1. Daniel S. Cramer
1 Back Stop Lane ♦ Ballston Spa, NY 12020
Home: (518) 222-4949 ♦ Cramecrow@aol.com
Experience
Maximus, Inc.
11/2015-Current Albany, NY
Call Center Supervisor
Member of the management team responsible for supervising the work of customer service employees to
ensure adherence to quality standards, proper procedures, and correcting errors or problems as needed.
Perform tasks to ensure that project and program service level requirements and goals are met. Assume
leadership responsibility for departmental tasks and contact center activities as required. Assist with
escalating issues as needed. Evaluate employee key performance indicators and identify training needs and
development opportunities. Participate in interviewing process in order to ramp up headcount and meet
project profitability.
CR Bard, Inc.
09/2007-6/2015 Queensbury, NY
Transfer/Manufacturing Team Leader-FlowCardia, Rival, and Valeo
Manufacturing Management representative for the FlowCardia, Rival, and Valeo Catheter Teams-responsible for
screening, interviewing, hiring, training, and developing a team to meet the increasing global demand for these
catheters. Directly responsible for overseeing and evaluating 57 team members and 1 exempt employee in order
to meet both daily and monthly production goals, minimize scrap, improve departmental efficiencies, and ensure
compliance with ISO standards, and FDA regulations.
Notable Achievements include:
♦ Successfully defended the plant quality systems through audits conducted by the FDA, Japanese
PMDA, ISO, the Brazilian Government, and Corporate Audits-all with zero observations or non-
conformances
♦ Built and lead a team responsible for transferring the FlowCardia product line from Sunnyvale, CA to
Queensbury, NY-resulting in a cost improvement of nearly $400K in the first year of production
♦ Implemented action plans resulting in reducing the manufacturing cost of the Rival catheter by 20%
♦ Created a volume ramp plan which would increase production in order to accommodate a 28%
increase in volume
♦ Implemented Kanban on the manufacturing line in order to improve component availabilities and
replenishments
♦ Formulated a lean layout of the checkering area in order to improve the flow and the output of that
section-resulting in an annual savings of $111,000. As a result, we improved efficiency from the
budgeted level of 105% to current levels of 163% to standard.
♦ Successfully launched a 3mm line extension project ahead of schedule, exceeded minimum builds by
127 units, and yielded 92% versus a budget of 81.5%.
Target Corporation
11/2004-09/2007 Wilton, NY
Production Controller/Executive Group Leader
Member of operational management team responsible for the planning and execution of distribution initiatives.
Responsible for the coordination and performance of 45+ team members in the achievement of daily operational
goals. Built plans to balance the staffing of the building and perform operational objectives with the lowest
bottom line.
Notable Achievements include:
♦ Departmental Common Dynamic Methods Captain
• Responsible for heading the department of 9 executives in the annual corporate process
compliance inspections, resulting in our building being one of only 3 distribution centers
out of 27 who passed the inspection.
♦ Captain of the Events Committee
• Responsible for planning, marketing, and execution of team-building and morale boosting
activities throughout the year for all team members and their families.
♦ Conducted yearly trainings to hourly employees on giving and receiving feedback and harassment
free workplace.
♦ Developed a performance tracking tool that provides the management team a week-to-date report
demonstrating department spending versus budgeted costs.
♦ Researched, planned, and oversaw a re-racking project that resulted in increased productivity of team
members by 20%.

2. Daniel S. Cramer
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♦ Participated in a benchmarking trip to a sister site on the west coast for observation of operations and
procedures to aid in the improvement of our New York distribution processes. Upon return, we
conducted trainings to our employees and fellow executives on process improvement that were
learned during the trip.
♦ Assisted an alternate distribution center in the recruitment and interviewing process for hiring
new team members during their opening.
Palmyra-Macedon Central School
08/2001-06/2004 Palmyra, NY
High School Social Studies Teacher
Member of team responsible for the design, creation, and implementation of course materials according to the
curriculum requirements and students’ learning styles.
Notable Achievements include:
♦ Selected to Who’s Who Among America’s Teachers, 2003, 2004, and 2005
♦ Advisor for “Natural Helpers” Peer Mediation Group
♦ Coach - Varsity Girls’ Lacrosse and Junior Varsity Wrestling
• Responsible for teaching technique, designed practice plans, and aided in the success of the
team.
LeMoyne College Upward Bound Program
05/2002-07/2003 Syracuse, NY
Instructor of History
Member of summer instructional team to promote the educational growth and opportunities of inner city youth.
Notable Achievements include:
♦ Tutored students in order to ensure academic success.
♦ Organized and volunteered for community service at a local Habitat for Humanity site.
Follett Corporation
01/2000-08/2001 Syracuse, NY
Accounting Manager /Shipping and Receiving Manager
Manager of the accounting department responsible for the maintenance of accounts payable, accounts receivable,
VESID, and other store accounts. Prepared payroll, profit/loss reports, and daily sales reports for the corporate
office. Participated in the textbook adoption process by soliciting purchases from professors on behalf of their
students. Taught new hire orientation for all employees during the back to school hiring period.
United States Marine Corps
12/1993-12/2001 Albany, NY
Marine Corps Recruiter/Infantry Soldier
Member of recruiting team responsible for enlisting people into the armed services via “cold calling”, scheduling
appointments, and closing new recruits to join the military. Fulfilled leadership positions in NATO, cold weather
training, desert training, and beach invasion missions while ensuring the safety and security of over 20 soldiers.
Provided Nuclear, Biological, and Chemical warfare decontamination training on a yearly basis to all Marines
within my unit.
Education
Masters in Business Administration (MBA)
The College of Saint Rose 05/2015
*Inducted into Delta Epsilon Iota Academic National Honor Society
Masters Degree in Social Studies Education
Syracuse University 12/2002
Bachelors Degree in Elementary Education
State University of New York at Oswego 12/1999
Associates Degree in Liberal Arts
Hudson Valley Community College 05/1997
References Available Upon Request