The not-so-hidden cost of traditional interactive voice response systems.

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WHAT YOUR IVR
DOESN’T
WANT YOU TO
KNOW
The not-so-hidden cost of traditional interactive
voice response systems.

2. |© 2015 Interactions LLC Proprietary and Confidential 2
BAD CUSTOMER SERVICE IS
EXPENSIVE.

3. |© 2015 Interactions LLC Proprietary and Confidential 3
YOUR WEAKEST CHANNEL —
THE PHONE — IS ALSO THE MOST USED.

4. |© 2015 Interactions LLC Proprietary and Confidential 4
WHY? BECAUSE OF THE
ECONOMICS OF ERROR.

5. |© 2015 Interactions LLC Proprietary and Confidential 5
TRADITIONAL SPEECH IVRS CREATE A BIG
DISCONNECT WITH CUSTOMERS.

6. |© 2015 Interactions LLC Proprietary and Confidential 6
TOP COMPLAINTS ABOUT TRADITIONAL
SPEECH IVRS:

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THERE’S A
BETTER SOLUTION
THAT YOU AND YOUR
CUSTOMERS WILL
PREFER.

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WITH HUMAN-ASSISTED AUTOMATION, CUSTOMER SERVICE CALLS
BECOME PRODUCTIVE CONVERSATIONS. ALMOST EVERYTHING
CUSTOMERS SAY CREATES A SUCCESSFUL INTERACTION.

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It’s fast, quick, and very easy to
use. A well put together service
that lets me interact with
confidence of getting what I need
in a timely manner.
Interactions Client Customer
“
”

10. |© 2015 Interactions LLC Proprietary and Confidential 10
TOP REASONS WHY LEADING COMPANIES
CHOOSE INTERACTIONS:

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