1. Listening to Demand for Voice Command in Virtual Communities Dawn Marie Yankeelov ASPectx www.aspectx.com [email_address] 6-21-01

4. CRM “Hot Spots” Source: The Yankee Group, Wireless CRM, 2000. “ The U.S. mobile and remote-worker population will grow 41% from 39 million in 2000 to 55 million in 2004. Field sales professionals comprise the largest percentage of this remote-worker population.”

5. CRM Ramping Up Estimate of Corporate Applications Designed for PCs and Internet Devices. Source: Morgan Stanley Dean Witter Equity Research. IDC, and Yankee Group, 2000 studies. “ Fast ramp” window

11. Support Players Approximately 55 serious contenders in voice integration and development to date

16. OnStar

23. Usage Forecast Total Speech Users Speech Portal Users Speech Portal Shoppers in millions 2000 2001 2002 2003 2004 2005 16 22 32 48 96 128 45 18 28 12 18 8 2 5 11 3 1 0 Speech Portals: North American Usage Forecast Source: The Kelsey Group (2000)

25. Increasing Value Proposition

28. Building Your Own App CT Labs Commissioned by CommWeb, a CMP Publication, to test VoiceXML Development Kits—2001Results

30. Final Frontiers $3.80 $1.60 $2.80 $1.90 $1.00 $1.20 Speech Portal Revenue Analysis (2005) *in billions of dollars Source: The Kelsey Group (2000)