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Delivering Happiness

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Delivering Happiness
Delivering Happiness
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DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS .COM Tony Hsieh IHRSA Annual Conference March 18, 2011
 
 
 
 
 
 
[object Object],[object Object]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
A Little About Me (Tony) ,[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object],[object Object]
A Little About Me (Tony)
[object Object],‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200
Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture
C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
Clothing
Customer Service
Culture
C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
Delivering Happiness (customers and employees) ,[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object]
Example: Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
From Mariana ,[object Object],[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object]
From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object]
VISION ,[object Object],[object Object],[object Object],[object Object]
ENTREPRENEURS: ,[object Object]
EMPLOYEES: ,[object Object]
[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Example of evolving vision and brand ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
What ’s your business? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
RESEARCH HAS SHOWN ,[object Object],[object Object],[object Object],[object Object]
HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS
A FEW DIFFERENT FRAMEWORKS OF HAPPINESS
A FEW DIFFERENT FRAMEWORKS ON HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maslow ’s Hierarchy
3 TYPES OF HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],time time time
RECOMMENDED BOOKS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contact info and tours! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Profits Passion Purpose GREAT BUSINESS
HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Delivering HAPPINESS
Delivering HAPPINESS Learn more and join the movement! www. delivering happiness.com [email_address] [email_address]
[object Object],[object Object],[object Object],[object Object]
 
 

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Delivering Happiness

  • 1. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS .COM Tony Hsieh IHRSA Annual Conference March 18, 2011
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  • 31. A Little About Me (Tony)
  • 32.
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  • 34. the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture
  • 35. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
  • 39. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
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  • 67. TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?
  • 68. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  • 69.
  • 70.
  • 71. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS
  • 72. A FEW DIFFERENT FRAMEWORKS OF HAPPINESS
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  • 78. Profits Passion Purpose GREAT BUSINESS
  • 79. HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose
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  • 83. Delivering HAPPINESS Learn more and join the movement! www. delivering happiness.com [email_address] [email_address]
  • 84.
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  • 86.  

Editor's Notes

  1. Not sure how to handle
  2. Ok to relinquish rights with exception of smiley faces
  3. Ok to relinquish copyright
  4. Ok to relinquish copyright