Experiential learning in dispute resolution, arbitration, negotiation, peacemaking.

1. Making Sense of Conflict.

2. Unresolved conflict can cost employers in terms of productivity, sick leave,
employee resourcefulness, turnover and workplace peace of mind.
Let’s Face it.

3. Bad
Most people find conflict difficult to deal with and experience great
distress when they are exposed to or involved in conflict with
others.
It contributes to the deterioration of mental and physical health,
to increased job dissatisfaction and decreased motivation to work.
Ugly
Conflict does have a dark side that emerges when it is not adequately dealt with or
when it is left to fester and grow. When it goes underground, becomes pervasive,
and taints every aspect of the work environment.
It’s even more ugly when it gets to the point where emotions, words
and behaviors are out of control or when people feel bullied,
harassed or intimidated.

4. But Good too!
Conflict can divide people or bring them together.
Conflict is healthy when it compels individuals to increase their
understanding of one another through the sharing of ideas,
perspectives, and values and when the focus is on the issues and
not the personalities.
Conflict means passionate people about a topic.
When conflict is dealt effectively, the passion is harnessed and the
work environment remains vibrant and healthy.
It is time to say farewell to the bad and the ugly and welcome in
the good.

5. Types
The model suggests that all conflicts fall into one of the following
categories:
• Content-based conflict
• Personality-based conflict
• Power-based conflict
• Identity-based conflict
We approach each category with different instruments in a crescendo
of understanding and command.
Addressing how to prevent conflict to happen (prophylactic measures)
and how to make it better when it breaks out (therapeutic measures)

6. On the Menu
Content-based conflicts
concern the substance of a dispute, with differences between people’s goals,
beliefs, or values coming into play. Divergences. Negotiations.
Personality-based conflicts
involve disagreements between two or more individuals whose personality or
behaviors rub each other the wrong way. The traits. The ‘shoulds’.
Power-based conflict
involve disputes over influence, dominance or resources.
Need to Control. Need to win.
Identity-based conflicts
involve threats to how people identify themselves with regard to things such
as gender, ethnicity, race, religion, age, profession... Threat to ‘self’.

7. Under the Rug
Links to trust issues and to inner conflicts arise during the experience
and find their place in the mosaic of abilities and insights
Infinity’s methodology is not about teaching techniques but rather
to give instruments to partakers.
The program includes up to 8 live hot button-sessions on real conflicts
Brilliantly debriefed in order to ensure increment in learning.

8. Dreams and Nightmares
A selection of award-winning cinematography and indie movie-snippets
counterpoint the facilitation. The aim is to push back mental boundaries
and out-think most of the existing trivialities on the subject.
A special section of the program is dedicated to
bullies, trolls and other jerks.
Who they are. How to deal with them.