Business proposal to establish adquate training to achieve company goals

1. Jennifer DeGutis

2. 

3. Are we achieving our
goals?

 Customer Satisfaction
 Sales
 Associate Job Satisfaction
 Inventory loss
 Profit

4. Benefits of Training

 Increased Customer Service
 Increased Sales
 Increases employee knowledge & skills
 Employee Job Satisfaction/reduced turnover
 Reduced inventory losses
 Increased sales = increased PROFIT!

5. Current Training

 2 hour orientation
 Orientation Survey
 Store tour
 E-learning ( If available for position)
 Buddy with current associate
 Give them a schedule

6. Current Results

 Unknowledgeable Associate
 Inconsistent Customer Satisfaction scores
 Inconsistent Sales Growth
 Poor inventory Results
 High turnover
 Unhappy associates
 Low morale and self esteem

7. 

8. Proposed Training

 3 days
 Clear job expectations & description
 Training modules for each position
 Customer Service Focus
 Job Shadowing
 Training Evaluation
 Training follow-up & Coaching

9. Return on Investment

 Knowledgeable Associate
 Consistent Customer Satisfaction Scores
 Steady sales growth
 Repeat Customers
 Lower inventory losses
 Turnover Reduction
 PROFT!!!!