2. Organizational Overview
• American University is a leader in global education,
enrolling a diverse student body from throughout the U.S.
and more than 150 countries and providing opportunities
for academic excellence, public service, and internships in
the nation's capital.
• http://www.american.edu
3. Responsibilities Summary
• Directed staff and contractors overseeing $30M budget
and facilities support functions
• accounting, procurement and contracting
• materials supply
• resource library
• university call center and facilities work control
• management information systems
• university mail service and central receiving
• Served as business office for university’s facilities units
• Facilities Planning & Development
• Physical Plant Operations
• Department of Public Safety
• Telecommunications
4. Selected Accomplishments
• LED PROCESS REVIEW FOR FACILITIES ORGANIZATION
• implemented new computerized maintenance management system
• method of selecting system presented at national association
conference
• custom user interface became model for other universities
• IMPLEMENTED DECENTRALIZED WAREHOUSING SYSTEM IN
SUPPORT OF MAINTENANCE OPERATIONS
• expanded to nine modernized stockrooms
• implemented use of hand-held technology
• efforts resulted in materials being easily accessible to technicians
in the field
5. Selected Accomplishments (continued)
• TURNED AROUND INEFFECTIVE CAMPUS MAIL OPERATIONS
• improved customer service ratings 16% over two years while
reducing staff by 13%.
• DIRECTED DEVELOPMENT AND IMPLEMENTATION OF
RESOURCE CENTER FOR UNIVERSITY FACILITIES
• centralized resources provided immediate access to information
needed for construction and maintenance of 2.5M square feet.
• DRAFTED AGREEMENT TEMPLATES AND PROCUREMENT
PROCEDURES TO EXPAND OUTSOURCED MAINTENANCE
• enabled contract maintenance to increase ten-fold
6. Selected Accomplishments (continued)
• OVERSAW IMPLEMENTATION OF COMPREHENSIVE STAFF
TRAINING AND DEVELOPMENT INITIATIVE
• served nearly 200 employees, achieving 95% participation
• significantly increased quantity and quality of training
• INTEGRATED PERFORMANCE MANAGEMENT AND TARGETED
SELECTION PROGRAMS INTO UNIT OPERATIONS
• programs enhanced goal-setting and attainment
• served as roadmap for other units in division
