 Driver’sLicense withreliable transportation
Qualifications
● Managerial Experience includinghiring,training,taskdelegation,scheduling,planningevents,marketinginthe
local community,qualityassurance,operatingproceduresandanyothertasksthat were required
● Accurate database management,clientrecordmanagement,administrationandimpeccablephone skills
● AdvancedwithMS Word,Outlook,Excel,Internet,MicrosoftOffice,FacebookandTwitter
● Highlyorganizedwithattentiontodetail
● Friendly,enthusiastic,goodlistenerwithexcellentinterpersonal and communicationskills;abilitytobuild
relationshipsquicklyandmaintain
● Excellentteamplayerthathascreative andresourceful problemsolvingskills
● Excellentfollow upskills
● Successful saleshistoryincludingmeetingdaily,weeklyandmonthlysalestargetsandgoals. ReachedThe Travel
Store’sTop10 agentsinMay 2014, June 2014, July2014, October2014 & February2015.
● Excellentresearchskillswiththe abilitytothinkoutside of the box
● Able toadapt to change quicklywhile welcomingchallenges andopportunitiestolearn
● Highlyregardedbypreviousemployersandco-workersforimpeccable teamworkandcustomerservice skills
● Passionate aboutWorldissues

2. DeloresFrederiksen
H-506-214-4203
C-506-608-2079
Employment History
Professional Travel Advisor/Branch Supervisor
The Travel Store, Rothesay NB July 2013-May 2016, Closure of the store
● Providedfrontline customerservice toall potential clientsthatcome into the store including collecting contact
information
● Balancing quotes, sales, office procedures while always looking to build and expand my clientele
● Always ensuring the customer is educated on coverages of travel insurance before trip commences
● Proven sales skills have been achieved as well as personal discovery and perfecting the sales process
● Ensuring accuracy at all times while booking and quoting vacation packages for clients
● Current customers and previous co-workers will confirm that my work is impeccable and I strive for the best
everyday
● Performed several interviews and trained employees
Travel Counselor
Thing5, SaintJohn NB July 2012- July 2013
● Provide detailed advice to customers on destinations they are interested in visiting including travel
requirements, travel alerts, local customs and popular tourist destinations worldwide
● Adhere to tight deadlines to quote submittal
● Accuracy was required at all times
● Worked with mostly Corporate clients
● Follow up with vendors for customer complaints or refunds
● Ensure to up sell and cross sell when the opportunity is present
● Call Centre environment
Xerox
GDO Incoming Customer Support November 2011-July 2012
● Call Center environment
● Continued to develop my Interpersonal skills
● Worked with Corporate Clients to help fix printers and order new supplies
● Schedule of technicians
Sales Support/Key Holder
Power & Telephone Supply, Burlington, ON February 2011- October 2011
● Provide support to Account Managers in meeting customer’s requirements
● ContinuouslyindirectcontactwithQualityAssurance toresolve customer complaints,returns&discrepanciesin
invoices and pricing
● Enter customer orders and quotes into in house computer system
● In constant contact with vendors to obtain pricing and delivery times
● Assist in general clerical tasks such as correspondence, typing & filing
● In depth research performed on a regular basis to ensure the customer always receives what they order in a
timely fashion
● Use of in house computer system

3. Delores Frederiksen
H-506-214-4203
C-506-608-2079
Receptionist (Contract)
Signature Vacations, Mississauga, ON November2009 – April 2010
● Handledreceptione-mails,general inquiries,internal e-mails,seatselections
● Usedmulti-linetelephonesystemtodirectcallsandassistwithquestionsregarding
● ProcessedseatselectionsforSkyserviceandSunwingairline flights
● In constantcontact withSkyservice forpaymentof seatselections
● Forwardedsalesforecastsandrecapstohotelsandairlines
WeightLoss Consultant/Key Holder/SalesConsultant (Company closed.)
L A Weight Loss, Hamilton & Burlington, ON 2006 - 2009
● Answeredtelephone inquiriesandsetupappointmentsforcounselors
● Met withwalk-inclientstoexplainand enroll customersintothe programswithLA WeightLossproductsto
assistwithweightloss
● Motivate,one onone coaching andprovidedexceptional service toclientstoachieve theirweightlossgoals
● Reviewedfooddiariesandprovidedsuggestionstohelpsuccessuntilthe nextvisit
● Excelledatmeetingindividual andteamsalestargets
● Companyclosed
Receptionist/ Key holder
Family Fitness, Hamilton, ON 2000 - 2005
● Deliveredexcellentcustomerservice asa front-lineworker
● Answeredtelephone inquiries,directedcallsandtookmessages
● Collectedall financial transactionsforstaff members,answeredbillingquestions
● Assistedinotherareasof the gym as needed
References are available upon request