The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
5. Sorry about/for sth
• I’m sorry for taking so long to get back to you.
Sorry for +V+ing
6. Sorry about/for sth
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
Sorry for +V+ing
Sorry about/for + noun
7. Sorry about/for sth
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I am sorry (that) I missed our meeting last Thursday.
Sorry for +V+ing
Sorry about/for + noun
Sorry + (that) clause (Subj +Verb)
8. • I’m sorry for taking so long to get back to you.
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
9. • I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
10. • I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I'm sorry I missed our meeting last Thursday.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
11. • I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I'm sorry I missed our meeting last Thursday.
• I am very sorry that I missed our meeting last
Thursday.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
This example is more neutral to semi-formal.
There are no contractions or phrasal verbs
and the optional ‘that’ is written.
informal
neutral
informal writing is more like speaking
12. I/we apologise for + sth
Make stronger with sincerely.
apologize (US spelling)
13. I/we apologise for + sth
We sincerely apologise ...
Make stronger with sincerely.
apologize (US spelling)
14. I/we apologise for + sth
• I apologise for the delay in replying to your email.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
15. I/we apologise for + sth
• I apologise for the delay in replying to your email.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
16. I/we apologise for + sth
• I apologise for the delay in replying to your email.
• I apologise for missing the meeting.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
17. I/we apologise for + sth
• I apologise for the delay in replying to your email.
• I apologise for missing the meeting.
• We sincerely apologise for the poor standard of
service you received.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
19. Please accept my/our apologies for...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
20. Please accept my/our apologies for...
Please accept my sincere apologies...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
21. Please accept my/our apologies for...
Please accept my sincere apologies...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
Please accept my sincerest apologies...
23. Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
24. Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
25. Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
• Please accept my apologies for the delay in shipping
your order.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
28. I/We regret...
I sincerely regret
Make stronger with sincerely/deeply/very much
I deeply regret
I very much regret
29. • We regret the inconvenience caused by our
computer error.
Formal
30. • We regret the inconvenience caused by our
computer error.
• We very much regret the error / the
misunderstanding / the delay...
Formal
31. • We regret the inconvenience caused by our
computer error.
• We very much regret the error / the
misunderstanding / the delay...
• We regret that the price information sent to you was
incorrect.
+ noun
Formal
Here ‘we’ means ‘the company’.
+ that + clause (S +V)
32. Summary
• I am sorry for/about/(that)... Informal - Neutral